Ingram Micro Honored by Gartner & 1to1 Media for Sales Force Effectiveness in the IT Channel
May 03 2013 - 12:34PM
Marketwired
Ingram Micro Inc. (NYSE: IM), the world's largest wholesale
technology distributor and a global leader in IT supply-chain,
mobile device lifecycle services and logistics solutions, today
announced it has been named a winner in the sales force
effectiveness category of the Gartner & 1to1 Media CRM
Excellence Awards. The award was presented at the Gartner Customer
360 Summit in San Diego on May 1.
As part of an elite group of 12 winners across six categories,
Ingram Micro was recognized for taking a customer-centric approach
to improving business performance for its channel partners
throughout North America. A case study highlighting Ingram Micro's
successful efforts to drive stronger sales and profits for the
company's technology resellers in 2012 will be featured on
1to1Media.com starting May 1, and in the 1to1 Magazine's Weekly
Digest on May 6.
"We're extremely proud to be recognized by Gartner and
1to1Media.com. We consider this a testament of our ability to
empower our channel partners to do business better and achieve
outstanding service sales results in 2012," says Peter Gambino,
executive director, Advanced Technology Division and Cisco Business
Unit, Ingram Micro U.S. "Together with MaintenanceNet, our Auto
Quote program offers channel partners in the U.S. and Canada access
to business intelligence, technology tools and services that are
proven to simplify success when it comes to selling and renewing
maintenance services contracts."
The CRM Excellence award focuses on Ingram Micro's
implementation of MaintenanceNet's Service360 Auto Quote service
revenue automation solution, which automates the time-consuming
administrative tasks of creating and delivering service renewal
quotes to customers, ensuring that resellers can quickly close
"high-volume, low dollar" service sales to capture the full revenue
potential of the opportunities available across their installed
base. The solution offers comprehensive insight into service
renewal opportunities and nurtures the renewal cycle, allowing
Ingram Micro and its channel partner to quickly take action on
highly qualified sales leads.
"The 2013 winners showcase excellence in customer centricity.
These 12 customer-focused leaders demonstrate how an enterprise
commitment to making improvements to the customer experience and
investing in the right technologies, processes, and people can lead
to real financial gains," says Mila D'Antonio, editor-in-chief of
1to1 Media. "1to1 Media honors these companies for their leadership
in support of, and innovations geared toward, advancing their
organizations to becoming customer centric."
More information about Ingram Micro is available at
www.ingrammicro.com and http://ingrammicroinc.wordpress.com.
To learn, see and hear more about Ingram Micro online, follow
the company on Facebook at www.facebook.com/IngramMicro; Twitter at
www.twitter.com/IngramMicroInc; and YouTube at
http://www.youtube.com/user/ingrammicroinc.
Disclaimer: The identification of a Gartner Award winner is not
an endorsement by Gartner of any vendor, product or service.
About The Gartner and 1to1 Media CRM Excellence
Awards Through this joint awards program, 1to1 Media and
Gartner spotlight excellence among end-user organizations that take
a customer-centric approach to improving their business performance
and have seen exceptional results from doing so. The winners were
selected by a panel of judges, including Gartner analysts, 1to1
Media editorial staff, and previous Gartner & 1to1 Media CRM
Excellence award winners.
This year Gartner & 1to1 Media honored the Americas gold and
silver winners at the Gartner Customer 360 Conference, in San Diego
on May 1st. Thee EMEA/APAC region winners will be honored at the
Gartner Customer Strategies & Technologies Summit, in London on
June 5th.
About Ingram Micro Inc. Ingram Micro is
the world's largest wholesale technology distributor and a global
leader in IT supply-chain, mobile device lifecycle services and
logistics solutions. As a vital link in the technology value chain,
Ingram Micro creates sales and profitability opportunities for
vendors and resellers through unique marketing programs, outsourced
logistics and mobile solutions, technical support, financial
services and product aggregation and distribution. The company is
the only global broad-based IT distributor, serving approximately
160 countries on six continents with the world's most comprehensive
portfolio of IT products and services. Visit
www.ingrammicro.com.
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Press Contact: Marie Rourke WhiteFox Marketing (for
Ingram Micro) (714) 292-2199 marie@whitefoxpr.com
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