Gateway Earns Sole Number One Rank in Notebook Customer Satisfaction Study
May 16 2007 - 9:00AM
PR Newswire (US)
Gateway Shows the Greatest Improvement During the Past Year in
Technology Business Research's Customer Satisfaction Study, While
Competitors Decline IRVINE, Calif., May 16 /PRNewswire-FirstCall/
-- Gateway, Inc. today announced that it has earned the sole number
one ranking in Technology Business Research's (TBR) Corporate IT
Buying Behavior and Customer Satisfaction Study for Corporate
Notebooks in the first quarter of 2007. After sharing the number
one position in the notebook category in the fourth quarter of
2006, Gateway now holds the leading rank alone and retains this
position primarily based on its superior North American-based
customer service. Of all PC industry players, Gateway's performance
ratings have improved the most significantly, including gains in
delivery time and telephone support. According to TBR, Gateway
maintained its competitive strength in parts availability whereas
certain large competitors' satisfaction positions for parts
availability declined abruptly and precipitously. In addition,
Gateway's rankings in ease of doing business surpassed the industry
average for the first quarter. Gateway has been singled out for its
competitive strength in this area for the past three reporting
periods. "Customer satisfaction and the quality of customer care is
an important differentiator for Gateway," said Ed Coleman, Gateway
chief executive officer. "The investments we've made in customer
satisfaction are paying off. We're especially pleased that the
quality of the overall customer experience with Gateway has
received this important recognition from TBR." "Competitive
strengths point to Gateway as the only sustainable number one
player," said Julie Perron, Technology Business Research manager of
primary research. "Gateway remains at the top of its game and has
established a unique reputation in the marketplace for its customer
service. Its corporate customers continue to express some of the
highest expectations in the industry, making its achievements all
the more impressive." TBR's study also noted Gateway's efforts in
design innovation, including a new convertible notebook PC that
offers tablet computing with digital pen and touch screen
capabilities in a small form factor. It's one of the thinnest and
lightest convertibles available with an integrated optical disk
drive. About Gateway Since its founding in 1985, Irvine,
Calif.-based Gateway (NYSE:GTW) has been a technology pioneer,
offering award-winning PCs, servers and related products to
consumers, businesses, government agencies and schools. Gateway is
the third largest PC company in the U.S. and among the top ten
worldwide. The company's value-based eMachines brand is sold
exclusively by leading retailers worldwide, while the premium
Gateway line is available at major retailers, over the web and
phone, and through its direct and indirect sales force. See
http://www.gateway.com/ for more information. DATASOURCE: Gateway,
Inc. CONTACT: Erin Davern of Gateway, Inc., +1-949-471-7785, Web
site: http://www.gateway.com/
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