Three Ways CIOs Can Build Business Trust with Application Performance Monitoring
April 17 2012 - 8:00AM
Business Wire
Quest Software, Inc. (NASDAQ: QSFT) - Today, CIOs face
challenges far more complex than those of their predecessors.
Technology and businesses are interacting in new and different
ways, creating countless opportunities for failure, making it
harder to “get it right.” Applications and business services are
increasingly distributed and complex, requiring large amounts of
time and resources not only to deploy, but also to administer and
maintain.
Despite these challenges, the opportunities for delivering
extraordinary business value have never been more abundant. As a
technology expert who understands business drivers, the CIO is in a
unique position to identify new technology-enabled revenue streams
and cost efficiencies, and build trust with key business
stakeholders.
Enterprise Management Associates (EMA) has developed a white
paper highlighting three ways CIOs can ensure business relevance in
this age of disruptive technologies and ever-increasing
expectations for IT service performance and availability. Sponsored
by Quest Software, a leader in application performance monitoring,
this guide discusses how application performance monitoring (APM)
solutions enable IT organizations to capitalize on disruptive
technologies through the delivery of innovative,
business-differentiating services.
Tweet This: Three ways CIOs can build business trust
using #apm via @Quest and @EMA http://bit.ly/HZt5zo
Three Opportunities for CIOs to Build Business Trust using
Application Performance Monitoring:
- Turn disruptive technology into an
opportunityTechnology is constantly evolving, and though new
technological advances drive opportunity, and can yield significant
business value, they also endanger risk. Leading-edge technology
requires leading-edge management tools and modern APM solutions can
reduce costs while delivering optimal application performance.
Using APM solutions, CIOs can quantify application delivery in ways
that business stakeholders can relate to.
- Reduce the risk of modern
applicationsWhile many IT organizations are still trying to
manage applications by monitoring infrastructure, today’s modern,
complex applications have far more potential failure points not
easily detected by traditional monitoring solutions. Using an APM
solution the IT organization has a “real world” view of the
application as it relates to supporting infrastructure, and can
perform key actions (correlation across infrastructure metrics,
integration points and transaction metrics), in real time.
- Outline a vision for “getting
there”The CIO’s skill set spans business, technology and
politics and his or her success has can often determine the
perceived value of services delivered by the IT organization.
Exceptional CIOs enable higher levels of operational maturity and
inspire trust beyond traditional roadmaps. An APM solution will
advance this vision by providing the automation to:
- Combine “top down” and “bottom up”
application perspectives
- Promote business and customer
satisfaction by monitoring service quality, enabling faster
troubleshooting when services degrade or fail.
Supporting Quotes:
- John Newsom, vice president and
general manager, Applications Business Unit, Quest
Software“More than 60 percent of the IT department’s time is
spent on operations – making sure ‘the lights are on.’ Using APM,
those resource-intensive operational tasks can be automated,
leaving more time for CIOs and their departments to focus on
innovation. In speaking with CIOs across the country, it’s clear
that to build trust with other business executives, they need to
deliver tangible results pointing to outstanding IT service
delivery. APM is the way to not only meet, but exceed that
expectation.”
- Julie Craig, Research Director,
Enterprise Management Associates (EMA)“The role of the CIO is
exceptionally demanding; however, the CEO suite views it relatively
simply. An exceptional CIO is a bridge between technology and
business. This guide effectively outlines ways a CIO can not only
gain a better understanding of how their applications are
performing, but also can obtain tangible metrics that will help the
business as a whole develop tighter, more effective
strategies.”
Supporting Resources:
- Quest Software, Inc.:
http://www.quest.com/
- Quest/EMA White Paper:
http://www.quest.com/whitepaper/a-cio-guide-building-business-trust-with-application-performance-monitoring816927.aspx
- Application Performance Monitoring:
http://www.quest.com/foglight/
- More Quest news:
http://www.quest.com/newsroom/
- Twitter:
http://mobile.twitter.com/quest
- Facebook:
http://www.quest.com/facebook
- LinkedIn: http://www.linkedin.com/
- Quest TV: http://www.quest.com/tv/
About Quest:
Quest Software (Nasdaq: QSFT) simplifies and reduces the cost of
managing IT for more than 100,000 customers worldwide. Our
innovative solutions make solving the toughest IT management
problems easier, enabling customers to save time and money across
physical, virtual and cloud environments. For more information
about Quest solutions for administration and automation, data
protection, development and optimization, identity and access
management, migration and consolidation, and performance
monitoring, go to www.quest.com.
RSS Feeds:
- Quest news releases:
http://www.quest.com/rss/news-releases.aspx
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certain other countries. All other names mentioned herein may be
trademarks of their respective owners.
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