CDW Sees Strong Customer Interest in Business Continuity
April 16 2007 - 8:00AM
Business Wire
CDW Corporation (NASDAQ:CDWC), a leading provider of technology
products and services to business, government and education, today
announced growing momentum of companies implementing information
technology (IT) solutions to keep their operations running in case
of unforeseen business disruptions. Amid growing market concerns
over data losses, risk from homeland security threats, the severity
of weather cycles and the impact of natural disasters, the Fortune
500 technology provider says IT�s role in assuring continuity of
operations is evident from CDW customer activity in virtually all
regions and business sectors. This trend is consistent with a
survey of corporate risk executives, published recently by the
Economist Intelligence Unit, in which 47 percent reported that loss
of their companies� IT systems for just 24 hours or less could
jeopardize their survival. Stretch the IT outage to a week, and 79
percent said their organizations would be at serious risk of
failure. (�Business resilience: Ensuring continuity in a volatile
environment,� � The Economist Intelligence Unit 2007) Data losses;
human error or malfeasance; systems failure; and viruses, worms or
other malware all ranked higher than natural disasters or terrorism
as threats to business operations. The same report cites a survey
by the U.S. National Archives and Records Administration, which
found that 25 percent of companies experiencing an IT outage of 2-6
days went bankrupt immediately. �Corporate executives are realizing
what IT departments have known for years, which is that
organizations failing to plan for business disruptions are planning
to fail,� said Firooz Ghanbarzadeh, CDW Director of Technology
Services and Solutions. �As a result, keeping the operation running
during natural or manmade disruptions � from snow days or power
outages to homeland security events � is moving to the top of the
business priority list, and that is apparent every day in our
conversations with our customers.� Here are some examples of CDW
customers that have implemented plans for business continuity:
United States Environmental Services: Keeping them going helps
others recover sooner New Orleans-based United States Environmental
Services, LLC (USES), with 16 locations across the southern U.S.,
is a full-service environmental contracting firm specializing in
environmental emergency response and clean-up. Despite USES� own
headquarters being immersed in 13 feet of water from Hurricane
Katrina in 2005, the firm was among the first to return to New
Orleans and immediately became part of the largest storm recovery
in U.S. history, providing services in hurricane-ravaged
communities from Florida to Texas. USES hired IT Director Keith
Plaisance in the immediate aftermath of the storm to rebuild
network infrastructure, including a robust business continuity
plan. Plaisance turned to CDW�s Voice/Data, Networking and Storage
teams to recommend a course of action and implement the solution.
With a fully-meshed Global Crossing IP-VPN (MPLS) network in place,
under a contract facilitated by CDW, all data normally routes back
to the USES headquarters in New Orleans. The business continuity
plan USES and CDW developed in 2006 includes capability for
complete IT facility relocation upon 48-hours notice to a backup
location in Jackson, Mississippi. In 2007, USES implemented a
solution to perform overnight data replications and enable
automatic failover to the backup site. USES and CDW have now
eliminated all single points of failure in the network. �We are
still growing, despite the Category Five business disruption,� says
Plaisance, �and the CDW team is like an extension of my department.
I know I can go to them with anything, and they�ll respond quickly
with the information we need to make a decision. CDW has a very
high level of expertise in every facet of IT, which is invaluable
to us when deciding what works best for us as a company.� LAFCU:
Protecting data for tomorrow can also improve operations today The
management team at LAFCU (Lansing Automakers Federal Credit Union),
a community credit union with six branches serving 55,000 members
in Lansing, Michigan, instituted a business continuity plan that
includes management policies, emergency procedures and technology
solutions. To provide the technology support, IT Director Brian
Wixson called on CDW�s storage specialist team to help design and
implement a new storage area network (SAN) based on a LeftHand
iSCSI SAN networked storage module and three servers. Later this
year, the new SAN will replicate data to an offsite disaster
recovery facility using a VMware Virtual Infrastructure solution.
As well as supporting LAFCU�s business continuity strategy, Wixson
says the new SAN and virtualization solution will enable server
consolidation and provide for easier physical management of the
credit union�s network assets. �We�re not very concerned with
hurricanes or earthquakes in Michigan � but there are other equally
serious, less obvious threats that could affect any business,
anywhere,� Wixson said. �Our customers trust us to protect their
financial assets, and that means protecting our data and IT assets
with a sound continuity plan. CDW�s knowledge of the vendors and
options to do that is invaluable.� Berenfeld, Spritzer, Shechter
& Sheer gets a new network and power to survive Berenfeld,
Spritzer, Shechter & Sheer (�Berenfeld Spritzer�), one of South
Florida�s largest, most progressive certified public accounting and
business advisory firms, was among the area�s more fortunate
businesses in 2005, when more than five hurricanes and major
tropical storms buffeted the region. Berenfeld Spritzer�s offices
were undamaged, but the firm still lost 14 days of business
operations and revenue. Network Operations Manager Benjamin Thaw
seized on the firm�s planned move to new headquarters as a chance
to upgrade the firm�s entire network infrastructure and include new
provisions for continuity of operations when disruptions occur. For
a comprehensive understanding of solution alternatives, Thaw worked
with his CDW account manager and CDW�s technology specialty teams
in wireless, WAN/LAN, security, power and storage technologies.
They started with the Wide Area Network (WAN), building an MPLS
Cloud running over dual, 3 Megabit T1 lines with redundant
connections to Bell South. They beefed up the firm�s primary
storage with a new SAN, added a company-wide document management
system and a second SAN, programmed to perform replication across
the WAN. They added 30 kilowatts of backup power from an American
Power Conversion (APC) Symmetra PX, and future plans include
expansion of the backup to 40 kilowatts, with generator backup and
distributed server capacity. �CDW�s team was a huge ally for us
throughout the planning and installation,� Thaw says. �They
provided immediate response and expedited shipments so that we
could count on the delivery dates they set. They arranged for
vendor representatives to be on hand during critical phases so that
all of the pieces flowed.� �Despite the increased focus, business
continuity remains a multi-faceted challenge. For example, the 2007
CDW Telework Report indicates that just 33 percent of commercial
employees could work remotely in the event of a natural or manmade
disaster,� said CDW�s Ghanbarzadeh. �What matters most is the
safety and security of people, but protecting data and the IT
infrastructure means that the business can survive and put people
back to work sooner.� To learn more about planning for business
continuity, go to http://events.techtarget.com/cdw_dr/. About CDW
CDW�, ranked No. 343 on the FORTUNE 500, is a leading provider of
technology solutions for business, government and education. CDW is
a principal source of technology products and services including
top name brands such as APC, Acer, Adobe, Apple, Cisco, Fujitsu,
HP, IBM, Lenovo, Microsoft, Panasonic, Quantum, Samsung, Sony,
Symantec and ViewSonic. CDW's direct model offers customers
one-on-one relationships with knowledgeable account managers and
access to more than 760 on-staff engineers and advanced technology
specialists who customize solutions for customers� complex
technology needs. CDW also provides same-day product shipping and
post-sales technical support. CDW was founded in 1984 and employs
approximately 5,480 coworkers. In 2006, the company generated sales
of $6.8 billion. For more information, visit CDW.com.
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