WITS Witness Systems (MM)

-- Sessions to focus on best practices in workforce optimization, as well as quality monitoring, call recording, workforce management, e-learning and performance management -- 10th annual customer conference takes place May 7-10 at the Westin Grand Harbour in Toronto, Canada Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that its Driving Innovation customer conference will highlight customer success and best practices in workforce optimization, as well as quality monitoring, call recording, workforce management, e-learning and performance management. Representatives from some of the world's largest companies across a variety of vertical markets will present and participate during the 10th annual event, including Asurion, BT OneIT, Charter Communications, DirectEnergy.com, E-LOAN, Fannie Mae, Green Tree Servicing, Knology, MassMutual Financial Group, New York Life Insurance Company, Norwich Union, Siemens Business Services, The Boeing Company, and W.W. Grainger. Each year, Witness Systems' Driving Innovation conference brings together leaders to exchange the latest trends, developments and issues in the customer service industry. The three and a half-day event - which takes place May 7-10 at the Westin Grand Harbour Castle in Toronto, Canada - provides attendees with the latest technological advancements from Witness Systems' Impact 360(TM) solutions, as well as sales/service techniques to improve customer satisfaction and contact center efficiency. The 2006 sessions will explore the industry's most pressing customer care and workforce optimization developments and spotlight how real companies are using solutions designed for traditional TDM, IP and mixed telephony environments to successfully transform the way their businesses operate. A sampling of scheduled presentations from the front lines will address an array of topics across the following distinct attendee tracks. -- The "Driving Improvement with Workforce Management and Quality Monitoring" session will highlight how Knology has leveraged both workforce management and quality monitoring to enhance internal communications and realize substantial benefits. -- Fannie Mae will discuss how performance management is an important part of day-to-day contact center management in its session entitled "Implementing a Performance Management Program." -- Attendees will hear from Siemens Business Services on "Implementing a Global Workforce Management Solution," which will highlight how the organization rolled out a global workforce management solution spanning eight countries, three continents, and 1,100 agents speaking 25 different languages. -- In the session entitled "WFM ROI in Traditional and VoIP Environments," W.W. Grainger will share its experiences in leveraging workforce management in two traditional contact centers and 430 retail locations to create a virtual contact center environment that handles 1.7 million calls each month. -- New York Life Insurance Company will focus on "Recognizing Your Support Staff" with a presentation that highlights ways to keep the workforce motivated, along with tips and techniques on implementing innovative employee work-life balance programs. In addition to customer-led sessions, Driving Innovation 2006 will feature presentations from Dr. Jon Anton, research director for Benchmark Portal; Tom Kelly, vice president for NetApp University; Oscar Alban and Bill Durr, principal solutions consultants for Witness Systems; Bill Byron Concevitch, CLO for Witness Systems; and Dave Gould, CEO for Witness Systems. About Driving Innovation Driving Innovation - a forum for Witness Systems' customers around the world - addresses the evolution of today's contact centers that support the customer experience; the critical roles they play within their organizations; and the trends and opportunities that lie ahead. The event provides an in-depth look at the workforce optimization market and the solutions and practices that continue to drive its ongoing success; how to build effective staff recognition programs; and ways to highlight winning strategies to ensure service level excellence - all while maximizing technology investments to achieve key business and customer-focused goals and milestones. For attendees, it provides insight into the latest innovations, techniques and best practices for capturing and leveraging valuable customer intelligence, optimizing workforce performance and improving customer satisfaction. For more information about Witness Systems' Driving Innovation 2006 customer user conference, please visit www.driving-innovation.net. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's Impact 360(TM) solution - which plays a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - is also deployed in IP telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP telephony recording solutions, as well as workforce management, actionable learning and performance management. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.