LiveVox customers enabled with SuccessKPI
realize immediate time to value with out-of-the-box
integrations
CHANTILLY, Va., June 8, 2022
/PRNewswire/ -- SuccessKPI, Inc., a cloud-native contact center
customer experience insight and action platform provider, today
announced a partnership with LiveVox Holdings, Inc.
("LiveVox" or the "Company") (NASDAQ: LVOX), a leading
cloud-based provider of customer service and digital engagement
tools. The integration provides LiveVox customers with
access to SuccessKPI's platform.
Overnight we had more insight into the
conversations in our organization around the globe with no
integration required.
SuccessKPI's all-in-one insights and action platform provides a
360-degree view into the health of the contact center from the
agent to the CEO as well as artificial intelligence and automation
to delight customers, while driving measurable business outcomes.
The platform includes a purpose-built business intelligence layer,
contact center analytics, speech and text analytics, speech
transcription, quality management, SuccessKPI Playbooks™, and
advanced reporting and visualizations.
LiveVox's performance-driven, blended omnichannel contact center
solutions are purpose-built to power exceptional customer and agent
experiences. The company's pre-integrated contact center solutions
are easy to implement and optimize, allowing companies to replace
or enhance their existing contact center platform. By seamlessly
unifying blended omnichannel communications, CRM, AI, and WEM
capabilities, the Company's technology delivers exceptional agent
and customer experiences, while helping to mitigate compliance
risk.
Benefits of the integration include:
- 184 adapters to instantly integrate popular third-party
applications and enterprise and third-party data sources into
SuccessKPI's contact center insight and action platform.
- Through SuccessKPI's real-time speech analytics, LiveVox
provides real-time agent assist and immediate customer value.
- The partnership enables agents, managers, and decision makers
to access customer journey views to improve their decision-making
and customer satisfaction.
"As organizations today continue to shift more and more to a
digital environment, data, analytics and enhanced business
intelligence are essential to drive an exceptional customer
experience," said Louis Summe, CEO
and Co-Founder of LiveVox. "Our integration with SuccessKPI
is well-aligned with our product vision and enhances the business
intelligence and analytics that we already provide to customers by
bringing additional data into the ecosystem and enabling real-time
agent assist and decision-making capabilities."
"The LiveVox and SuccessKPI partnership is very exciting,
overnight we had more insight into the conversations in our
organization around the globe with no integration
effort required," shared Tim
Collins, Chief Customer Officer of InDebted.
"With this new partnership we expect to see a significant increase
in customer experience, agent retention, compliance, and
company profitability."
Dave Rennyson, Co-Founder and CEO
of SuccessKPI, shared that the LiveVox partnership is an important
step forward for both companies to meet rapidly growing market
demand. "Our company couldn't be more pleased at the opportunity to
support billions of interactions per year with LiveVox. Combining
our technologies, LiveVox and SuccessKPI are together leading the
next generation of customer experience."
Social Networks:
Web: https://www.successkpi.com
Blog: https://successkpi.com/blog/
LinkedIn: https://www.linkedin.com/company/successkpi/
Twitter: https://twitter.com/successkpi
About SuccessKPI:
SuccessKPI is a revolutionary on-demand experience analytics
software provider enabling organizations to utilize artificial
intelligence and automation to improve business outcomes and
transform customer experiences. SuccessKPI's insight and action
platform removes the obstacles that agents, managers, and
executives encounter in delivering exceptional customer service. We
are trusted by some of the world's largest government, BPO,
financial, healthcare, and technology contact centers in
the United States, Europe, and Latin
America. Learn more at www.successkpi.com.
About LiveVox:
LiveVox (Nasdaq: LVOX) is a next-generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company's technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox's CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 650
global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St.
Louis; Medellin, Colombia;
and Bangalore, India. To stay up
to date with everything LiveVox, follow us at @LiveVox or
visit livevox.com.
Forward-Looking
Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
"anticipate," "expect," "suggests," "plan," "believe," "intend,"
"estimates," "targets," "projects," "should," "could," "would,"
"may," "will," "forecast," "opportunity" and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company's judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company's actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company's filings with the Securities and Exchange Commission
("SEC"), including our Form 10-K filed with the SEC on March 11, 2022. Although forward-looking
statements have been made in good faith and are based on
assumptions that the Company believes to be reasonable, there is no
assurance that the expected results will be achieved. The Company's
actual results may differ materially from the results discussed in
forward-looking statements. Readers are cautioned not to place
undue reliance upon any forward-looking statements, which speak
only as of the date made. These forward-looking statements are made
only as of the date hereof, and the Company does not undertake any
obligations to update or revise the forward-looking statements,
whether as a result of new information, future events or otherwise,
except as required by law.
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SOURCE SuccessKPIs