LiveVox Launches on Salesforce AppExchange, Enabling Contact Centers to Improve Customer Experience with Embedded LiveVox Capabilities in the Salesforce Interface
June 01 2022 - 8:30AM
Business Wire
New LiveVox and Salesforce Integration
Simplifies Next-Generation Unified Communication for Customer
Service and Lead Generation Teams
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, today announced that its Contact Center
solution is available on the Salesforce AppExchange. LiveVox
Contact Center for Salesforce allows agents to handle and make
customer calls directly from their Salesforce workspace. As a
result, businesses can now leverage the LiveVox Contact Center
Platform and Salesforce CRM together to streamline workflows and
create an exceptional, seamless experience for both customers and
agents.
“Contact Center data is incredibly powerful when it’s applied to
customer service and lead generation efforts,” said Louis Summe,
CEO and co-founder, LiveVox. “LiveVox’s integration with Salesforce
will give agents a comprehensive view of the customer journey
across every channel through a single, seamless user interface. As
a result, agents will be armed with the tools and data that they
need to be more effective and productive across every single
customer interaction.”
LiveVox’s performance-driven, blended omnichannel contact center
solutions are purpose-built to power exceptional customer and agent
experiences. The company’s pre-integrated contact center solutions
are easy to implement and optimize, allowing companies to replace
or enhance their existing contact center platform. LiveVox Contact
Center for Salesforce features include:
- A single, seamless user interface for agents to access
voice call functionality using the LiveVox Agent Panel within the
Salesforce CRM browser window. The unified desktop combines Voice
controls with the full breadth of Salesforce CRM for streamlined
contact center touchpoints that enable effective, efficient
service.
- Outbound manual dial lets agents make outbound calls to
specific contacts at their own pace and easily engage with
customers based on intuition and interaction history provided in
the Salesforce CRM.
- Click-to-dial enhances agent productivity by increasing
outreach potential and engagement.
- Inbound calls increase efficiency and empower cohesive
customer journeys. When an inbound call comes in, the agent
immediately sees related records so they can quickly pull up the
customer information and open cases.
- Call activity logs help agents and supervisors keep
detailed call records directly within the Salesforce CRM. Calls
that connect to an agent automatically create call records within
Salesforce, making it easy for users to manage call activity notes
and follow up tasks.
To learn more about LiveVox Contact Center for Salesforce, click
here.
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company’s technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 650
global employees and is headquartered in San Francisco, with
offices in Atlanta; Columbus; Denver; St. Louis; Medellin,
Colombia; and Bangalore, India. To stay up to date with everything
LiveVox, follow us at @LiveVox or visit livevox.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
“anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,”
“may,” “will,” “forecast,” “opportunity” and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company’s judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the Company believes to be
reasonable, there is no assurance that the expected results will be
achieved. The Company’s actual results may differ materially from
the results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
the Company does not undertake any obligations to update or revise
the forward-looking statements, whether as a result of new
information, future events or otherwise, except as required by
law.
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PR Contact for LiveVox Katie Creaser
LiveVoxPR@ICRInc.com
IR Contact for LiveVox Ryan Gardella
LiveVoxIR@ICRInc.com
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