SLNK Spectralink Corp (MM)

ConnexASSIST Ensures Customer Queries Are Always Answered TORONTO and BOULDER, Colo., July 10, 2006 /PRNewswire-FirstCall/ -- SpectraLink (NASDAQ:SLNK), the leader in workplace wireless telephony, today announced that it has entered a definitive agreement with GlobeStar Systems to supply them with wireless components for the GlobeStar ConnexASSIST wireless call button. ConnexASSIST enables retailers to enhance the customer experience through immediate response to customer product enquiries, helping retailers convert enquiries into sales. ConnexASSIST augments GlobeStar's existing product suite targeted at the retail market. (Logo: http://www.newscom.com/cgi-bin/prnh/20050324/LATH060LOGO ) Using SpectraLink's industry-leading NetLink wireless technology, the ConnexASSIST call button is a self-contained unit that, when activated, uses GlobeStar System's ConnexALL rules-based call routing and escalation to notify the appropriate, wireless handset-equipped sales associate. If unanswered, the call is automatically re-routed to the secondary or back-up contact. Customer responsiveness is easily tracked through the detailed reporting capabilities that are included as standard. "ConnexASSIST is an exciting product for GlobeStar; early in our research we saw the potential it has to drastically improve customer service where it is needed the most -- on the shop floor," said David Tavares, president and CEO of GlobeStar. "Our pilot installations are showing significant service traffic over the units. Each time the button is activated, ConnexASSIST can help them close the sale. To the retailer that is the tangible value of this new product." ConnexASSIST offers unlimited deployment flexibility and can be moved to wherever the customer enquiries are the most frequent: from sporting goods in the summer or an exterior lumber yard to holiday supplies in the winter. Developed with input from a number of the best-known retail outlets, the ConnexASSIST solution gives retailers the flexibility to address the ever-changing needs of their customers in a quick, efficient and cost-effectively manner. Moreover, using the low-cost communications capabilities of the IP backbone, customer enquiries can even be routed to a pool of experts at head office or at regional locations -- enabling the retailer to share a single expert resource across multiple locations. "By partnering with GlobeStar to create the product and by offering ConnexASSIST to our customers, we provide one of the most robust wireless customer-service technologies available," said John Elms, SpectraLink president and CEO. "ConnexASSIST extends our value proposition in the retail market, whether as an add-on to an existing NetLink Wireless Telephone deployment or as a new system." Availability ConnexASSIST will be available in the third quarter of this year. SpectraLink will resell ConnexASSIST through its worldwide sales channels and will offer all ConnexASSIST supporting services. About GlobeStar Systems GlobeStar Systems, founded in 1992, develops innovative world-class fully integrated wireless solutions that improve workplace mobility, increase operational efficiency and productivity in a wide range of business environments. GlobeStar's client base consists of some of the world's most renowned and progressive businesses and institutions including leading-edge hospitals, financial institutions, luxury hotels, telecommunications providers and manufacturers. For more information, visit http://www.connexassist.com/ or call 1 888 466 7782. About SpectraLink SpectraLink, the leader in workplace wireless telephony, delivers the power of mobile voice and messaging applications to businesses worldwide. Seamlessly integrating with VoIP and traditional telephony platforms, SpectraLink's scalable technology provides instant access to people and business-critical information. SpectraLink handsets free on-premises employees to be more accessible, productive and responsive. For more information, visit http://www.spectralink.com/ or call 1 800 676 5465. This release may contain forward-looking statements that are subject to many risks and uncertainties, including new partnership agreements with SpectraLink may not result in increased future sales of SpectraLink's products or services; adverse changes in economic and business conditions affecting SpectraLink's customers; the intensely competitive nature of the wireless communications industry, and a customer preference to buy all telephone communications systems from a single source provider that manufactures and sells PBX or key/hybrid systems; changes in rules and regulations of the FCC; and the anticipated growth of the market for on-premises wireless telephone systems. More information about potential risk factors that could affect our results is available in SpectraLink's filing with the Securities and Exchange Commission on Form 10-K for the year ended Dec. 31, 2005, and subsequent Form 10-Q filings. http://www.newscom.com/cgi-bin/prnh/20050324/LATH060LOGO http://photoarchive.ap.org/ DATASOURCE: SpectraLink CONTACT: Robin Raulf-Sager, Public Relations Manager of SpectraLink, +1-303-583-5342, ; or Larry Ekiert, Director, Business Development & Vertical Marketing of GlobeStar Systems, Inc., +1-888-466-7782, ext. 340, Web site: http://www.connexassist.com/ Web site: http://www.spectralink.com/

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