CHARLESTON, S.C., Aug. 19, 2020 /PRNewswire/ -- Benefitfocus,
Inc. (NASDAQ: BNFT), a technology platform provider enabling
rapid innovation for employers, health plans and
consumers, today announced the release of several platform
enhancements that continue to advance the market-leading features
of its enrollment solutions. These enhancements are designed to
enable employers and individuals to have greater confidence in the
benefits selections they make, improve communications during that
process, and to meet their changing needs during the time of
COVID-19.
![Benefitfocus logo (PRNewsFoto/Benefitfocus, Inc.) (PRNewsfoto/Benefitfocus, Inc.) Benefitfocus logo (PRNewsFoto/Benefitfocus, Inc.) (PRNewsfoto/Benefitfocus, Inc.)](https://mma.prnewswire.com/media/339766/Benefitfocus_Logo.jpg)
"Benefitfocus associates have continued their efforts, even
while working from home during this pandemic, to ensure our
solutions bring new innovation with the high quality our customers
expect," said Benefitfocus CTO Jim
Restivo. "These enhanced capabilities support our mission of
improving lives with benefits by delivering a more streamlined
enrollment experience. This is especially important because of the
unique working and living environments our customers may face due
to COVID-19."
Enhancements Across the Ecosystem
These enhancements
are some of the latest examples of Benefitfocus' ongoing mission to
provide a best-in-class experience for all users of its platform.
All of these improved functions are provided at no additional cost
to Benefitfocus customers.
Consumers
- Improved benefit election experience: The
experience of shopping at any time for benefits and using the
self-payment option is designed to be easier to navigate,
having been moved up in the consumer workflow during initial and
open enrollment. Consumers are making purchases throughout the
year, so the all-new streamlined payment experience enables
consumers to purchase products through the self-pay option anytime,
which allows consumers to pay for benefit products outside of
payroll deduction.
- Improved mobile app functionality:
Employers can now present plan documents, videos and other valuable
resources within the app to help an employee understand more about
a specific available product and the value it provides. This
feature enhances the channels of communication available to
employers around the virtues of their benefits offerings.
Benefits Administrators
- Increased Transparency: Case Manager gives HR
Administrators the ability to view all support cases and
interactions related to a single individual. Administrators gain
insight into phone calls, emails and even chat conversations that
have transpired between Benefitfocus and the employee, allowing for
full transparency into all interactions related to a single
employee.
- Expanded Data-Driven Messaging: The Smart Moment
Template Library, available within the Community Resource
Center, is a collection of pre-built, formatted and stylized
communications assets. HR administrators can use these templates to
quickly and easily communicate regarding available benefits to
employees. The library will be refreshed with new content
throughout the year.
- Improved Usability of Employee Communication Tools: The
Smart Moment Console, available to all HR administrators,
has received several enhancements, including:
-
- Deep links: HR administrators can use the deep link
feature for SMS/text and emails to specify precisely where in the
system a consumer needs to take a requested action.
- URL shortening: Links included in text messages
will be automatically shortened to increase the number of
characters available in text messages sent through the Smart Moment
Console.
The Community Resource Center
Benefitfocus' investment
in optimizing its solutions is enabled by the world's largest
benefits community. Health plans, brokers, and employers all
participate in an interactive online community generating new
solution ideas that inform each of the Benefitfocus
releases.
Connect with Benefitfocus
To learn more about the
Benefitfocus platform, click here.
Like Benefitfocus on
Facebook: https://www.facebook.com/Benefitfocus
Follow @benefitfocus on Twitter
Follow Benefitfocus on LinkedIn
Follow Benefitfocus on Instagram
About Benefitfocus
Benefitfocus (NASDAQ: BNFT) unifies
the entire U.S. benefits industry on a single technology platform
to protect consumers for life. Our powerful cloud-based software,
data-driven insights and thoughtfully-designed services enable
employers, insurance brokers, health plans and
suppliers to simplify the complexity of benefits
administration and deliver health, wealth, property and lifestyle
products through a world-class benefits experience. Learn more
at www.benefitfocus.com, LinkedIn and Twitter.
Except for historical information, all of the statements,
expectations, and assumptions contained in this press release are
forward-looking statements. Actual results or performance might
differ materially from those explicit or implicit in the
forward-looking statements. Important factors that could cause
actual results to differ materially include: the
need to innovate and provide useful products and services; risks
related to changing healthcare and other applicable regulations;
the immature and volatile nature of the market for our products and
services; our ability to compete effectively; our ability to
maintain our culture and recruit and retain qualified
personnel; privacy; security and other
risks associated with our business; management of growth; and the
other risk factors set forth from time to time in our SEC filings,
copies of which are available free of charge within the Investor
Relations section of the Benefitfocus website
at http://investor.benefitfocus.com/sec-filings or
upon request from our investor relations department. Benefitfocus
assumes no obligation and does not intend to update these
forward-looking statements, except as required by
law.
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SOURCE Benefitfocus, Inc.