WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider in workforce optimization software and services, today announced its upcoming Driving Innovation customer conference - taking place May 7-10 at the Westin Harbour Castle in Toronto, Ontario, Canada. Now in its tenth year, Driving Innovation brings together industry leaders, motivational speakers, solution experts and customers from across vertical markets to exchange best practices and explore emerging trends impacting the customer service industry. The three and a half-day program will provide attendees with the latest technological advancements in Witness Systems' Impact 360(TM) - the market's most complete workforce optimization solution - as well as: -- Sales/service and operational techniques to align corporate goals and center drivers, -- Migrating from TDM to IP and mixed telephony infrastructures, -- Enhancing customer satisfaction, -- Leveraging trends and opportunities, and -- Driving change and competitive advantage. Another key feature of the conference each year is hearing first-hand success stories and anecdotes from fellow attendees, as well as sharing tips about how they leverage Impact 360 and its quality monitoring/call recording, workforce management, performance management and e-learning functionality for business advantage. Designed for both new Impact 360 users, as well as long-time users of Witness Systems' quality monitoring and workforce management software, Driving Innovation promotes learning, efficiencies and how to get maximum value from their technology and process investments. Registration for the event is now open and accessible via the Internet at www.driving-innovation.net. Early registration discounts - representing a savings of more than 30 percent off the standard conference price - are available to those who sign up by Friday, April 7, 2006. "Innovator of the Year" Award Nominations Open In addition, nominations are now being accepted for the Witness Systems' annual "Innovator of the Year" award. The program - designed to recognize outstanding accomplishments and innovative customer service programs that drive revenue, heighten employee morale, and increase customer satisfaction and retention - recognizes those focused on sales, service and/or operational excellence and accomplishments over the past year. The 2006 Innovator of the Year will be presented at the Driving Innovation conference Sunday, May 7, with the winner receiving a complimentary pass to the event. Nominations will be accepted through Friday, April 14 and can be submitted to DIConference@witness.com. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's Impact 360(TM) solution - which plays a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - is also deployed in IP telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP telephony recording solutions, as well as workforce management, actionable learning and performance management. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.