Today, Arrival has announced a Service Network Program that will
use the company’s digital Service Platform to train and certify any
technician to service its vehicles. The Service Platform uses the
data from Arrival’s vehicles and proprietary algorithms to enable
existing service providers to repair and maintain its electric Vans
and Buses. This will utilize existing networks of technicians and
workshops, ensuring scalable coverage while helping maintenance and
repair companies transition to electric vehicles.
Arrival has established four initial partners in
the U.S.: Amerit Fleet Solutions, Bridgestone Retail Operations,
NAPA AUTO PARTS, and Valvoline. The four initial partners in the EU
are ARC Europe Group, Kwik Fit, Rivus Fleet Solutions and ZF.
Together these partners will help form the Arrival
Service Network, with more than 21,000 workshops and 60,000 mobile
service units across the two markets ensuring exceptional service
to Arrival customers.
Powered by Arrival’s Service Platform, partners
will have access to repair and maintenance documentation, in person
and online training, predictive and automated diagnostics, and the
distribution of spare parts.
“We’re aiming to fundamentally change the way that
maintenance, service and repair is performed using in-house
software to create a next generation experience for our customers,”
said Serge Sulgin, CEO of Arrival Solutions. “The Arrival Service
Platform will provide a marketplace to connect EV users with
skilled and certified service providers, giving them an end-to-end
solution for the newest and most advanced products in their fleet
and allowing us to scale our service network quickly and on-demand
to meet our customers wherever they are. It will also give our
partners the opportunity to upskill their workforce for the future
of mobility.”
How it worksThe Service Platform
starts at the vehicle level, where on board sensors and embedded
software constantly analyze the state of the vehicle and its
components. This vehicle specific information is maintained in the
cloud, creating a real-time picture of the vehicle that allows
Arrival to remotely determine which component needs service, rather
than requiring technicians to manually diagnose an issue in the
field. This remote capability is augmented by predictive models
that aim to identify issues before they even occur.
The Platform then takes into account all the
operations that are required to repair a vehicle based on the data
received and builds an optimized work package determined by the
criticality of the issue, the parts needed, the skill levels of the
technician required and any additional supporting material needed.
Customers will either be presented with scheduling options or an
automatic selection based on their predefined criteria, and the
Platform will orchestrate the coming together of resources to
perform the repair.
If the technician encounters an unexpected issue,
Arrival Service Engineers located strategically across markets
remain on standby to provide remote support via chat and live
sessions using smart glasses, or in-person if needed. To ensure
customer satisfaction, the Platform carefully manages the people by
delivering training, certification, and technical support directly
to the technicians and helping them stay up to date. Automatic
warranty authorization and easy job documentation further support
the technician through the entire process and minimise any
paperwork required.
This new approach to servicing vehicles will ensure
consistent, convenient access for customers through established and
respected operators. Arrival will continue to add partners to the
Network as production ramps up.
US Service Partner Quotes:
“Arrival is an electric vehicle leader, and we’re
looking forward to supporting their customers by offering service
and support programs across the US,” said Amerit’s CEO Dan
Williams. “With over 1500 trained and certified technicians across
the country, and our customized approach to service programs,
Amerit is ideally suited to rapidly scale maintenance and repair
services to Arrival customers.”
“With more than 2,200 retail stores nationwide, the
service network of Bridgestone Retail Operations is extensive,”
said Marko Ibrahim, president, Bridgestone Retail Operations. “We
are proud to partner with Arrival to offer their customers complete
tire and automotive service as we expand and evolve our offering to
include next-generation electric vehicles.”
“We are thrilled for NAPA to kick off our
partnership with Arrival in the U.S. and participate in this
innovative approach to aftermarket service and repairs,” said Paul
Donahue, Chairman and CEO of Genuine Parts Company. “Our
partnership is an excellent example of the many exciting
opportunities presented by emerging automotive technologies such as
electric vehicles. Through our U.S. network of more than 17,000
NAPA AutoCare Centers, and thousands more globally, we are
well-positioned to provide Arrival’s customers with effective
service solutions.”
“Valvoline’s quick, easy, trusted approach to
vehicle maintenance is the perfect complement to Arrival’s mission
to create a ‘radical impact’ in cities across the nation,” said
Heidi Matheys, Chief Marketing & Transformation Officer of
Valvoline. “Our nearly 1,500 service centers across the U.S. offer
exceptional service that will quickly and efficiently meet the
needs of Arrival’s clients. We are thrilled to see the
Valvoline-Arrival partnership come to fruition.”
EU Service Partner Quotes:
“ARC Europe is developing a pan-European electric
service network to prepare a smooth transition towards electric
mobility and to power up user electric journey experience,” said
Suneil Walia, International Business Manager for ARC. “Leveraging
on our expertise in the electric field, we are currently in
advanced discussions with Arrival to put in place a tailored
mobility partnership to assist their customers and grant them peace
of mind.”
“Kwik Fit is delighted to be working with Arrival
in the capacity of garage network support in both the UK and
Netherlands,” said Dan Joyce, UK Fleet Director, Kwik Fit LTD. “It
is our purpose to keep our customers safe on the road and provide
peace of mind motoring. The strategic partnership with Arrival
underlines our desire to provide innovative solutions to a broader
base of customers, namely within the electric vehicle space. We
have invested heavily in technician development and network
capability in recent years, we are excited to see how the
partnership can support this area further.”
Thomas Maerz, Chief Development Officer of Rivus
Fleet Solutions commented: “We are excited to be a preferred
partner for Arrival. We believe Arrival will be a strong player in
the LCV space, with a compelling and unique offering. Our customers
are eager to hear about new vehicles that are available and
suitable. The customers we fleet manage, some of the largest
critical fleets in the UK, are moving to EVs at a rapid pace,
therefore we are already the market and thought leaders in electric
vehicles. We are excited to be a preferred partner for Arrival. We
believe Arrival will be a strong player in the LCV space, with a
compelling and unique offering. Our customers are eager to hear
about new vehicles that are available and suitable. The customers
we fleet manage, some of the largest critical fleets in the UK, are
moving to EVs at a rapid pace, therefore we are already the market
and thought leaders in electric vehicles. We are excited to be
asked to support Arrival as they launch their new zero emissions
products.”
ZF Friedrichshafen AG’s leading aftermarket and
fleet solutions portfolio is built on its strong brands; Lemförder,
Sachs, TRW and WABCO. A broad product and service offering,
advanced connectivity solutions for digital mobility management and
a global service network, support and enhance the performance and
efficiency of all vehicle types throughout their life cycle. The
company’s aftermarket organization is both an architect and
pacesetter for the Next Generation Aftermarket and the preferred
partner for fleet and aftermarket customers worldwide.
About ArrivalArrival was founded
in 2015 with a mission to make air clean by replacing all vehicles
with affordable electric solutions - produced by local
Microfactories. Six years and over 2,000 people later, we are
driving the transition to EVs globally by creating products that
are zero-emission, more desirable, more sustainable and more
equitable than ever before. Our in-house technologies enable our
radical new method of design and production using rapidly-scalable,
local Microfactories around the world. This method facilitates
cities and governments in achieving their sustainability goals
whilst also supercharging their communities. We are a technology
company, a product company, a supply chain company, an automotive
company, a mobility company, a fintech company and a service
company - all rolled into one with a shared goal of true
sustainability. This vertically integrated business model is how we
can have the radical impact our world needs today. Arrival (NASDAQ:
ARVL) is a joint stock company governed by Luxembourg law.
About Amerit Fleet Solutions
Amerit’s trusted and respected team of fleet maintenance
professionals leverages a nationwide infrastructure paired with
electric and alternative fuel expertise, to provide custom-built
maintenance programs to fleets across the country. Our team of
highly skilled technicians and managers provide maintenance and
repair programs to over 165,000 vehicles to improve clients’ fleet
uptime, safety, and reliability. Amerit’s comprehensive and
innovative service solutions, paired with a customized approach
driven by core values of partnership and integrity, deliver
peace-of-mind to customers while keeping their assets on the road,
anywhere across the country. For more information, please visit
ameritfleetsolutions.com.
About Bridgestone Retail Operations,
LLC: Bridgestone Retail Operations, LLC (BSRO) is
headquartered in Nashville, Tennessee, and operates more than 2,200
tire and vehicle service centers across the United States –
including Firestone Complete Auto Care, Tires Plus, Hibdon Tires
Plus and Wheel Works store locations. Credit First National
Association and Firestone Complete Fleet Care operations also are
part of BSRO. BSRO is a subsidiary of Bridgestone Americas,
Inc.
About Genuine Parts Company and NAPA AUTO
PARTS Genuine Parts Company (NYSE: GPC) is the sole member
of NAPA, an organization founded in 1925 to meet the growing need
for an auto parts distribution system. Today, there are nearly
6,000 NAPA AUTO PARTS stores in the U.S. supported by a nationwide
network of distribution centers and more than 560,000 available
parts, accessories and supplies. The NAPA network extends to more
than 17,000 NAPA AutoCare and AutoCare Collision Centers across the
U.S. With a reputation for quality parts, rapid availability and
knowledgeable people, NAPA AUTO PARTS serves automotive service
professionals, do-it-yourselfers and everyday drivers with quality
parts, accessories and supplies to keep cars, trucks and equipment
performing safely and efficiently.
About Valvoline™Valvoline Inc.
(NYSE: VVV) is a global leader in vehicle care powering the future
of mobility through innovative services and products for vehicles
with electric, hybrid and internal combustion powertrains.
Established in 1866, the Company introduced the world’s first
branded motor oil and developed strong brand recognition and
customer satisfaction ratings over the years across multiple
service and product channels. The Company operates and franchises
approximately 1,600 service center locations and is the No. 2 and
No. 3 largest chain in the U.S. and Canada, respectively, by number
of stores. With sales in more than 140 countries and territories,
Valvoline’s solutions are available for every engine and
drivetrain, including high-mileage and heavy-duty vehicles, and are
offered at more than 80,000 locations worldwide. Creating the next
generation of advanced automotive solutions, Valvoline has
established itself as the world’s No. 1 supplier of battery fluids
to electric vehicle manufacturers, offering tailored products to
help extend vehicle range and efficiency. To learn more, or to find
a Valvoline service center near you, visit valvoline.com.
About ARC Europe Group ARC Europe
Group is the largest supplier of B2B roadside assistance services
in Europe with an outstanding network in more than 40 European
countries. The Group represents its own subsidiaries in France,
Poland, Russia and Greece, and its shareholders, which are the
major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC,
RACE, TCB & TCS. The Group entered new fields of activities,
with the ambition to sustain the electrical shift, delivering
mobility solutions and connected services enlarging its
geographical scope.
About Kwik Fit Kwik Fit is the
UK’s largest fast fit network, operating 700 centres across the UK
including Northern Ireland; in addition to the UK presence, Kwik
Fit operates over 180 locations in the Netherlands. In 2021 Kwik
Fit celebrated it’s 50th year in business, a period that has seen
Kwik Fit mature from a single location in Edinburgh to the market
leading solution for fast fit automotive repair.
About Rivus Rivus provides award
winning fleet management through the full life cycle of vehicles.
Utilising their approved national network of garages, incorporating
their own workshops and mobile technicians, Rivus ensures that
fleets are kept safe and compliant, while delivering cost-effective
vehicle availability. Rivus has made huge investments into their
garage network, to safely service and maintain electric vehicles,
and developing their Electric Vehicles as a Service (EVaaS)
proposition. EVaaS is Rivus’ single service provision for
everything EV. EVaaS exists to help customers navigate the
transition to EV.
About ZF Friedrichshafen AG ZF is
a global technology company supplying systems for passenger cars,
commercial vehicles and industrial technology, enabling the next
generation of mobility. ZF allows vehicles to see, think and act.
In the four technology domains of Vehicle Motion Control,
Integrated Safety, Automated Driving, and Electric Mobility, ZF
offers comprehensive product and software solutions for established
vehicle manufacturers and newly emerging transport and mobility
service providers. ZF electrifies a wide range of vehicle types.
With its products, the company contributes to reducing emissions,
protecting the climate and enhancing safe mobility. In fiscal year
2020 ZF reported sales of €32.6 billion. The company employs more
than 150,000 associates at approximately 270 locations in 42
countries.
Forward-looking statementsThis
press release contains certain forward-looking statements within
the meaning of the federal securities laws, including statements
regarding the products offered by Arrival and the markets in which
it operates and Arrival’s projected future results. These
forward-looking statements generally are identified by the words
“believe,” “project,” “expect,” “anticipate,” “estimate,” “intend,”
“strategy,” “future,” “opportunity,” “plan,” “may,” “should,”
“will,” “would,” “will be,” “will continue,” “will likely result,”
and similar expressions. Such statements are made pursuant to the
safe harbor provisions of the Private Securities Litigation Reform
Act of 1995 and are based on management’s belief or interpretation
of information currently available. Forward-looking statements are
predictions, projections and other statements about future events
that are based on current expectations and assumptions and, as a
result, are subject to risks and uncertainties. Many factors could
cause actual future events to differ materially from the
forward-looking statements in this document, including, but not
limited to: (i) the impact of COVID-19 on Arrival’s business; (ii)
the risk of downturns and the possibility of rapid change in the
highly competitive industry in which Arrival operates, (iii) the
risk that Arrival and its current and future collaborators are
unable to successfully develop and commercialize Arrival’s products
or services, or experience significant delays in doing so, (iv) the
risk that Arrival may never achieve or sustain profitability; (v)
the risk that Arrival experiences difficulties in managing its
growth and expanding operations, (vi) the risk that third-parties
suppliers and manufacturers are not able to fully and timely meet
their obligations; (vii) the risk that the utilization of
Microfactories will not provide the expected benefits due to, among
other things, the inability to locate appropriate buildings to use
as Microfactories, Microfactories needing a larger than anticipated
factory footprint, and the inability of Arrival to deploy
Microfactories in the anticipated time frame; (viii) the risk that
the orders that have been placed for vehicles, including the order
from UPS, are cancelled or modified; (ix) the risk of product
liability or regulatory lawsuits or proceedings relating to
Arrival’s products and services; and (x) the risk that Arrival will
need to raise additional capital to execute its business plan,
which may not be available on acceptable terms or at all; and (xi)
the risk that Arrival is unable to secure or protect its
intellectual property. The foregoing list of factors is not
exhaustive. You should carefully consider the foregoing factors and
the other risks and uncertainties described in the “Risk Factors”
section of Arrival’s annual report on Form 20-F filed with the U.S.
Securities and Exchange Commission (the “SEC”) on April 30, 2021
and other documents filed by Arrival with the SEC from time to
time. Readers are cautioned not to put undue reliance on
forward-looking statements, and Arrival assumes no obligation and
does not intend to update or revise these forward-looking
statements, whether as a result of new information, future events,
or otherwise. Arrival does not give any assurance that Arrival will
achieve its expectations.
Media
ContactsPresspr@arrival.com
Investors ir@arrival.com
A photo accompanying this announcement is available at
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