LiveVox’s AI-powered solutions recognized for
innovation in the contact center market
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, today announced that it has been included
in Aragon Research's 2022 “Hot Vendors in the Intelligent Contact
Center.” The report recognizes LiveVox for its industry-leading
suite of practical AI capabilities, designed to optimize customer
experience and contact center operations.
With digital activity surging alongside customer expectations
for a more efficient omnichannel experience, LiveVox’s unified
suite of cutting-edge AI tools is designed to enhance agent
workflows and unlock key data insights to create a seamless
customer experience from start to finish. Including virtual agents,
chatbots, speech analytics, business intelligence, and agent
assistance, LiveVox’s AI capabilities are purpose-built to optimize
contact center operations and enhance efficiency and satisfaction
for both agents and customers alike.
The report highlights LiveVox’s SpeechIQ® with automated Quality
Management, the Company’s analytics-driven quality management
solution. Designed to elevate both the customer and agent
experience while providing both quality and compliance to the
contact center, the solution delivers 100 percent omnichannel
interaction auditing and actionable, data-driven insights. By
uploading calls and digital interactions to LiveVox’s PCI
compliant, cloud-based system, contact center managers receive
actionable transcriptions and sentiment analytics with
industry-leading speed and accuracy. Agents benefit from
synchronized recordings alongside coaching and tailored eLearning
content within the LiveVox platform.
From augmenting the capacity of human agents and providing more
self-service options, to creating a more personalized journey for
end-customers and using data and analytics for continuous
improvement and simplification of contact center processes,
LiveVox’s easy-to-use and tune AI tools blend to help create more
meaningful and optimized customer interactions.
“As we continue to see customer expectations swell for
completely frictionless journeys, LiveVox will continue to evolve
its AI capabilities and provide contact center technologies that
meaningfully impact the top and bottom line,” said LiveVox CEO and
co-founder Louis Summe. “We’re honored to be recognized by Aragon
Research for our innovations within the contact center space. We
look forward to further advancing and adapting LiveVox’s AI tools,
to engineer a more streamlined experience for agents, managers, and
consumers alike.”
“AI and analytics are playing an increasingly pivotal role in
the contact center as the customer and employee experience become
paramount for today’s brands,” said Aragon Research Founder &
CEO Jim Lundy. “LiveVox’s SpeechIQ® with Quality Management and
their purpose-built platform is one to watch and we’re happy to
name them a Hot Vendor in the Intelligent Contact Center this
year.”
About Aragon Research
Aragon Research delivers high-impact visual research,
consulting, and advisory services to provide enterprises the
insight they need to make better technology and strategy decisions.
Aragon Research serves business and IT leaders and has a proven
team of veteran analysts. For more information, visit
https://www.aragonresearch.com.
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them "AS
IS," without warranty of any kind.
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company’s technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 650
global employees and is headquartered in San Francisco, with
offices in Atlanta; Columbus; Denver; St. Louis; Medellin,
Colombia; and Bangalore, India. To stay up to date with everything
LiveVox, follow us at @LiveVox or visit livevox.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
“anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,”
“may,” “will,” “forecast,” “opportunity” and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company’s judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the Company believes to be
reasonable, there is no assurance that the expected results will be
achieved. The Company’s actual results may differ materially from
the results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
the Company does not undertake any obligations to update or revise
the forward-looking statements, whether as a result of new
information, future events or otherwise, except as required by
law.
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PR Contact for LiveVox Katie Creaser LiveVoxPR@ICRInc.com
IR Contact for LiveVox Ryan Gardella
LiveVoxIR@ICRInc.com
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