The Company will showcase its platform of
pre-integrated, out-of-the-box solutions that deliver a superior
customer and agent experience for contact centers
LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading
cloud-based provider of customer service and digital engagement
tools, will be attending Customer Contact Week Las Vegas from
December 13 to 16 at Caesars Forum. CCW is the foremost customer
contact event of the year, featuring nearly 200 industry
exhibitors.
LiveVox will be participating in two customer experience
sessions at CCW this year:
Workshop: Supercharge Your CX With Customer Journey Mapping -
Tuesday, December 14th 11:00 AM - 12:30 PM
Every customer’s journey is different. Building a
“one-size-fits-all” customer experience is a recipe for
dissatisfied customers. Your customers expect you to have a
complete view of them and their unique omnichannel journey as they
connect with you at different parts of their journey. In this
insightful workshop, learn how companies mapped their customer
journeys to supercharge their CX.
Speakers
- Ray Champagne - Sr. Director of IT, 411 Locals
- Jim Lynch - Senior Director of Product Marketing, LiveVox
Case Study: How to Punch Above Your CX Weight - Wednesday,
December 15th 2:45 PM - 3:30 PM
Enabling the positive experiences your customers expect need not
be limited to the largest organizations with the deepest pockets.
Any company that values customer experience can orchestrate the
many communication channels, systems, agent screens, physical
locations, customer profiles, and employees that need to be
positioned across the customer journey. Join this Fireside chat
with Conn’s HomePlus, a leading brick-and-mortar and ecommerce
retailer, and LiveVox to learn how purpose-built technology can be
assembled to create the meaningful customer experiences that
deliver a competitive edge and bottom-line results.
Speakers
- Jim Lynch - Senior Director of Product Marketing, LiveVox
- John Henson - VP of Customer Service, Conn’s HomePlus
“We always look forward to meeting our customers and learning
from industry leaders at CCW and this year is no different as
LiveVox, and our industry, explore how we can continue to improve
the customer experience,” said LiveVox Senior Director of Product
Marketing Jim Lynch. “I’m looking forward to collaborating with our
colleagues at 411 Locals and Conn’s HomePlus as we discuss how to
use customer journey mapping along with customer experience
orchestration to drive more meaningful conversations with customers
across the entire customer journey.”
For this year’s event, LiveVox is showcasing the ways in which
their platform helps their customers improve both the agent and
customer experience. LiveVox will be exhibiting at booth 700.
Since going public this summer, LiveVox has continued to
innovate and enhance their solutions as well as rapidly growing
their Channel program to get these solutions into the hands of more
contact centers. Recent Company announcements include:
- AppSmart Channel Partnership Announcement
- Launch of U17, the latest version of LiveVox’s fully integrated
contact center platform
- WFM Solution Announcement
- Launch of SmartStart, a program that gives new customers
quicker access to essential LiveVox applications with incorporated
best practices
- Channel Executive MeiLee Langley Hiring
To learn more about LiveVox and sign up to meet with the Company
in Las Vegas, click here.
About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center
platform that powers more than 14 billion interactions a year. By
seamlessly integrating omnichannel communications, CRM, AI, and WFO
capabilities, the Company’s technology delivers an exceptional
agent and customer experience while reducing compliance risk. With
20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0
platform is at the forefront of cloud contact center innovation.
The Company has more than 500 global employees and is headquartered
in San Francisco, with offices in Atlanta; Columbus; Denver; New
York City; St. Louis; Medellin, Colombia; and Bangalore, India. To
stay up to date with everything LiveVox, follow us at @LiveVox or
visit livevox.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including the words “anticipate,” “expect,”
“suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,”
“projects,” “should,” “could,” “would,” “may,” “will,” “forecast,”
“opportunity” and other similar expressions are intended to
identify forward-looking statements. All forward-looking statements
are based upon management estimates and forecasts and reflect the
views, assumptions, expectations, and opinions of the Company as of
the date of this press release, and may include, without
limitation, changes in general economic conditions, including as a
result of COVID-19, all of which are accordingly subject to change.
Any such estimates, assumptions, expectations, forecasts, views or
opinions set forth in this press release constitute the Company’s
judgments and should be regarded as indicative, preliminary and for
illustrative purposes only. The forward-looking statements
contained in this press release are subject to a number of factors,
risks and uncertainties, some of which are not currently known to
the Company, which may cause the Company’s actual results,
performance or financial condition to be materially different from
the expectations of future results, performance of financial
condition. Important factors, among others, that may affect actual
results are described in the Company’s filings with the Securities
and Exchange Commission. Although forward-looking statements have
been made in good faith and are based on assumptions that the
Company believes to be reasonable, there is no assurance that the
expected results will be achieved. The Company’s actual results may
differ materially from the results discussed in forward-looking
statements. Readers are cautioned not to place undue reliance upon
any forward-looking statements, which speak only as of the date
made. These forward-looking statements are made only as of the date
hereof, and the Company does not undertake any obligations to
update or revise the forward-looking statements, whether as a
result of new information, future events or otherwise, except as
required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211213005317/en/
Investors: Alexis Waadt awaadt@livevox.com
Ryan Gardella livevoxIR@icrinc.com
Press: Nick Bandy nbandy@livevox.com
Katie Creaser livevoxPR@icrinc.com
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