MUSE Micromuse (MM)

Micromuse Inc. (Nasdaq: MUSE), the leading provider of ultra-scalable, realtime business and service assurance software today announced that its Business Service Management (BSM) solutions now provide extended support for application, system and network performance monitoring and reporting, through integration with the Netcool/Proviso(TM) performance management solution. The rich performance data supplied by Netcool/Proviso supplements and enhances the realtime intelligence delivered by Micromuse's business dashboards and service models. Micromuse's Netcool/Proviso solution - an ultra-scalable platform for network performance monitoring and reporting - integrates with Micromuse's agent-based technology for detailed application and systems performance monitoring. This further extends Micromuse's support for ITIL service delivery processes and best practices, providing out-of-the-box performance reports for use in capacity and service level agreement (SLA) management. Additionally, Micromuse is announcing the availability of out-of-the-box, agent-based performance monitoring for three new critical business applications: SAP R/3, IBM Lotus Notes Domino and Sybase. This extends Micromuse pre-packaged agent-based monitoring capabilities across email, Web, database, J2EE, ERP, and other application servers, and builds on existing transaction monitoring and the numerous integrations with third-party monitoring tools. According to Debra Curtis, Research VP at Gartner, "Many IT operations organizations report they are choosing best-of-breed solutions for their availability and performance monitoring needs. The trend is pointed towards implementing dashboard solutions that offer integrated real time and historical performance and availability reports keyed off the same service dependency model and the same service-level definitions." "We have seen a dramatic increase in the adoption of ITIL service management best practices by Micromuse's enterprise customers," said Craig Farrell, Micromuse CTO. "The integration of Netcool's applications and systems performance monitoring with our highly scalable and robust network performance reporting solution represents a critical step in enabling complete end-to-end service performance reporting and capacity planning needed to support ITIL best practices." Available now, Micromuse's advanced BSM solution -- including performance management and reporting -- provides the following key benefits: -- A single, ultra-scalable performance management platform that allows enterprises to achieve cost-effective, end-to-end performance monitoring and reporting across applications, systems, and network domains. -- Proactive notification of developing problems that enables IT operations and application owners to quickly troubleshoot incidents and problems before they impact service availability or performance. -- Improved visibility into critical business services with enhanced application monitoring capabilities that extend the depth of performance monitoring and reporting for leading enterprise applications. -- Access to application and system agent information directly from the service model to dramatically reduce MTTR for service-affecting problems. -- Historical and trend performance reporting that provides the visibility needed to support ITIL service delivery processes, including capacity and SLA management. Product pricing information, demo and screen shots are available upon request. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of ultra-scalable, realtime business and service assurance software solutions. The Netcool(R) software suite provides organizations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include BT, Cable & Wireless, Deutsche Telekom, EarthLink, ITC DeltaCom, JPMorgan Chase, MCI, T-Mobile, and Verizon. Headquarters are located at 650 Townsend Street, San Francisco, Calif. 94107; (415) 568-9800. The Web site is at www.micromuse.com. Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K