TMWD Tumbleweed Communications Corp (MM)

Tumbleweed Deploys Salesforce.com Globally for Automated Sales and Support Infrastructure Leading Email Security Provider Migrates to Salesforce.com's Integrated CRM Product Including Supportforce for Customer Service SAN FRANCISCO, April 27 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE:CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced that Tumbleweed Communications Corp. (NASDAQ:TMWD), is using Supportforce and Salesforce to optimize customer acquisition, retention and satisfaction. Salesforce.com's integrated CRM solution is an important aspect of Tumbleweed's concentration on customer base expansion, satisfaction and retention. Tumbleweed migrated to Supportforce in a single weekend and achieved full worldwide adoption of the integrated service in two weeks. (Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO ) Tumbleweed signed on as a customer in October 2002 and is one of the 13,900 companies of all sizes that comprised the salesforce.com customer base as of Jan. 31, 2005. "We were looking for a solution that fit our needs and was intuitive to our users," said Tumbleweed CEO Jeffrey C. Smith. "We've succeeded with Salesforce and Supportforce." By accessing a single system to manage and share the full range of information on customers from lead through customer support inquiry, Tumbleweed has slashed the time spent on internal communications and provided new visibility into account activity. Forecasts, which were previously manually assembled through Excel spreadsheets, are now immediately available to Tumbleweed executives. A full range of custom reports and dashboards deliver real-time insight and help measure and set priorities for lead-generation efforts, sales activities and customer service initiatives. With Customforce, salesforce.com provides every company the power to be unique. Representing a major breakthrough beyond cookie-cutter vertical solutions, Customforce enables ordinary business users to easily customize their CRM and create new on-demand applications through a simple point-and-click interface. Built into Salesforce and Supportforce, Customforce enables 13,900 companies to leverage the simplicity, power, and success of on demand to create 13,900 unique CRM editions. Customforce makes Salesforce the world's most customizable CRM. Tumbleweed has also successfully used Supportforce, salesforce.com's on-demand customer service tool, to improve internal collaboration between support centers located at its Redwood City, Calif., headquarters; Sofia, Bulgaria; New York City; Bangalore, India; and London. Using Supportforce, salespeople have full visibility into their accounts, thus freeing support representatives to focus entirely on resolving customer inquiries. In addition, Supportforce can be readily accessed from any Web browser at any location. "Our customers are clearly more satisfied this year as compared to last with our support," said Pankaj Bhardwaj, Vice President of global support and IT, Tumbleweed. "We run an annual survey and our customer satisfaction has increased significantly with Supportforce. Now our customers are our champions." About salesforce.com Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). Through its award-winning salesforce.com family of products including Salesforce (http://www.salesforce.com/) and Supportforce (http://www.supportforce.com/), the company provides a comprehensive suite of CRM applications to help enterprises of all sizes, industries and geographies meet the complex challenge of sharing and managing information on-demand. Salesforce and Supportforce are built on the Sforce client/service integration platform and include the Customforce tool for complete on-demand customization. Sforce (http://www.sforce.com/) and Customforce (http://www.customforce.com/) allow customers and independent software vendors to customize and integrate salesforce.com's products, as well as build their own on-demand enterprise applications. As of January 31, 2005, salesforce.com manages customer information for approximately 13,900 customers and approximately 227,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/ , or call 1-800-NO-SOFTWARE. About Tumbleweed Communications Corp. Tumbleweed provides email and file transfer security solutions for enterprises and government agencies. Tumbleweed offers these solutions in three comprehensive product suites: MailGate, SecureTransport and Valicert Validation Authority. MailGate provides protection against spam, viruses and attacks, and enables policy-based message filtering, encryption and routing. SecureTransport enables business to safely exchange large files and transactions without proprietary software. And Valicert Validation Authority is the world-leading solution for determining the validity of digital certificates. Using Tumbleweed, our customers can block security threats, protect information, achieve regulatory compliance, and safely conduct business online. Tumbleweed customers include ABN Amro, Bank of America Securities, Catholic Healthcare West, JP Morgan Chase & Co., The Regence Group (Blue Cross/Blue Shield), St. Luke's Episcopal Healthcare System, the US Food and Drug Administration, the US Department of Defense, and all four branches of the US Armed Forces. Tumbleweed was founded in 1993 and is headquartered in Redwood City, Calif. For additional information about Tumbleweed go to http://www.tumbleweed.com/ or call 650-216-2000. NOTE: Salesforce.com is a registered trademark of, and Sforce, Customforce.com and Supportforce.com are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners. http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO http://photoarchive.ap.org/ DATASOURCE: Salesforce.com CONTACT: Bruce Francis of Salesforce.com, +1-415-536-6972, or Web site: http://www.tumbleweed.com/ Web site: http://www.salesforce.com/

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