PlanetOne adds LiveVox to its Growing Provider
Portfolio—Bringing an industry leading, performance-driven, blended
omnichannel contact center solution to more channel partners
nationwide
LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading
cloud-based provider of customer service and digital engagement
tools, today announced a strategic alliance with PlanetOne, the IT
channel’s preferred business partner for identifying and delivering
cloud-based and connectivity solutions to midsize businesses and
enterprises. The new relationship expands LiveVox’s sales reach,
and brings its performance-driven, blended omnichannel contact
center solutions to PlanetOne’s successful and growing community of
U.S. channel partners including agents, sub-agents, MSPs and
VARs.
LiveVox provides businesses with a unified approach to
delivering exceptional customer experiences by offering
pre-integrated contact center solutions that are easy to implement
and optimize. As part of its new engagement with PlanetOne, LiveVox
will educate PlanetOne’s channel partners on its complete ecosystem
of solutions. The Company will also work to inform and enable
channel partners in real time using PlanetOne’s business
intelligence platform SENTIENT. Introduced earlier this year,
SENTIENT provides PlanetOne channel partners and providers with an
instant, 360-degree view of the entire sales lifecycle and serves
as a partner engagement portal for getting business done faster and
smarter.
“LiveVox is committed to delivering the best possible experience
for contact center agents and managers as well as their customers.
As such, it’s important that our business partners’ values are
aligned with ours,” said LiveVox CRO Erik Fowler. “Ted Schuman and
PlanetOne are those partners. PlanetOne’s innovative use of AI in
the sales process is a clear differentiator and attracted us to
this relationship. We’re thrilled to be working with PlanetOne and
look forward to enabling its channel partners to successfully
market and sell LiveVox’s portfolio.”
“Partnering with LiveVox provides our channel partners with a
unique land-and-expand opportunity in the contact center space,”
said Ted Schuman, PlanetOne founder and CEO. “LiveVox shares in our
vision of success and knows what it takes to provide partners with
best-of-breed technologies and services that enable them to solve
business challenges and drive results.”
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company’s technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 700
global employees and is headquartered in San Francisco, with
offices in Atlanta; Columbus; Denver; New York City; St. Louis;
Medellin, Colombia; and Bangalore, India. To stay up to date with
everything LiveVox, follow us at @LiveVox or visit livevox.com.
About PlanetOne
PlanetOne is the IT channel’s preferred technology sourcing
partner for identifying and delivering cloud-based and connectivity
solutions to midsize businesses and enterprises. Headquartered in
Scottsdale, Ariz., the industry pioneer is celebrated by Inc.
Magazine as one of America’s Fastest Growing Private Companies and
regarded as a top-performing partner for hundreds of channel
partners nationwide. In 2018, PlanetOne was named one of the Best
Places to Work by The Business Intelligence Group. In 2015 and
2017, PlanetOne ranked No. 1 in the Phoenix Business Journal’s
annual “Best Places to Work” survey, and has been recognized as one
of Arizona’s largest privately-held companies as part of the
Arizona Corporate Excellence (ACE) Awards program, since 2016. The
award-winning PlanetOne Partner Program is also featured annually
in CRN’s Partner Program Guide. To reach PlanetOne call (877)
487.8353 or e-mail sales@planetone.net.
To learn more, visit www.planetone.net.
Follow us on Facebook, Twitter, LinkedIn, and YouTube.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including the words “anticipate,” “expect,”
“suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,”
“projects,” “should,” “could,” “would,” “may,” “will,” “forecast,”
“opportunity” and other similar expressions are intended to
identify forward-looking statements. All forward-looking statements
are based upon management estimates and forecasts and reflect the
views, assumptions, expectations, and opinions of the Company as of
the date of this press release, and may include, without
limitation, expected benefits from the partnership with PlanetOne,
changes in general economic conditions, including as a result of
COVID-19, all of which are accordingly subject to change. Any such
estimates, assumptions, expectations, forecasts, views or opinions
set forth in this press release constitute the Company’s judgments
and should be regarded as indicative, preliminary and for
illustrative purposes only. The forward-looking statements
contained in this press release are subject to a number of factors,
risks and uncertainties, some of which are not currently known to
the Company, which may cause the Company’s actual results,
performance or financial condition to be materially different from
the expectations of future results, performance of financial
condition. Important factors, among others, that may affect actual
results are described in the Company’s filings with the Securities
and Exchange Commission. Although forward-looking statements have
been made in good faith and are based on assumptions that the
Company believes to be reasonable, there is no assurance that the
expected results will be achieved. The Company’s actual results may
differ materially from the results discussed in forward-looking
statements. Readers are cautioned not to place undue reliance upon
any forward-looking statements, which speak only as of the date
made. These forward-looking statements are made only as of the date
hereof, and the Company does not undertake any obligations to
update or revise the forward-looking statements, whether as a
result of new information, future events or otherwise, except as
required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20211222005340/en/
Investors: Alexis Waadt awaadt@livevox.com
Ryan Gardella livevoxIR@icrinc.com
Press: Nick Bandy nbandy@livevox.com
Katie Creaser livevoxPR@icrinc.com
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