Solutions by Text customers can now benefit
from LiveVox's tailored agent workflows and desktop, omnichannel
orchestration engine, and full suite of agent empowerment solutions
for the contact center
DALLAS and SAN
FRANCISCO, Oct. 13, 2022 /PRNewswire/ -- Solutions by
Text, a compliance-first provider of enterprise text messaging
solutions focused on consumer financial services, today announced
an integration with LiveVox (NASDAQ: LVOX), a leading cloud-based
provider of customer service and digital engagement tools.
Solutions by Text (SBT) will join the LiveVox Partner Ecosystem, a
network of technology and solution providers shaping the future of
customer and agent experience by powering contact center
performance. As a result of the integration, Solutions by Text
customers will have access to LiveVox's full-suite of digital
engagement solutions for contact center customers and agents,
including AI-powered virtual agents, a purpose-built contact center
CRM, and self-service tools, as well as agent optimization and
engagement capabilities.
![Solutions by Text Logo (PRNewsfoto/Solutions by Text) Solutions by Text Logo (PRNewsfoto/Solutions by Text)](https://mma.prnewswire.com/media/1122161/solutions_by_text_Logo.jpg)
"LiveVox's comprehensive and easy-to-implement contact center
platform will greatly benefit our customers that are looking to
take an omnichannel approach to their customer engagement
strategy," said David Baxter, CEO of
Solutions by Text. "Text messaging continues to be consumers'
preferred method of communication – our integration with LiveVox
ensures that our customers can deliver a best-in-class customer
experience, bringing consistency and compliance to every
interaction and touchpoint."
By joining the LiveVox Partner Ecosystem, SBT customers will
have the option to manage all of their communication channels
through a single interface to optimize their customer service and
digital engagement capabilities.
"We're thrilled to welcome Solutions by Text to the LiveVox
Partner Ecosystem," said Louis
Summe, CEO and co-founder of LiveVox. "Text messaging is a
critical channel for immediate and effective customer engagement,
and SBT's solutions will help to further expand our customer
engagement capabilities."
To learn more about Solutions by Text,
visit http://www.solutionsbytext.com.
To learn about LiveVox, visit https://livevox.com/.
About Solutions by Text
Solutions by Text (SBT) was
formed in 2008 with the mission to deliver impactful conversational
messaging for businesses through text messaging. SBT is the only
compliance-first provider of enterprise texting solutions and has a
diverse base of over 1500 customers focused on Consumer Finance and
other regulated markets. In 2021, SBT took a strategic investment
from Edison Partners to accelerate growth as the first FinText™
company. Solutions by Text's vision is to bring real-time payments
to the text channel, creating a seamless and optimized payments
experience for our clients and their customers.
About LiveVox
LiveVox (Nasdaq: LVOX) is a next
generation contact center platform that powers more than 14 billion
omnichannel interactions a year. By seamlessly unifying blended
omnichannel communications, CRM, AI, and WEM capabilities, the
Company's technology delivers exceptional agent and customer
experiences, while helping to mitigate compliance risk. With 20
years of cloud experience and expertise, LiveVox's CCaaS 2.0
platform is at the forefront of cloud contact center innovation.
The Company has more than 650 global employees and is headquartered
in San Francisco, with offices in
Atlanta; Columbus; Denver; St.
Louis; Medellin, Colombia;
and Bangalore, India. To stay up
to date with everything LiveVox visit livevox.com.
Forward-Looking Statements
This press release contains
certain forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Securities Exchange Act of 1934, as amended. Some of the
forward-looking statements can be identified by the use of
forward-looking words. Statements that are not historical in
nature, including those containing the words "anticipate,"
"expect," "suggests," "plan," "believe," "intend," "estimates,"
"targets," "projects," "should," "could," "would," "may," "will,"
"forecast," "opportunity" and other similar expressions are
intended to identify forward-looking statements. All
forward-looking statements are based upon management estimates and
forecasts and reflect the views, assumptions, expectations, and
opinions of LiveVox as of the date of this press release, and may
include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute LiveVox's judgments and should be regarded as
indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to LiveVox, which may cause the
LiveVox's actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in LiveVox's
filings with the Securities and Exchange Commission ("SEC"),
including our Form 10-K filed with the SEC on March 11, 2022. Although forward-looking
statements have been made in good faith and are based on
assumptions that LiveVox believes to be reasonable, there is no
assurance that the expected results will be achieved. LiveVox's
actual results may differ materially from the results discussed in
forward-looking statements. Readers are cautioned not to place
undue reliance upon any forward-looking statements, which speak
only as of the date made. These forward-looking statements are made
only as of the date hereof, and LiveVox does not undertake any
obligations to update or revise the forward-looking statements,
whether as a result of new information, future events or otherwise,
except as required by law.
Solutions by Text Media Contact
Pam Cross
pcross@solutionsbytext.com
LiveVox Media Contact
Katie Creaser
LiveVoxPR@ICRInc.com
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