Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
December 19 2011 - 10:00AM
Business Wire
The debt collection solution from Latitude Software, an
Interactive Intelligence Group Inc. (Nasdaq: ININ) company, has
been deployed by Cogeco Cable Inc. to improve its collection
operations.
Cogeco Cable, a Canadian-based provider of residential and
commercial cable, telephone and Internet services, has cited
Latitude software suite’s flexible architecture as a major
benefit.
“The Windows-based Latitude software suite easily integrated
with our existing billing platform so we could prioritize
collections by risk -- meaning breaking out delinquent accounts by
age, such as 30, 60, and 90 days late,” said Cogeco Cable’s
associate director, Robert Masse. “This has resulted in more
effective debt recovery.”
Cogeco Cable has also reported benefits associated with
Latitude’s ease-of-use and reporting. “The Latitude software
suite’s intuitive user interface has significantly cut our training
time, and its in-depth reporting has enabled us to drill into data
to better pinpoint areas for improvement,” Masse said.
Cogeco Cable uses Latitude Center, the vendor’s core product for
managing all pre- and post-charge-off accounts and the entire
collection workflow process. It also uses Latitude Center add-on
applications to automate account treatment strategies and help plan
and execute workflows.
“We’re always looking to improve our processes and
effectiveness,” Masse said. “Latitude best supported this mission,
both through its flexible software suite and the company’s team of
industry veterans. The Latitude team demonstrated in-depth
knowledge and responsiveness from the sales cycle through
customization and support, which has resulted in a debt collection
solution that has surpassed our expectations.”
About Cogeco Cable
Cogeco Cable (www.cogeco.ca) is a telecommunications company and
is the second largest hybrid fibre coaxial cable system operator in
Ontario, Québec and Portugal. Through its two-way broadband cable
networks, Cogeco Cable provides its residential customers with
Audio, Analogue and Digital Television, as well as HSI and
Telephony services. Cogeco Cable also provides to its commercial
customers through its subsidiary Cogeco Data Services, data
networking, e-business applications, video conferencing, hosting
services, Ethernet, private line, VoIP, HSI access, data storage,
co-location services, managed IT services, cloud services and other
advanced communication solutions. Cogeco Cable’s subordinate voting
shares are listed on the Toronto Stock Exchange (TSX: CCA).
About Latitude Software
Latitude Software, an Interactive Intelligence Group Inc.
(Nasdaq: ININ) company, provides debt collection software and
services. Latitude offers hosted and on-premise solutions that are
easy to use and include comprehensive functionality for faster,
more effective debt collection and portfolio recovery. The Latitude
software suite is built using the latest Microsoft .NET development
tools and Microsoft SQL server database technologies. Latitude was
founded in 1997 and serves more than 200 companies nationwide.
Latitude is headquartered in Jacksonville, Florida and can be
reached at 866.396.2599, sales@debtsoftware.com, or on the Net at
www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Forbes Magazine’s 2011 Best Small Companies in America and
Software Magazine’s 2011 Top 500 Global Software and Services
Suppliers. It employs approximately 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East,
Africa and Asia Pacific. Interactive Intelligence can be reached at
+1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All
other trademarks mentioned in this document are the property of
their respective owners.
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