Benefitfocus, Inc. (NASDAQ: BNFT), an industry-leading
benefits technology platform that simplifies benefits
administration for employers, health plans and brokers, has
announced the addition of four respected industry leaders to its
management team. Suzanne Leary has been named Chief Customer
Officer; Craig Maloney, Chief Commercial Officer; Tina Provancal,
Chief Strategy Officer; and Tim Sand, Senior Vice President,
Customer Operations.
These additions illustrate Benefitfocus’
commitment to assembling a management team that applies expert
understanding of health plan and employer market needs to help
drive the company’s product enhancements and future roadmap,
elevate customer experiences through service excellence, and
accelerate sales and marketing opportunities.
“I’m thrilled to have Sue, Craig, Tina and Tim
join the Benefitfocus management team. Each brings the experience
and vision needed to help our customers succeed. With the addition
of these experienced leaders, I believe that we have substantially
enhanced the team to deliver on our growth strategy, which puts our
customers’ voices front and center. I look forward to sharing more
about these appointments during our earnings call today,” said Matt
Levin, president and CEO of Benefitfocus.
Leary assumes leadership of Benefitfocus’
customer success organization, serving as Chief Customer Officer.
Her team is the focal point for serving the needs of employers,
health plans and brokers that rely on Benefitfocus’ solutions.
Leary has more than 25 years of demonstrated experience in global
operations in the health care and insurance industries, on-demand
service, vendor contracts, health insurance, operations management,
customer service, and customer service management. Leary has served
as senior vice president, global operations at Teladoc Health,
Inc., a multinational telemedicine and virtual health care company,
since July 2017. Prior to its merger with Teladoc Health, she held
several positions, most recently senior vice president, North
American operations, at Best Doctors, Inc., a leading expert
medical consultation company, from February 2013 to July 2017.
Earlier in her career, she held director-level and leadership roles
through an 18-year career with Blue Cross Blue Shield of
Massachusetts.
Maloney joins Benefitfocus as Chief Commercial
Officer. He will lead go-to-market functions comprising sales,
marketing and the Benefit Catalog voluntary benefits offering.
Maloney brings significant carrier and brokerage experience to
Benefitfocus which will help drive growth through these strategic
channels and partnerships. Maloney has served as chief executive
officer of Maestro Health, Inc., a tech-enabled third-party
administrator for employee health and benefits, since September
2019. From June 2016 to September 2019, he was president of
enrollment solutions and voluntary benefits at Aon plc, a leader in
health, retirement and human capital consulting and outsourcing
services. From May 2013 to June 2016, he was president and chief
operating officer of Univers Workplace Solutions Inc., an industry
leading voluntary benefit and enrollment firm acquired by Aon in
2016. From January 1999 to January 2013, he held several
executive-level sales and leadership roles in both health care
exchange and mid-market employer business with Hewitt Associates,
Inc. and Aon.
As Chief Strategy Officer, Provancal will lead
Benefitfocus’ product management organization and have
responsibility for aligning product, customer and company
strategy. She brings over 25 years of deep benefits
administration expertise and has held key leadership positions in
product development, customer service, business transformation,
change management, and marketplace development, with specific
expertise with health plans. Since June 2018, Provancal served as
senior vice president, transformation and change at Accolade, Inc.,
a personalized health care advocacy platform. At Accolade, she was
responsible for launching all new customer implementations,
delivering new solutions across existing customers, and
operationalizing new products and services. From September 2008 to
June 2018, she held several positions, most recently vice
president, exchange solutions, at Aon, where she was responsible
for product development and benefits enrollment user design.
Earlier in her career, Provancal held several leadership roles at
Fidelity Investments Inc., a multinational financial services
company, where she spent over 10 years in benefits outsourcing,
product management, and leading customer focused strategic
initiatives.
Sand, as Senior Vice President, Customer
Operations, will help ensure smooth and successful activation of
new customers, open enrollment and delivery of our administrative
solutions that produce efficiencies for Benefitfocus customers.
Sand brings more than 25 years of experience in successful
implementations, as well as open enrollment and benefits
management. From February 2016 to July 2021, he held several
positions, most recently chief operating officer, at
ConnectYourCare, LLC, a leading administrator of health care
accounts. At ConnectYourCare, he was responsible for all company
operations, including client services, account management,
implementation, claim and COBRA administration and contact center.
From February 2014 to January 2016, Sand was health and welfare
operations leader at Willis Towers Watson plc, a multinational risk
management, insurance brokerage and advisory company. Earlier in
his career, he held several leadership roles focused on health
operations, shared services, core benefits administration,
outsourcing and health care exchange administration with Hewitt
Associates and Aon.
Leary, Maloney and Provancal will each begin
their employment in August. Sand’s employment with Benefitfocus
began in July.
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About Benefitfocus Benefitfocus (NASDAQ:
BNFT) unifies the entire benefits industry through innovative
technology solutions that bring efficiency, cost savings and
simplicity to employee benefits administration. Our powerful
cloud-based software, data-driven insights and
thoughtfully designed services help employers, insurance
brokers, health plans and suppliers address the complexity of
benefits enrollment and engagement, while bringing easier access to
health, wealth and lifestyle products through a world-class
benefits experience. Our mission is simple: to improve lives
with benefits. Learn more
at www.benefitfocus.com, LinkedIn and Twitter.
DISCLAIMER REGARDING FORWARD LOOKING
STATEMENTS Except for historical information, all of the
statements, expectations, and assumptions contained in this press
release are forward-looking statements. Actual results might differ
materially from those explicit or implicit in the forward-looking
statements. Important factors that could cause actual results to
differ materially include: our ability to maintain our culture and
recruit, integrate and retain qualified personnel; our ability to
compete effectively and implement our growth strategy; the need to
innovate and provide useful products and services; the immature and
volatile nature of the market for our products and services; risks
related to changing healthcare and other applicable regulations;
privacy; security and other risks associated with our business;
management of growth; volatility and uncertainty in the global
economy and financial markets in light of the evolving COVID-19
pandemic; and the other risk factors set forth from time to time in
our SEC filings, copies of which are available free of charge
within the Investor Relations section of the Benefitfocus website
at http://investor.benefitfocus.com/sec-filings or upon request
from our Investor Relations Department. Benefitfocus assumes no
obligation and does not intend to update these forward-looking
statements, except as required by law.
Benefitfocus,
Inc.843-981-8898pr@benefitfocus.com
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