ERIE, Pa., April 27, 2018 /PRNewswire/ -- For the sixth
year in a row, Erie Insurance received the highest ranking on the
J.D. Power Insurance Shopping Study for "Customer Satisfaction with
the Auto Insurance Purchase Experience." ERIE achieved an overall satisfaction score of
877 out of 1,000.
"In this hyper-connected world we continue to provide our agents
what they need to reach customers in every possible way, but still
reflect our philosophy to be Above All in Service," said
Tim NeCastro, president and CEO of
Erie Insurance. "This ranking shows that even with market changes
and higher customer expectations the need for a trusted insurance
advisor exists and resonates with consumers."
The Insurance Shopping Study explores the auto insurance
shopping experience, asking what prompts a consumer to shop,
factors contributing to the purchase decision, and shopping
satisfaction. Three factors were measured to determine overall
satisfaction. They are, in order of importance: price, distribution
channel and policy offerings.
Erie Insurance Group
According to A.M. Best
Company, Erie Insurance Group, based in Erie,
Pennsylvania, is the
10th largest homeowners insurer and 11th
largest automobile insurer in the United States based on
direct premiums written and the 15th largest
property/casualty insurer in the United States based on
total lines net premium written. The Group, rated A+
(Superior) by A.M. Best Company, has more than 5 million
policies in force and operates in 12 states and the District
of Columbia. Erie Insurance Group is a FORTUNE 500
company.
News releases and more information about Erie Insurance
Group are available at www.erieinsurance.com.
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SOURCE Erie Insurance