MaintenanceNet Deployment at Ingram Micro Earns Gartner & 1to1 Media CRM Excellence Award for Sales Force Effectiveness
May 03 2013 - 12:56PM
Marketwired
MaintenanceNet, Inc., the leading provider of service annuity
solutions, today announced its MaintenanceNet Service360® Auto
Quote deployment at Ingram Micro (NYSE: IM) has earned distinction
as a silver winner in the sales force effectiveness category of the
Gartner & 1to1 Media CRM Excellence Awards. The award was
presented to Ingram Micro, the world's largest wholesale technology
distributor and a global leader in IT supply-chain, mobile device
lifecycle services and logistics solutions, at the Gartner Customer
360 Summit in San Diego on May 1.
Through this high-profile awards program, 1to1 Media and Gartner
jointly identify organizations that achieve exceptional results by
taking a customer-centric approach to improving business
performance. This year, an elite group of 12 winners spanning six
categories was selected by a panel of judges including Gartner
analysts, 1to1 Media editorial staff and business experts. Case
studies detailing the winners, including Ingram Micro, will be
featured on 1to1Media.com starting May 1 and in the May 6 issue of
the 1to1 Magazine's Weekly Digest.
"The success of our channel partners is a top priority, and
we're proud to have Gartner and 1to1 recognize the business value
of Ingram Micro's Auto Quote initiative," says Peter Gambino,
executive director, Advanced Technology Division and Cisco Business
Unit, Ingram Micro U.S. "Thousands of Ingram Micro channel partners
use our Auto Quote solution to automate and manage their renewal
services with greater ease, efficiency and profit. It's a great
service that makes it easy for our channel partners to make good
money selling maintenance service contracts."
Generating more than a 135 percent increase in service renewal
sales for Ingram Micro channel partners in 2012, MaintenanceNet's
Service360 Auto Quote solution automates the time-consuming
administrative tasks of creating and delivering service renewal
quotes to customers. The service revenue automation system is
designed to ensure that sales organizations can quickly close
"low-dollar" service sales, thereby capturing up to 100 percent of
the service revenue opportunity available to them. The solution
offers unparalleled visibility into service renewal opportunities
and nurtures the renewal cycle so that customers such as Ingram
Micro can make use of highly qualified sales leads that its
reseller partners can immediately take action on.
"It's a tremendous honor for MaintenanceNet to have our valued
customer, Ingram Micro, receive this honor from Gartner and 1to1,"
says Kelly Crothers, vice president of marketing for
MaintenanceNet. "Our Auto Quote solution achieved outstanding
results for Ingram Micro, particularly in the area of partner
enablement, and continues to provide a return on investment beyond
compare in our industry."
"The 2013 winners showcase excellence in customer centricity.
These 12 customer-focused leaders demonstrate how an enterprise
commitment to making improvements to the customer experience and
investing in the right technologies, processes, and people can lead
to real financial gains," says Mila D'Antonio, editor-in-chief of
1to1 Media. "1to1 Media honors these companies for their leadership
in support of, and innovations geared toward, advancing their
organizations to becoming customer centric."
For more information on MaintenanceNet and its complete line of
product and service annuity solutions, visit
www.maintenancenet.com.
Disclaimer: The identification of a Gartner Award winner is not
an endorsement by Gartner of any vendor, product or service.
About The Gartner and 1to1 Media CRM Excellence
Awards Through this joint awards program, 1to1 Media and
Gartner spotlight excellence among end-user organizations that take
a customer-centric approach to improving their business performance
and have seen exceptional results from doing so. The winners were
selected by a panel of judges, including Gartner analysts, 1to1
Media editorial staff and previous Gartner & 1to1 Media CRM
Excellence award winners.
This year we will honor the Americas gold and silver winners at
the Gartner Customer 360 Conference, in San Diego on May 1st and
the EMEA/APAC region winners at the Gartner Customer Strategies
& Technologies Summit, in London on June 5th.
About MaintenanceNet MaintenanceNet
empowers the world's leading manufacturers and their channel
partners to expand the scope and success of their service sales
initiatives. The company has delivered billions of dollars in
service revenues, while also improving overall customer
satisfaction and retention for the businesses it serves. The key to
MaintenanceNet's success is its proficiency in turning incomplete
or inaccurate customer data into actionable business intelligence
that drives revenue and profits for manufacturers. MaintenanceNet's
Service360 cloud-based channel enablement platform and Auto Quote
solution expedite and automate sales processes, and provide a
channel-friendly approach to service quoting, ordering and
renewing. For more information, visit http://www.maintenancenet.com
or call 866-699-7212.
MaintenanceNet is a registered trademark of MaintenanceNet
Incorporated.
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Contact: Kelly Crothers MaintenanceNet, Inc.
+1.760.496.7575 Email Contact Paula Johns MaintenanceNet Public
Relations +1.760.487.1799 Email Contact
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