Pluralsight Helps MaritzCX Improve Productivity of Its Global Technology Workforce
June 12 2019 - 8:00AM
Pluralsight, Inc. (NASDAQ: PS), the enterprise technology skills
platform, today announced that customer and employee experience
company MaritzCX is using Pluralsight to index and develop the
skills of its global technology workforce, allowing it to better
scale the delivery of increasingly innovative solutions for its
enterprise clients.
“It is very important for us to be able to move quickly and
efficiently so that we can produce as much throughput as possible,”
said Bruce Arnett, CTO of MaritzCX. “And this is where we leverage
Pluralsight.”
As a global leader in customer and employee experience software,
data, and research science, MaritzCX offers deep vertical market
expertise and managed program services for more than 1 million
customers speaking 60 languages. To scale the delivery of
increasingly innovative solutions to enterprise clients while
meeting global data privacy requirements, MaritzCX needed to
understand and develop new skills among its distributed workforce
across 18 offices worldwide.
“We have teams across the world, and it can be challenging to
know exactly what skills all of our employees possess,” said
MaritzCX Engineering Manager Sarah Borden. “Sometimes I have a team
member who specializes in an area that I'm not completely familiar
with, so it's hard for me to be able to help them grow or help them
through their challenges.”
MaritzCX divided its workforce into chapters and guilds, and
assigned a subject matter expert within each to curate content
relevant to that specific group’s needs using custom channels on
Pluralsight. With Skill IQ, MaritzCX team members measure their
individual proficiency in various technology skills that are
critical to the company’s success. After completing a Skill IQ,
each individual receives a customized learning path showing them
the expert-authored courses that will improve their skill level.
The custom learning path, combined with skills analytics, have been
instrumental in ensuring all team members are well-versed in the
right tools to get the job done. It also helps them develop new
skills to move the company further ahead, regardless of their
starting skill level or their office location.
With Pluralsight, MaritzCX has greater visibility into workforce
skills, resulting in an improved organizational structure. It has
also shortened onboarding time and helped make the company’s
workforce more engaged.
“The difference between an engaged employee and a disengaged
employee is not a 10 or 20 percent improvement. It's a 200 percent
difference,” Arnett said. “A key way to get the best work and make
your thought workers feel engaged is to value them, to invest in
them. Pluralsight is one of those ways that we invest in our
employees.”
To learn more about how MaritzCX and other leading companies are
using Pluralsight to improve productivity, visit
pluralsight.com/customer-stories.
About PluralsightPluralsight is an enterprise
technology skills platform that delivers a unified, end-to-end
learning experience for businesses across the globe. Through a
subscription service, companies are empowered to move at the speed
of technology, increasing proficiency, innovation and efficiency.
Founded in 2004 and trusted by Fortune 500 companies, Pluralsight
provides members with on-demand access to a digital ecosystem of
learning tools, including Pluralsight IQ, directed learning paths,
expert-authored courses, interactive labs, and analytics. For more
information, visit www.pluralsight.com.
Media Contact
Pluralsight PRMariangel BabbelDirector,
Communicationsmariangel-babbel@pluralsight.com
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