WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that it has received multiple industry awards for technology and innovation excellence in IP Telephony recording, speech analytics, back office performance management and actionable learning. Underscoring the benefits that customers receive from Witness Systems' leading workforce optimization solutions, the following prestigious honors reinforce the company's technology innovation and commitment to solutions that enable enterprise collaboration, service excellence and quality customer experiences. With more than 60 percent of the Fortune 100 represented among its customer base, the company's workforce optimization solutions enable organizations to optimize people, processes and technology throughout the enterprise and along the complete contact center and IP Telephony workforce continuum. TMC's "IP Contact Center 2005 Technology Pioneer Award" Technology Marketing Corporation (TMC) and Customer Inter@ction Solutions acknowledged Witness Systems' IP recording software with the IP Contact Center Technology Pioneer Award. New this year, the accolade recognizes companies that have created truly innovative and successful IP contact center products/services. TMC judged the "best of the best" in IP contact center technology by evaluating features, functions or capabilities that set them apart from others in the space. Witness Systems' IP recording software, which supports converged voice/data networks, enables 100 percent contact/customer interaction recording. The software-based recording solution is cost-effective and can scale down to a single channel to meet the needs of individual executives or smaller businesses, as well as scale up to meet the demanding, resilient and reliable full-time requirements of multi-site contact centers. Customer Inter@ction Solutions Magazine "Speech Technology Excellence Award" Witness Systems' speech analytics solution was honored for its ability to leverage leading-edge speech analytics technology, data-mining and trending capabilities to help companies maximize their contact centers by improving efficiencies, automating quality management and gaining early visibility into customer support issues and trends. Communications Solutions Magazine "Product of the Year Award" Witness Systems' back office performance management solution was recognized as the first solution to address the critical correlation between contact center volume and back office processes. By auditing crucial back office functions - such as order fulfillment, claims processing and billing - the back office performance management solution enables companies to better understand the inter-departmental impact back office functions have on customer service and satisfaction. Organizations gain insight to reduce unnecessary calls and minimize customer frustration. In fact, one of Witness Systems' service provider customers estimated that the solution saved more than $2.8 million annually by decreasing call volumes tied to billing-related errors by five percent. SIIA "Best Corporate Learning Technology Solution" Finalist The Software & Information Industry Association's Codie Award for "Best Corporate Learning Technology Solution" recognizes the leading technology platform, service or provider that supports the continuing education of corporate employees through electronic means. Witness Systems' customer interaction editing e-learning solution enables organizations to quickly identify and deliver targeted, personalized online training directly to the customer service representative's desktop. By applying and pushing individual skill sets to the agent population, the solution provides a platform for continuous performance improvement that results in a better skilled, more knowledgeable workforce. "Witness Systems is honored to be recognized by these distinguished industry visionaries and influencers for our technology and workforce optimization leadership," said Nancy Treaster, senior vice president of global marketing for Witness Systems. "Through corporate growth initiatives and technology innovation, Witness Systems is the only company capable of delivering a tightly-integrated workforce optimization solution that optimizes customer interactions and makes the call center a more strategic part of the overall business." About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's solutions - which play a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - also are deployed in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP Telephony recording solutions, as well as workforce management, actionable learning and performance management applications. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2004 and its Form 10-Q for the quarter ended March 31, 2005, as filed with the Securities and Exchange Commission. Witness, eQuality and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.