LogMeIn extends free phone and unified communication services for K-12 schools to empower remote faculty and staff
March 24 2020 - 12:53PM
LogMeIn, Inc. (Nasdaq: LOGM) has expanded its Emergency Remote Work
Kit offerings to include GoToConnect, the company’s cloud phone and
Unified Communications & Collaboration (UCC) platform, to help
K-12 schools make the shift to remote learning. Aimed at both
customers and critical service providers like schools, hospitals
and health care companies, municipalities and non-profit
organizations, LogMeIn launched the complimentary Emergency Remote
Work Kit program earlier in March, including software for video
conferencing, running virtual events, remote access to PCs and
servers, as well as remote IT support.
Under the expanded offering, K-12 schools will be eligible for
free cloud phone and UCC services through the end of the school
year via LogMeIn’s GoToConnect platform. The new offering is
designed for schools to keep students, teachers, parents,
administrators and staff connected with free soft phones, voice and
video calling, and messaging that can be used on PCs, Macs,
Chromebooks and mobile phones (iOS and Android). And unlike
traditional phone systems, no hardware, networking or number
porting is required.
“These last few weeks have meant a monumental change for
everyone, and while some organizations had experience empowering a
remote workforce, others like schools, health care providers and
local municipalities are dealing with a remote work reality that
they never planned for and were ill equipped to enable,” said Bill
Wagner, CEO of LogMeIn. “For some organizations, it’s about access
to audio and video conferencing and virtual events to stay
connected. While for others, it’s as basic as giving people remote
access that allows them to connect to their work computers or
giving the tools to IT teams to support their people during this
rapid shift towards remote working. We’re seeing these needs
play out across the organizations we rely on in our communities,
and it’s something we believe our people and our technology are
uniquely positioned to help with during this uncertain time.”
LogMeIn announced the Emergency Remote Work Kit initiative in
early March as part of the company’s response to the COVID-19
pandemic with the goal of helping customers and critical service
providers accelerate efforts to keep their employees, students and
citizens safe by shifting to remote work. These free
Emergency Remote Work Kits include solutions for meetings and video
conferencing, webinars and virtual events, IT support and
management of remote employee devices and apps, remote access to
devices in multiple locations, and with the addition of
GoToConnect, a full UCC platform for K-12 schools. These kits will
be available at no cost for three months. Since announcing their
availability, LogMeIn has given away millions of dollars’ worth of
software as part of this initiative, totaling thousands of kits and
serving more than 800,000 individual users around the Globe.
Remote working causing a surge in remote productivity
and IT tool usage
In the past few weeks, organizations around the world -- from
private sector companies to schools to local municipalities to
non-profits -- have gone from remote working preparedness to
action. While LogMeIn has seen an increase in adoption of remote
working in recent years, the trend has been greatly accelerated as
COVID-19 disruptions spread across the globe, especially in the
hardest hit areas. In a normal month LogMeIn serves tens of
millions of users, with tens of millions of meetings, billions of
audio minutes and even more digital interactions, but the company
has seen unprecedented spikes in usage in the month of March
including:
- Video conferencing and meetings usage has spiked as
much as 10x over 2020 norms, starting in Asia and Italy, and now
trending across North America and Europe – Over the last
month, LogMeIn has seen usage of its GoToMeeting and GoToWebinar
product lines grow as entire populations shift to remote work and
the number of users is increasing daily.
- Despite the shift to the cloud, for many, remote access
remains a lifeline and is making it possible for
non-remote-friendly work to continue – Usage of remote
access products like LogMeIn Pro and GoToMyPC jumped as much as 300
percent in the past week alone.
- Remote support usage surges as the IT helpdesk goes
virtual – LogMeIn’s remote support offerings
RescueAssist (formerly known as GoToAssist) and LogMeIn Rescue are
seeing 50 percent week-to-week increases in usage as IT teams
across the world set the stage for their newly remote
employees.
- Cloud telephony and UCC also on the
rise – The shift to the cloud is also happening with
telephony and unified communications, as businesses stand up soft
phones and unified communications for remote teams. LogMeIn’s UCC
service, GoToConnect, is seeing a 93 percent increase in voice
calls and is up almost 20 percent day-over-day.
More information about LogMeIn’s Emergency Remote Work
Kits
If you work for a health care provider, educational institution,
municipality, a non-profit organization, or are a customer in need
of help please visit: www.gotomeeting.com/work-remote
About LogMeIn, Inc. LogMeIn, Inc.
(NASDAQ: LOGM) simplifies how people connect with each other
and the world around them to drive meaningful interactions, deepen
relationships, and create better outcomes for individuals and
businesses. One of the world’s top 10 public SaaS companies, and a
market leader in unified communications and collaboration, identity
and access management, and customer engagement and support
solutions, LogMeIn has millions of customers spanning virtually
every country across the globe. LogMeIn is headquartered in Boston,
Massachusetts with additional locations in North America, South
America, Europe, Asia and Australia. Media
ContactJen Mathews press@logmein.com 617-279-2443
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