GTW Gateway

Gateway Priority Access Streamlines Support for Businesses New Service Cuts Downtime with Access to Phone Support in Only 30 Seconds POWAY, Calif., April 12 /PRNewswire/ -- Gateway, Inc. is making timely technical support more reliable than ever with the launch of a new premium service for businesses. (Logo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO ) Gateway Priority Access -- available today for small- and medium-sized businesses (SMBs), corporations, government agencies and educational institutions -- offers a heightened level of technical support for Gateway desktop PCs. The new service is available at prices starting at $39 per user for one year of coverage and $99 per user for three years of coverage.(1) Customers choosing Gateway Priority Access receive expedited phone technical support and parts replacement services from highly-trained Gateway technicians who act as a single point of contact for customers until the support issue is resolved. In fact, customers never have to wait more than 30 seconds before being connected with a fully-certified technician. This wait time is up to 90 seconds shorter than many competitors' highest level of phone technical support. Businesses ultimately can savethousands of dollars and valuable time with Gateway Priority Access, since costly downtime on their technology assets can be greatly reduced. In addition, Gateway Priority Access eliminates phone menus, so customers have direct access to knowledgeabletechnical support professionals with industry standard certifications. Gateway alleviates the risk of purchasing the new service by offering a money-back guarantee. "Everything about Gateway Priority Access is designed to get our customers back to business quickly, with as little downtime as possible," said Tim Meyer, vice president and general manager of business services for Gateway. "This innovative service goes well beyond what competitors are offering and gives the customer peace-of-mind backed by a guarantee that our commitment to service will be met." Once a specific customer issue is addressed under the Gateway Priority Access program, repairs and installation of new parts are accelerated. This premium service level guarantees next business day parts replacement and on-site installation and repair, unlike competing services which only offer next day parts replacement and service only when parts are available. Gateway Priority Access is available for Gateway customers using the award winning E-Series and Sb-series desktop PCs. Support for E-Series customers is priced per user at $99 for three years, $119 for four years and $149 for five years. Support for Sb-Series customers is priced per user at $39 for one year, $69 for two years and $99 for three years. While Gateway is certain it will meet the response times promised for delivering telephone support and replacement parts, if the company fails to meet those commitments, customers can cancel Gateway Priority Access and receive a prorated refund for the service plan. The new service is immediately available 24 hours a day, seven days a week.(2) For more information on Gateway Priority Access, customers can call 1-800-GATEWAY or log onto Gateway.com. Gateway is a leading branded integrator of technology solutions. From high-end servers to market-leading plasma displays to comprehensive services, Gateway delivers whole-office technology solutions, coupled with high-touch service. Serving organizations for more than 15 years, Gateway makes the purchase, use and support of technology simple. Gateway customers include many of the world's leading organizations, such as the U.S. Defense Logistics Agency, the University of Arizona and others. For more information on Gateway Professional solutions, visit http://www.gateway.com/business. About Gateway Since its founding in 1985, Gateway (NYSE:GTW) has been a technology and direct-marketing pioneer, using its call centers and web site to build direct customer relationships. As a branded integrator of personalized technology solutions, Gateway offers consumers, businesses and schools a wide range of thin TVs, digital cameras, connected DVD players, enterprise systems and other products, which work together seamlessly with its award-winning line of PCs. Its products and services received nearly 130 awards and honors last year. With its acquisition of eMachines now complete, Gateway is the third largest PC company in the U.S. and among the top ten worldwide. Visit http://www.gateway.com/ for more information. All offers subject to change without notice or obligation and may not be available through all sales channels. Prices exclude shipping and handling. Applicable taxes extra. Gateway Terms and Conditions of Sale apply. Other product or service names mentioned herein are the trademarks of their respective owners. 1.) Limited warranties and service agreements apply; visit gateway.com or call 1-800-846-2000 for a free copy. May not be available in all states 2.) Service methods subject to change without notice or obligation. http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO http://photoarchive.ap.org/ DATASOURCE: Gateway, Inc. CONTACT: Ted Ladd of Gateway, Inc., +1-858-848-2515, Web site: http://www.gateway.com/ Company News On-Call: http://www.prnewswire.com/comp/144245.html

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