WITS Witness Systems (MM)

As demand for forecasting and scheduling continues to rise, global organizations select Impact 360 to optimize workforce performance and manage to excellence Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced increased demand and momentum around its next-generation workforce management solution. As worldwide organizations continue to make forecasting and scheduling top priorities, the company and its Impact 360(TM) solutions are well positioned to support and advance their workforce optimization goals. "Our new next-generation Impact 360 Workforce Management solution has been well received in the market, as evidenced by the more than 25 percent of our packaged solutions coming from this important area of the business," said Nancy Treaster, senior vice president, global marketing for Witness Systems. "We performed according to our stated plan in achieving our revenue targets for this solution set, and as one of the anchor segments of the workforce optimization market, it will continue to be a critical aspect of the business value we offer our customers." Organizations around the world continue to invest in Impact 360 Workforce Management to optimize performance. Many are the direct result of companies making initial investments in the technology, such as Dickinson Financial and Teligence. Others - including Kable Fulfillment Services, ClientLogic and California Casualty Management - have experienced the value Impact 360 delivers and extended their investments to now include workforce management. These companies, and others, are leveraging Witness Systems' Impact 360 Workforce Management solution to increase forecasting accuracy by factoring in a variety of methods and historical patterns; creating optimal schedules more easily to reduce costs, while reflecting each agent's unique skills, proficiencies and preferences; monitor adherence, intra-day trends and other key contact center metrics in real time; schedule and manage single, multiple and virtual contact center sites across time zones; and heighten employee satisfaction with online shift swapping, optional shift bidding, time-off requests and more. The investment in workforce management continues to grow among Witness Systems' customer base and across the industry. According to Saddletree Research, a research firm that provides industry information to vendors involved in emerging contact center and communications convergence markets, the greatest asset workforce management has today is that it performs as promised and offers one of the most straight-forward ROI analyses in the industry. "These attributes bode well for the continued growth of the workforce management industry, and already, we are seeing a majority of the growth in workforce management software and systems will come from middle ranks of the market," said Paul Stockford, chief analyst. "We estimate that the number of workforce management software systems, or sites, shipped will grow at an annual compound growth rate of 34.1 percent through 2008, leading to 8,920 systems shipped in 2008." About Impact 360 Workforce Management Impact 360 Workforce Management is part of the Witness Systems' Impact 360 workforce optimization solution. Only Impact 360 brings together workforce management, quality monitoring/full-time recording, e-learning and performance management under a flexible, scalable framework that provides a single user interface and centralized administration. By unifying these components under one architecture, Impact 360 maximizes the information flow with an enterprise while minimizing the complexity of system administration. Witness Systems is reinventing workforce management by uniquely combining an easy-to-use set of software and services to simplify the task of forecasting and scheduling, enabling contact centers to capitalize on the unique skills and proficiencies of every agent. As a result, companies can reduce costs by staffing appropriately to meet their workload, drive business growth, and improve employee effectiveness and retention. Thousands of users around the world rely on workforce management solutions from Witness Systems each day to help them optimize their workforce performance. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's Impact 360(TM) solution - which plays a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - is also deployed in IP telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP telephony recording solutions, as well as workforce management, actionable learning and performance management. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2004 and its Form 10-Q for the quarter ended September 30, 2005, as filed with the Securities and Exchange Commission. Witness, Impact 360 and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.