NetEnrich Offers Remote Managed Services Designed to Manage Small Business IT Operations
August 29 2011 - 8:00AM
Marketwired
NetEnrich, the IT channel's top source for "Closet to Cloud" remote
IT infrastructure management, today introduced its Small Business
Services package, designed to support IT solution providers who
deliver managed services to small-to-mid-market businesses (SMBs).
Immediately available in North America through the Services
Division of Ingram Micro Inc. (NYSE: IM), NetEnrich's SBS gives
solution providers a unique Service Delivery Framework to manage IT
infrastructure remotely, freeing up valuable engineering time, and
providing them with around-the-clock IT operations and greater
service quality.
NetEnrich CEO Raju Chekuri asserts that solution providers help
small businesses use technology as a strategic advantage, "SMBs
make up the majority of our North America business landscape. Our
partners serve as CIOs and IT operations teams for their SMB
clients. We've packaged NetEnrich's Small Business Services to
address the IT operational needs of companies with 50 employees or
less and provide our partners with the support they need to deliver
the highest quality IT service experience at a fair price."
Unique Service Delivery Framework Optimizes SMB
IT Operations Available now from the Ingram Micro Services
Division, NetEnrich's remotely managed Small Business Services work
to free up valuable time from the service provider's engineering
and technical staff. NetEnrich's Service Delivery Framework offers
a "single pane of glass" view in to an end client's server and
network environment, in addition to infrastructure applications,
such as Exchange, Active Directory and Microsoft SBS.
"NetEnrich worked closely with a number of Ingram Micro channel
partners to develop its new Small Business Services package and
ensure it met their business needs," says Jason Bystrak, director
of sales, Ingram Micro Services Division, North America. "We're
pleased to bring this new offering to market and make it easier for
our mutual MSP partners to offer enterprise-class services to SMB
client."
The fundamental technology that powers the SBS framework is
NetEnrich's Agent, with built-in discovery capabilities to identify
infrastructure and application instances, track and record actions
performed by NetEnrich, and report on Standardized Operating
Procedures (SOPs) completed as defined by ITIL service standards.
In addition, NetEnrich provides enterprise-class, ISO
27001-certified Network Operations Center (NOC) fully staffed 24x7,
365-days per year with the capability to perform full remediation
and vendor technical coordination, when necessary.
Generating More Profit from a Small Business
Engagement with NetEnrich "NetEnrich's Small Business Services
package will lighten the load for our engineers and allow them to
focus more on delivering superior customer service," says NetEnrich
partner, David Prince of Databranch in upstate New York. "NetEnrich
knows what it takes to manage all types and sizes of environments.
Our clients expect that we will deliver expert service at
competitive prices, and NetEnrich's new Small Business Services
enable us to deliver on that expectation."
NetEnrich's new Small Business Services package includes:
- One- Server and OS, including up to three Infrastructure
Applications that will be monitored, managed with standardized
preventative care (Patching & A/V update)
- One-Firewall and the Internet Service Provider (ISP) managed
via up/down monitoring and full-ISP remediation with reporting, up
to vendor technical coordination; or partners can choose to have
one-L1 router or switch managed
- ITIL-based Standard Operating Procedure (SOP) practices on all
device alerts and alert remediation, with Vendor Technical Support
for the Infrastructure applications and one-Firewall
- Desktop preventative care, which includes Anti-Virus updates
for up to five Desktops
- Business-critical SBS IT operation reports
- Elimination of unexpected alerts, as well as late night and
weekend emergencies that interrupt valuable personal time for
owners and IT staffers
- Sophisticated and integrated NetEnrich Services Framework for
full accountability, and execution on SMB IT Operations
environments
"Through our Small Business Services package, solution providers
benefit from an enterprise-class credible IT operations back-office
which is doing all the work for them. They do not need to get
involved unless a device needs to be replaced, or rebooted, which
in that case poses a new sales opportunity for our partners,"
continues Chekuri.
NetEnrich's new Small Business Services portfolio is simple, yet
flexible to accommodate most small businesses with 50 or less
employees, five servers and five network devices. For more
information, please go to www.netenrich.com or
www.ingrammicrocloud.com. Solution providers can also attend the
Small Business Services webinar scheduled for 9:00 a.m. Pacific or
12:00 p.m. Eastern on Sept. 1, contact info@netenrich.com or call
408-436-5900. About NetEnrich NetEnrich
delivers a comprehensive suite of "Closet to Cloud" packaged
services for remote IT infrastructure management and IT operations,
giving the IT channel a better way to grow. The company's
innovative Service Delivery Framework gives solution providers and
MSPs instant access to proprietary NetEnrich Service Gateway (NSG)
and Agent technology platform which powers a highly secure ISO
27001 network operating center (NOC) available 24x7x365 using
ITIL-based Standard Operating Procedures and methodologies.
Partners purchase NetEnrich services on a annual or monthly service
contract to enhance or augment their IT operations, some choose to
resell NetEnrich services directly to their end customers. Visit us
at www.netenrich.com, follow us on Twitter @netenrich, or call
408-436-5900.
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Media Contact: Suzanne Collier Suzanne Collier Public
Relations (for NetEnrich) +(714) 572-1498 Email Contact
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