New Platform Extends Everbridge Critical Event
Management (CEM) for Digital, Helping Enterprises Deliver
Continuous Service Uptime and Positive Customer Experiences
Everbridge, Inc. (NASDAQ: EVBG), the global leader in critical
event management (CEM), today announced the launch of its new
Digital Operations Platform, helping organizations to save time and
money, deliver continuous service uptime and maintain revenue
streams. The new platform extends Everbridge’s market-leading CEM
for Digital solution to further support customers’ digital
transformation efforts.
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the full release here:
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Everbridge Unveils New Digital Operations
Platform to Automate and Streamline Service Delivery and IT
Incident Management
The new platform provides Everbridge’s enterprise customers with
the ability to automate and streamline digital service delivery and
incident management across teams and toolsets, and enables
organizations to innovate and accelerate digital transformation
initiatives, while continuing to meet key uptime service-level
agreements (SLAs) and deliver great customer experiences.
Everbridge’s new Digital Operations Platform represents the
seamless integration of the Everbridge and xMatters enterprise IT
and cyber resilience solutions (following Everbridge’s acquisition
of xMatters in May 2021). The platform includes many powerful new
capabilities to help organizations rapidly assess digital service
interruptions, act quickly to mitigate these issues, and
continuously improve processes and services. It addresses
organizations’ IT Ops, Security Ops & Cyber, DevOps,
Infrastructure Ops, Customer Support and Major Incident Management
(MIM) needs to keep operations running, safeguard revenue, and
enhance enterprise operational resilience by managing digital and
physical critical events through a single pane of glass.
Enterprises around the world rely on Everbridge to keep their
operations running smoothly. A FORTUNE 500 banking institution
selected the new Digital Operations Platform to streamline MIM
across several global offices, and a FORTUNE 100 pharmaceutical
company selected the platform to automate incident response.
The integration of the Everbridge and xMatters products offer
customers a holistic, automated approach to digital and physical
critical events. “The Flow Designer is quite valuable, as you can
set up integrations and flows without necessarily needing to know
about code,” according to Rajvir Bhambra, Major Incident Support
Manager at Telefónica, in a product review on IT Central
Station.
“Everbridge launched its new Digital Operations Platform because
customers from startups to global enterprises expressed a pressing
need for a solution that embraces digital transformation with fewer
service disruptions and faster innovation,” said Prashant Darisi,
Vice President, Global Solutions, Everbridge. “When potential
service degradations occur, the new Everbridge Digital Operations
Platform keeps organizations’ digital operations running and their
customers happy.”
Everbridge Digital Operations Platform: Features and
Benefits
Everbridge provides several key digital operations features and
benefits within one platform. These include:
- Analytics-driven decision making powered by AI and
machine learning to allow organizations to assess critical events,
rapidly identify the best personnel to act, keep customers and
stakeholders informed, and drive continuous improvement through
rich postmortem analytics.
- Alert suppression with Signal Enrichment and contextual
incident notifications to proactively assess threats and
correlate alerts to make faster decisions. Target the right on-call
personnel with a full view into an issue, allowing teams to rapidly
remediate and resolve issues through automation while notifying
stakeholders in the process.
- Cross-functional communication, so teams and other
stakeholders can better coordinate actions for incident response or
a crisis management event with digital runbooks. Everbridge
provides rapid collaboration and orchestration tools, applications,
and business processes to resolve issues faster.
- Out-of-the-box integrations for legacy applications,
native support for on-premises, hybrid and cloud applications
across application monitoring, Cyber, ITSM, ITOM and runbook
automation toolsets, as well as risk feeds for dark web monitoring
of ransomware and cyberthreats to the organization. Seamless
integrations include ChatOps channels, conference bridges, and
desktop alerting with immediate screen takeover for urgent
alerts.
- Low-to-no code workflow automation offers drag-and-drop
integrations to overcome vendor lock-ins and drive tools
consolidation. The intuitive, drag-and-drop visual workflow builder
allows teams to quickly automate and orchestrate workflows,
runbooks, communication plans, and other business processes.
- Service Catalogallows organizations to define and manage
the important technical and business services within the enterprise
– and the teams supporting them. When a system performance
degradation occurs, a new visual services map allows teams to
quickly identify all affected services, and immediately engage
SMEs.
- Flexible automated actions can be executed with one
click, including business process approvals (e.g., permission to
quarantine a network in case of cyber-attack, restart applications,
or roll back a new patch that caused performance degradation).
- Granular capture and analysis of event timelines to
drive better prioritization and categorization to ensure that
organization remains focused on delivering the best customer
experience and executing on the most important tasks.
As enterprises continue to go digital and cloud native, a
digital operations platform remains a must for CIOs and other
senior leaders. “The importance of digital operations tools
continues to grow as we see service disruptions impact companies’
service uptime, which can have huge revenue and reputational
implications for the organization,” said Andy Thurai, Vice
President and Principal Analyst, Constellation Research. “We like
the innovation we see in the digital operations and IT automation
space.”
Learn more and inquire about the new Everbridge Digital
Operations Platform here:
https://www.everbridge.com/solutions/automate-digital-operations/
About Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is a global software company
that provides enterprise software applications that automate and
accelerate organizations’ operational response to critical events
in order to Keep People Safe and Organizations Running™. During
public safety threats such as active shooter situations, terrorist
attacks or severe weather conditions, as well as critical business
events including IT outages, cyber-attacks or other incidents such
as product recalls or supply-chain interruptions, over 6,000 global
customers rely on the Company’s Critical Event Management Platform
to quickly and reliably aggregate and assess threat data, locate
people at risk and responders able to assist, automate the
execution of pre-defined communications processes through the
secure delivery to over 100 different communication modalities, and
track progress on executing response plans. Everbridge serves 8 of
the 10 largest U.S. cities, 9 of the 10 largest U.S.-based
investment banks, 47 of the 50 busiest North American airports, 9
of the 10 largest global consulting firms, 8 of the 10 largest
global automakers, 9 of the 10 largest U.S.-based health care
providers, and 7 of the 10 largest technology companies in the
world. Everbridge is based in Boston with additional offices in 25
cities around the globe. For more information visit
www.everbridge.com.
Cautionary Language Concerning Forward-Looking
Statements
This press release contains “forward-looking statements” within
the meaning of the “safe harbor” provisions of the Private
Securities Litigation Reform Act of 1995, including but not limited
to, statements regarding the anticipated opportunity and trends for
growth in our critical communications and enterprise safety
applications and our overall business, our market opportunity, our
expectations regarding sales of our products, our goal to maintain
market leadership and extend the markets in which we compete for
customers, and anticipated impact on financial results. These
forward-looking statements are made as of the date of this press
release and were based on current expectations, estimates,
forecasts and projections as well as the beliefs and assumptions of
management. Words such as “expect,” “anticipate,” “should,”
“believe,” “target,” “project,” “goals,” “estimate,” “potential,”
“predict,” “may,” “will,” “could,” “intend,” variations of these
terms or the negative of these terms and similar expressions are
intended to identify these forward-looking statements.
Forward-looking statements are subject to a number of risks and
uncertainties, many of which involve factors or circumstances that
are beyond our control. Our actual results could differ materially
from those stated or implied in forward-looking statements due to a
number of factors, including but not limited to: the ability of our
products and services to perform as intended and meet our
customers’ expectations; our ability to successfully integrate
businesses and assets that we may acquire; our ability to attract
new customers and retain and increase sales to existing customers;
our ability to increase sales of our Mass Notification application
and/or ability to increase sales of our other applications;
developments in the market for targeted and contextually relevant
critical communications or the associated regulatory environment;
our estimates of market opportunity and forecasts of market growth
may prove to be inaccurate; we have not been profitable on a
consistent basis historically and may not achieve or maintain
profitability in the future; the lengthy and unpredictable sales
cycles for new customers; nature of our business exposes us to
inherent liability risks; our ability to attract, integrate and
retain qualified personnel; our ability to maintain successful
relationships with our channel partners and technology partners;
our ability to manage our growth effectively; our ability to
respond to competitive pressures; potential liability related to
privacy and security of personally identifiable information; our
ability to protect our intellectual property rights, and the other
risks detailed in our risk factors discussed in filings with the
U.S. Securities and Exchange Commission (“SEC”), including but not
limited to our Annual Report on Form 10-K for the year ended
December 31, 2020 filed with the SEC on February 26, 2021. The
forward-looking statements included in this press release represent
our views as of the date of this press release. We undertake no
intention or obligation to update or revise any forward-looking
statements, whether as a result of new information, future events
or otherwise. These forward-looking statements should not be relied
upon as representing our views as of any date subsequent to the
date of this press release.
All Everbridge products are trademarks of Everbridge, Inc. in
the USA and other countries. All other product or company names
mentioned are the property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20211130005669/en/
Everbridge: Kevin Carter Media Relations
kevin.carter@everbridge.com
Jeff Young Media Relations jeff.young@everbridge.com
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