- Bing FU, General Manager of Dada Now shared insights on
on-demand delivery at the Intra-City Logistics Summit 2022, held by
the China Federation of Logistics & Purchasing (CFLP).
- Since its launch in July 2021,
Dada Now's open platform for autonomous delivery has
supported deliveries of over 50,000 supermarket orders.
NINGBO,
China, Sept. 30, 2022 /PRNewswire/ -- With
the volume of offline orders shrinking and more physical stores
embracing an omni-channel strategy, intra-city retail has become a
red-hot topic in the industry. Today, intra-city retail is
catalyzing a new ecosystem, which is mainly characterized by the
online-ization of supply chains and the digitization of retailers'
whole-chain operations, according to Bing FU, General Manager of
Dada Now, the on-demand delivery arm of Dada Group (Nasdaq: DADA),
at the CFLP Intra-City Logistics Summit 2022.
The boom in intra-city retail has been supported by intra-city
delivery as the underlying infrastructure for fulfillment.
Additionally, on-demand delivery and fulfillment capability has
become a key determining factor in improving the consumer journey,
increasing store capacity and growing intra-city retail
coverage.
Three major trends in intra-city retail fulfillment
decoded
At the summit, FU shared his thoughts on the development of
intra-city fulfillment:
First, fulfillment is no longer simply limited to
delivery. Fulfillment is more about the synergy of warehousing,
order picking, packaging, package hand-over, delivery and
after-sale service. Compared to the food delivery business,
intra-city retail has a longer and much more complicated
fulfillment chain, and requires highly robust and flexible delivery
capacity during grand promotions. Hence, retailers need to improve
the efficiency of each step in their daily operations to upgrade
their fulfillment performance.
Second, as product categories and shopping scenarios present
differentiated characteristics, merchants and consumers' needs
for fulfillment services are diversified. The delivery industry
is rolling out customized fulfillment solutions for brands and
merchants of different types and scales.
Third, the booming on-demand retail business in China allows consumers to place orders for
almost anything (food and drinks, fresh and raw, consumer
electronics, medications, etc.) from anywhere (home, office, hotel
and more), driving the business scope of intra-city fulfillment to
extend to all consumer groups, all regions, all categories, and
all scenarios.
To address the retail industry's expectations, Dada Now has
rolled out a fulfillment service system that integrates its
know-how in warehousing, order picking and delivery to help improve
merchants' fulfillment performance. The all-round fulfillment
solution empowers retailers' warehouse management, improves order
picking efficiency, and accelerates deliveries.
Autonomous delivery practice praised
In July 2021, Dada Group launched
an open platform dedicated to making autonomous delivery services
smoother and smarter.
In collaboration with JD Logistics and unmanned vehicle
developer White Rhino, the open platform for autonomous delivery
operation is now deployed to merchant partners such as SEVEN FRESH,
Sam's Club, and Yonghui, to provide one-hour deliveries for
consumers' on-demand grocery orders. So far, over 50,000 orders
have been processed though the autonomous delivery platform.
The platform proposes a smarter solution that helps lower costs,
and improves efficiency for delivery partners, thanks to its three
key functionalities, which are a smart dispatching system of
unmanned vehicles, a human-vehicle interaction system, and a smart
order management system. In addition to providing massive delivery
orders, the platform also enables its partners with digitized
operation tools, and a securer delivery experience.
For its efforts in driving forward the autonomous delivery, the
platform was honored as an 'Exemplary Case of Innovation' at the
summit.
Dada Now is committed to becoming a new infrastructure for
intra-city retail, said FU at the event. "In the future, we will
continue to give full play to our digital capabilities, empower the
industry in every aspect of operation, and help partners with
diverse needs to achieve the goal of 'bringing people everything on
demand'."
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SOURCE DADA GROUP