CDC Software Corporation (NASDAQ: CDCS), a hybrid enterprise
applications provider of on-premise and cloud deployments, today
announced the signing of a reciprocal original equipment
manufacturer (OEM) agreement with Servicepower Business Solutions
Ltd., an outsourced service and field management solutions
provider, under which both companies will sell certain of each
other’s solutions.
This OEM partnership is expected to add field management
functionality to the CDC eCommerce product offering, a cloud-based
eCommerce platform for retailers and brand manufacturers previously
known as Truition prior to CDC Software acquiring the company. As
part of the agreement, Servicepower is expected to sell CDC
Software’s marketing automation and lead generation solution, to
their customers for use in recruiting new suppliers or upselling
services and products.
CDC eCommerce plans to offer Servicepower’s SaaS claims and
dispatch solution and an on-premise scheduling product that can
help customers manage their service lifecycle from offering an
appointment, assigning resources, dispatching work, tracking
resources, and processing claims.
“We believe this partnership will help our CDC eCommerce
customers improve the efficiency of their services operation,” said
Bruce Cameron, president of CDC Software. “Servicepower is an ideal
fit for our customer-facing eCommerce solution and can help our
customers, who are some of the leading consumer retailers and
sports brands in the world, deliver even higher levels of customer
satisfaction.”
“We believe that CDC Software’s marketing automation solution
can help Servicepower customers improve their recruitment efforts
of service suppliers and contractors, as well as generating more
leads for service customers,” said Mark Duffin, CEO of
Servicepower. “We are also excited with the prospect of our
solution being sold to some of the leading global consumer and
sports brands who use the CDC eCommerce platform for their online
retail business.”
CDC Software offers a marketing automation and lead management
solution that enables marketers to conduct even the most complex,
multi-channel marketing campaigns. Using this solution, marketing
professionals can profile customers and prospects, target each with
a highly personalized and relevant message, deliver the message at
the right time via the right channel, and ensure consistent and
effective follow-up. It can help marketers achieve higher response
rates and better lead quality with precisely targeted campaigns
based on data captured at every point of interaction. The solution
can also help increase lead quality and retention rates with fewer
resources, improving return-on-investment (ROI).
Servicepower offers a complete set of solutions that support the
end-to-end service delivery process. The company works with
companies to control and schedule the work of their own service
engineers and also manage the work of independent service
contractors on their behalf.
About Servicepower
Servicepower, publicly traded on the London Stock Exchange
(AIM:SVR), provides a suite of products and services that enable
companies to maximize the effectiveness of their field service
personnel ensuring the optimal balance between cost of operations
and customer satisfaction.
Servicepower’s technology allows clients to locate, schedule,
and route field service engineers in real time while ensuring they
have the correct mix of skills. Where a Company has no in-house
field service personnel ServicePower is able to offer a fully
outsourced, white-labeled, network of independent field service
engineers across multiple industries and trades. Servicepower also
provides warranty chain management, call centre services and
business intelligence for manufacturers, retailers and TPAs.
Customers include blue-chip companies such as GE, Marsh and Siemens
and its solutions are offered throughout the U.S., Canada, the UK,
Europe and Asia.
About CDC Software
CDC Software (NASDAQ: CDCS), The Customer-Driven Company™, is a
hybrid enterprise applications provider of on-premise and cloud
deployments. Leveraging a service-oriented architecture (SOA), CDC
Software offers multiple delivery options for their solutions
including on-premise, hosted, cloud-based Software as a Service
(SaaS) or blended-hybrid deployment offerings. CDC Software’s
solutions include enterprise resource planning (ERP), manufacturing
operations management, enterprise manufacturing intelligence,
supply chain management (demand management, order management and
warehouse and transportation management), e-Commerce, human capital
management, customer relationship management (CRM), complaint
management and aged care solutions.
CDC Software’s recent acquisitions are part of its “acquire,
integrate, innovate and grow” strategy. Fueling the success of this
strategy is the company’s global scalable business and
technology infrastructure featuring multiple complementary
applications and services, domain expertise in vertical markets,
cost effective product engineering centers in India and China, a
highly collaborative and fast product development process utilizing
Agile methodologies, and a worldwide network of direct sales and
channel operations. This strategy has helped CDC Software deliver
innovative and industry-specific solutions to more than 6,000
customers worldwide within the manufacturing, distribution,
transportation, retail, government, real estate, financial
services, health care, and not-for-profit industries. For more
information, please visit www.cdcsoftware.com.
About CDC Corporation
The CDC family of companies includes CDC Software (NASDAQ: CDCS)
focused on enterprise software applications and services, CDC
Global Services focused on IT consulting services, and outsourced
R&D and application development, CDC Games focused on online
games, and China.com, Inc. (HKGEM:8006) focused on portals for the
greater China markets. For more information about CDC Corporation
(NASDAQ: CHINA), please visit www.cdccorporation.net.
Cautionary Note Regarding Forward-Looking Statements
This press release includes "forward-looking statements" within
the meaning of the United States Private Securities Litigation
Reform Act of 1995. These forward-looking statements include
statements regarding our and Servicepower’s expectations regarding
the OEM relationship, including the obligations and expectations of
each party under it and the potential benefits of this relationship
to each party and their respective customers, our expectations
regarding additional functionality for each of CDC Software’s and
Servicepower’s product offerings, the intentions and beliefs of
both parties relating to market expansion and penetration, our
beliefs relating to the sale of Servicepower solutions to the CDC
Truition and other CDC Software customer base, our expectations and
those of Servicepower with respect to market and customer needs,
demands and preferences, our beliefs regarding present and future
product support and development, our expectations regarding the
effects and benefits of this OEM relationship, our beliefs
regarding the continuation of our relationship with Servicepower
and our continuing ability to offer these products, our ability to
leverage vertical industry specialization to gain competitive
advantages, and other statements that are not historical fact, the
achievement of which involve risks, uncertainties and assumptions.
If any such risks or uncertainties materialize or if any of the
assumptions proves incorrect, our results could differ materially
from the results expressed or implied by the forward-looking
statements we make. These statements are based on management's
current expectations and are subject to risks and uncertainties and
changes in circumstances. There are important factors that could
cause actual results to differ materially from those anticipated in
the forward looking statements, including the following: (a) the
ability to realize strategic objectives by taking advantage of
market opportunities; (b) the ability to make changes in business
strategy, development plans and product offerings to respond to the
needs of current, new and potential customers, in the process
manufacturing industries; (c) the ability to address technological
changes and developments including the development and enhancement
of products; (d) the ability for Pilgrim to continually offer and
support new compliance solutions; and (e) the fulfillment of
contractual obligations by our partners. Further information on
risks or other factors that could cause results to differ is
detailed in our filings or submissions with the United States
Securities and Exchange Commission, and those of our ultimate
parent company, CDC Corporation, located at www.sec.gov. All
forward-looking statements included in this press release are based
upon information available to management as of the date of the
press release, and you are cautioned not to place undue reliance on
any forward looking statements which speak only as of the date of
this press release. The company assumes no obligation to update or
alter the forward looking statements whether as a result of new
information, future events or otherwise. Historical results are not
indicative of future performance.
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