LiveVox to Present with Firestone DIRECT at Forrester CX North America, Providing Strategies to Drive Brand Loyalty Through Enhanced Customer Experience
June 06 2022 - 8:30AM
Business Wire
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, will be sponsoring and co-presenting with
Firestone DIRECT at Forrester CX North America, taking place in
Nashville, Tennessee and virtually from June 7th to 9th.
This year’s conference theme, “Out in Front” will focus on
strategies for building confidence, resilience and advocacy in
Customer Experience. LiveVox and Firestone DIRECT’s session will
take place on the second day of the event — Wednesday, June 8 from
12:20 to 12:50PM CDT. Additional session details include:
- Title: Reducing Customer Effort to Drive Brand Loyalty
featuring Firestone DIRECT
- Speakers: Brian Smith, Senior Client Strategist,
LiveVox, James Whitfield, Director, Field Support and Systems,
Firestone DIRECT, and Christy Ayers, Manager, Field Support,
Firestone DIRECT
- Session Overview: What customers want, more than
anything, is for their questions to be answered or problems to be
solved quickly and conveniently. They don’t want to call in
multiple times, repeat themselves, or be put on hold. To do so, you
must make available all channels and enable a velocity to data. You
must also be able to measure and analyze Customer Effort across the
entire customer lifecycle. Attendees will learn how Firestone
DIRECT is placing “Reducing Customer Effort” at the core of their
contact center strategy to drive customer brand loyalty.
“A strong CX strategy is critical for businesses in every
industry — it’s a competitive advantage. Customers should not have
to work hard to get the information they need and should be
empowered to engage on the channel of their choice. The contact
center is at the heart of this,” said Louis Summe, LiveVox
co-founder and CEO. “Contact center data is incredibly valuable. In
fact, what’s commonly referred to as the ‘voice of the customer’
lives in the contact center and the conversations that are taking
place every day. This data can tangibly impact business operations
— from product strategy to pricing to generating new business.”
In addition to their case study session, LiveVox is a platinum
sponsor at the conference and will be exhibiting their ecosystem of
out-of-the-box unified CCaaS solutions at Booth 201, including:
- Digital Messaging. Engage customers on their channel of
choice with consent and preference management in mind.
- Practical AI Virtual Agents. Empower customers to
self-serve with easy-to-tune virtual agents that transition
smoothly to human agents on more complex issues.
- Purpose-Built Contact Center CRM. Understand customers
regardless of channel with rich up-to-date interaction
histories.
- Workforce Engagement Management. Understand agents
better and enable them to deliver exceptional customer experiences
with easy-to-use tools and best practices.
To learn more about LiveVox’s contact center solutions and
request a demo, click here.
About LiveVox LiveVox (Nasdaq: LVOX) is a next generation
contact center platform that powers more than 14 billion
omnichannel interactions a year. By seamlessly unifying blended
omnichannel communications, CRM, AI, and WEM capabilities, the
Company’s technology delivers exceptional agent and customer
experiences, while helping to mitigate compliance risk. With 20
years of cloud experience and expertise, LiveVox’s CCaaS 2.0
platform is at the forefront of cloud contact center innovation.
The Company has more than 650 global employees and is headquartered
in San Francisco, with offices in Atlanta; Columbus; Denver; St.
Louis; Medellin, Colombia; and Bangalore, India. To stay up to date
with everything LiveVox, follow us at @LiveVox or visit
livevox.com.
Forward-Looking Statements This press release contains
certain forward-looking statements within the meaning of Section
27A of the Securities Act of 1933, as amended, and Section 21E of
the Securities Exchange Act of 1934, as amended. Some of the
forward-looking statements can be identified by the use of
forward-looking words. Statements that are not historical in
nature, including those containing the words “anticipate,”
“expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,”
“targets,” “projects,” “should,” “could,” “would,” “may,” “will,”
“forecast,” “opportunity” and other similar expressions are
intended to identify forward-looking statements. All
forward-looking statements are based upon management estimates and
forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company’s judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the Company believes to be
reasonable, there is no assurance that the expected results will be
achieved. The Company’s actual results may differ materially from
the results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
the Company does not undertake any obligations to update or revise
the forward-looking statements, whether as a result of new
information, future events or otherwise, except as required by
law.
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version on businesswire.com: https://www.businesswire.com/news/home/20220606005389/en/
PR for LiveVox Katie Creaser LiveVoxPR@ICRInc.com
IR for LiveVox Ryan Gardella LiveVoxIR@ICRInc.com
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