ACS to Provide WellPoint with Unique and Cost Efficient Healthcare Communication Services
June 15 2009 - 7:05AM
Business Wire
The nation's largest health benefits company has selected
Affiliated Computer Services, Inc. (NYSE: ACS) to provide an
innovative and cost effective method to communicate with members
and providers.
Under the new contract with WellPoint, which has the largest
medical membership of all benefits companies in the country, ACS
will provide healthcare communication services, which includes
printing, mailroom, member fulfillment services and outbound
communications with members and providers of WellPoint�s affiliated
health plans. ACS will manage more than one billion documents
annually, enabling WellPoint to enhance communications with health
plan members and providers. ACS will deploy new technology and a
unique operating model to consolidate multiple communications or
payments into one mailing, dramatically reducing expenses.
�ACS is providing WellPoint with an innovative business solution
that allows predictable costs, guaranteed and accelerated savings
as well as improved communication with members and providers,� said
David Finkel, WellPoint�s senior vice president for service
operations. �Nothing is more personal than one�s healthcare, and
partnering with ACS will allow our associates to spend more time
answering questions and providing information to the approximately
35 million members of WellPoint�s affiliated health plans.�
Complementing ACS� existing voice communication services
strategy with WellPoint and extending a 20-year relationship, ACS
will consolidate printing, processing, and fulfillment for
explanation of benefits, provider payments and other outbound
correspondence, allowing members and providers to receive the
communications or payments in the most efficient manner
possible.
�ACS� partnership with WellPoint is a creative approach that
maximizes savings for WellPoint and allows it to dedicate more
resources to and a greater focus on serving members and providers,�
said Connie Harvey, managing director at ACS. �In addition to
immediate savings, WellPoint will benefit from ACS� ability to
reduce operating costs through our investments in technology and
infrastructure.�
This new approach, which leverages previous investments,
corporate expertise and a blend of services, enables ACS to create
an additional service offering available to any healthcare payer or
insurance organization, enabling payers and insurers to capitalize
on ACS expertise in transaction processing, customer care, recovery
services and outbound fulfillment capabilities.
ACS has partnered with RedCard Systems, to create operational
efficiencies for WellPoint and other healthcare payers. RedCard�s
technology expertise, across the spectrum of document management
and delivery, will enable ACS� clients to reduce their costs while
enhancing their correspondence through customized solutions.
Relying on more than three decades of experience, ACS touches
the lives of nearly one in every three insured individuals in the
United States. ACS supports 16 of the 20 largest health
plans,�provides healthcare services in 38 different states, and
provides services to five of the largest companies providing
managed Medicare and Medicaid.�ACS processes over a billion claims,
handles millions of provider and member contacts as well as
recovers almost a billion dollars on behalf of its payer customers.
Through its business process solutions, ACS allows companies in the
health, life, hospital, property and casualty insurance industries
to operate more efficiently ensuring that their customers receive
their benefits quicker.
About ACS
ACS, a global FORTUNE 500 company with approximately 74,000
people supporting client operations reaching more than 100
countries, provides business process and information technology
solutions to world-class commercial and government clients. The
company's Class A common stock trades on the New York Stock
Exchange under the symbol "ACS." Learn more about ACS at
http://www.acs-inc.com.
The statements in this news release that do not directly relate
to historical facts constitute "forward-looking statements" within
the meaning of the Private Securities Litigation Reform Act of
1995. These statements are subject to numerous risks and
uncertainties, many of which are outside the Company's control. As
such, no assurance can be given that the actual events and results
will not be materially different than the anticipated results
described in the forward-looking statements. Factors could cause
actual results to differ materially from such forward-looking
statements. For a description of these factors, see the Company's
prior filings with the Securities and Exchange Commission,
including our most recent filing. ACS disclaims any intention or
obligation to revise any forward-looking statements, whether as a
result of new information, future event, or otherwise.
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