MILAN, June 14,
2022 /PRNewswire/ -- Kaleyra, Inc. (NYSE: KLR)
(NYSE American: KLR WS) ("Kaleyra" or the "Company"), a rapidly
growing omnichannel business communications platform, has
co-developed a video interface with the Santagostino Italian
healthcare network to enable several of its clinics to offer remote
assistance to patients.
Santagostino, a network of comprehensive and cost-friendly
specialist healthcare clinics in Italy, has collaborated with Kaleyra to expand
their patient-facing technological services. With Kaleyra's
support, Santagostino will launch a new project to offer a more
digital user experience that cuts patient wait times and
increases customer satisfaction.
The new project, set to be piloted in five of Santagostino's 31
clinics, links patients with a remote customer care team through an
online appointment portal. Kaleyra has helped develop the project
by integrating Kaleyra Video, its collaborative video communication
solution, into Santagostino's digital channels. Within the portal,
patients can speak with a clinician over a range of channels,
including video calls, discreet WhatsApp chats, and voice calls, to
have their questions answered in real-time. As an additional
measure, all remote communication is fully compliant with the
Agenzia di Tutela della Salute (ATS) Health Protection Agency, and
all private information is protected and secure, backed by
Kaleyra's trusted service.
"As remote assistance becomes a constant in the healthcare
industry, we need to adapt to increased technology requirements in
order for our clinics to remain best-in-class," said Santagostino
CEO Luca Foresti. "As our patients'
needs expand, it is imperative that we create a digital experience
that meets those needs across a wide range of clinics, including
within clinics that are typically hard to reach due to size or
location. Our surveys have consistently heralded our organization
for exceptional customer care, and we believe that introducing our
remote health coach will help us continue providing an excellent
experience for our patients. Kaleyra's solutions across channels
further support our specialists as they provide their highest
standard of care to each and every patient, both in-person and
virtually, while still ensuring their privacy and comfort. We look
forward to hitting the ground running in our new partnership with
Kaleyra as we implement remote health technology for our
patients."
"We are pleased to be offering our technology to support
Santagostino's specialist healthcare clinics," said Kaleyra
Executive Vice-President and Chief Business Officer Mauro Carobene. "Kaleyra's audio-video
communication channel, which can be accessed directly from help
desks in various clinics, will enable customer care teams
throughout Santagostino's network to more efficiently communicate
with their patients and maintain the excellent standard of service
for which Santagostino is known."
For more information, please visit Santagostino's website.
About Santagostino
Santagostino is a network of complete specialist outpatient
clinics, the first in Italy to
experiment with a healthcare model that combines high-quality
patient care and affordable rates. Founded in 2009, Santagostino
was created to respond to a growing and unsatisfied need of a large
part of the population: a high-level, economically accessible
specialist medicine that also covers the areas discovered by the
NHS, including dentistry, psychotherapy, speech therapy, and
others.
About Kaleyra
Kaleyra, Inc. (NYSE: KLR) (NYSE American: KLR WS) is a global
group providing mobile communication services to financial
institutions, e-commerce players, OTTs, software companies,
logistic enablers, healthcare providers, retailers, and other large
organizations worldwide.
Kaleyra today has a customer base of 3800+ companies spread
around the world. Through its proprietary platform and robust APIs,
Kaleyra manages multi-channel integrated communication services,
consisting of messaging, rich messaging and instant messaging,
video, push notifications, e-mail, voice services, and
chatbots.
Kaleyra's technology makes it possible to safely and securely
manage billions of messages monthly with over 1600 operator
connections in 190+ countries, including all tier-1 US carriers
Investor Contact:
Tom
Colton or Matt Glover
Gateway Investor Relations
949-574-3860
KLR@gatewayir.com
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SOURCE Kaleyra