BGE HOME Receives Honors from Microsoft; Integrated Systems Merit `Pinnacle Award for Excellence in Customer Service'
March 15 2005 - 3:39PM
PR Newswire (US)
BGE HOME Receives Honors from Microsoft; Integrated Systems Merit
`Pinnacle Award for Excellence in Customer Service' BALTIMORE,
March 15 /PRNewswire-FirstCall/ -- Constellation Energy (NYSE:CEG)
announced that its subsidiary, BGE HOME, received Microsoft's
Pinnacle Award for Excellence in Customer Service last week at the
Convergence 2005 conference. The award recognizes customers, like
BGE HOME, who have implemented Microsoft systems that will further
improve the level of customer service provided to customers. In
three months, BGE HOME consolidated its general ledger, financing
and account payable functions. Shortly thereafter, BGE HOME's sales
and installation business lines were migrated onto the Microsoft
Great Plains and Microsoft Customer Relationship Management (CRM)
platform for inventory, purchasing, sales order processing,
customer billing and receivables management. And, within six
months, BGE HOME plans to migrate service order scheduling,
dispatch, tracking and billing. "Working with Accenture and
Avanade, we chose to integrate Microsoft Great Plains and Customer
Relationship Management applications software into our operations,"
said Bill Munn, president of BGE HOME. "This innovative system
gives us real-time access to specific jobs, decreasing customer
wait times and increasing customer satisfaction." "Microsoft helped
BGE HOME consolidate numerous financial and operations reporting
systems to one platform, improving response times to both internal
and external customers," said Beth Perlman, chief information
officer for Constellation Energy. "The migration to the Microsoft
platform continues our momentum in standardizing systems and
eliminating redundant applications across our enterprise." BGE
HOME, headquartered in Columbia, Maryland, is a proven energy
services company with a balanced portfolio of energy related
products and services to address the 'comfort' needs of the
residential and small commercial market segments. BGE HOME Home
Comfort provides sales and installation of the finest brand names
in heating and air conditioning systems. Full service plumbing and
electrical products help round out the total home comfort product
suite. BGE HOME Home Service provides repairs on all major brands
of appliances, home electronics, heating and air conditioning
systems regardless of place of purchase. BGE HOME Home Improvement
offers the sale and installation of energy saving products, such as
windows and siding. BGE Home Products and Services, Inc. is a
member of the Constellation Energy Group (NYSE:CEG).
http://www.bgehome.com/. BGE HOME is an affiliate of Baltimore Gas
and Electric Company. Constellation Energy
(http://www.constellation.com/), a Fortune 200 company based in
Baltimore, is the nation's leading competitive supplier of
electricity to large commercial and industrial customers and one of
the nation's largest wholesale power sellers. Constellation Energy
also manages fuels and energy services on behalf of energy
intensive industries and utilities. It owns or co-owns 108
generating units at 35 locations in 11 states, totaling
approximately 12,500 megawatts of generating capacity. The company
delivers electricity and natural gas through the Baltimore Gas and
Electric Company (BGE), its regulated utility in Central Maryland.
In 2004, the combined revenues of the integrated energy company
totaled $12.5 billion. DATASOURCE: Constellation Energy CONTACT:
Tracy Imm, Constellation Energy, +1-410-234-7433 Web site:
http://www.bgehome.com/ http://www.constellation.com/ Company News
On-Call: http://www.prnewswire.com/comp/084087.html
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