Bold360 by LogMeIn Named Best New Product Feature of the Year by 2018 Best in Biz Awards
December 11 2018 - 9:00AM
LogMeIn (Nasdaq: LOGM) today announced that its flagship
intelligent customer engagement solution, Bold360, has been named a
gold winner in the Best in Biz Awards category for Best New Product
Feature of the Year – Enterprise and SMB. Bold360 was recognized
this year for the addition of Bold360 ai, a conversational chatbot
and virtual customer assistant solution that delivers advanced
intelligence with out of the box simplicity. The Best in Biz
Awards are judged each year by prominent editors and reporters from
top-tier publications in North America.
Bold360 leverages the power of AI to personalize and enhance
every interaction no matter the problem, channel, or device.
This allows companies to deliver richer and more consistent
customer experiences seamlessly across both AI and agent-based
interactions. Bold360 helps both growing and established
companies bring the in-person experience to the digital world,
offering scalability without increased costs.
Best in Biz Awards’ entrants span the spectrum, from some of the
most recognizable global brands to the most innovative local
start-ups. The 8th annual program garnered close to 700 entries
from an impressive array of public and private companies of all
sizes and from a variety of geographic regions and industries in
the U.S. and Canada. Winners were determined based on scoring
from independent judging panels comprised of prominent editors and
reporters from outlets including Associated Press, Barron’s and The
New York Times.
“In today’s competitive market, customer experience is
everything. One bad experience with a company is all it takes to
drive a customer to the competition,” said Ryan Lester, Director of
Customer Engagement Technologies at LogMeIn. “With our AI-enabled
capabilities, companies of all sizes are able to anticipate
customer needs and promote engagement at the right time and place.
The recognition by the Best in Biz Awards is validation of the work
we are doing to transform how companies engage with their customers
and helping them to create experiences that drive increased
satisfaction and brand loyalty.”
For a full list of companies honored by Best in Biz Awards 2018,
visit: http://www.bestinbizawards.com/2018-winners.
LogMeIn’s Customer Engagement &
Support PortfolioLogMeIn delivers industry leading
solutions designed to empower companies to deliver smarter, more
personalized customer engagement and support. Supporting over 200
million customer interactions every year, LogMeIn is helping
companies transform how they interact with their customers in
real-time, creating experiences that drive increased satisfaction
and brand loyalty.
About LogMeIn, Inc.LogMeIn, Inc. (Nasdaq:LOGM)
simplifies how people connect with each other and the world around
them to drive meaningful interactions, deepen relationships, and
create better outcomes for individuals and businesses. One of the
world’s top 10 public SaaS companies, and a market leader in
communication & conferencing, identity & access, and
customer engagement & support solutions, LogMeIn has millions
of customers spanning virtually every country across the globe.
LogMeIn is headquartered in Boston with additional locations in
North America, South America, Europe, Asia and Australia.
About Best in Biz Awards Since 2011, Best in
Biz Awards has made its mark as the only independent business
awards program judged each year by a who’s who of prominent
reporters and editors selected from top-tier publications from
North America and around the world. Over the years, Best in Biz
Awards judges have ranged from Associated Press to the Wall Street
Journal and winners have spanned the spectrum, from blue-chip
companies that form the bedrock of the world economy to local
companies and some of the most innovative start-ups. Best in Biz
Awards honors are conferred in two separate programs: North America
and International, and in 70 categories, including company, team,
executive, product, and CSR, media, PR and other categories. For
more information, visit: http://www.bestinbizawards.com.
Media Contact: Alison Parkerpress@logmein.com
(617) 279-2443
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