Stream Expands Services to Mainland China
August 02 2011 - 5:24PM
Business Wire
Stream Global Services, Inc., (NYSE AMEX: SGS), a premium,
global business process outsource (“BPO”) service provider
specializing in customer relationship management services for
Fortune 1000 companies, has announced the opening of the company’s
custom-built facility in Suzhou, China, with Cisco as the site’s
first customer. Stream’s entrance into the mainland Chinese market
responds to growing interest in China by the company’s clients, and
expands the company’s footprint in the Asia Pacific region. With
the launch of its Suzhou operations, Stream now has a presence in
23 countries, spanning North America, the Caribbean and Latin
America, Europe, the Middle East, Africa and Asia. Stream’s Asia
Pacific operations include a substantial presence in the
Philippines, as well as India and China.
“We have listened to our clients, and Stream’s expansion into
China reflects our ongoing commitment to be where our clients want
to grow,” said Kathryn Marinello, Chairman and CEO of Stream.
“Stream is well-positioned to bring our best-in-class, globally
consistent operational methodology to an increasing range of
potential clients, while also ensuring a high level of customer
service. A number of our existing multinational technology clients
have already expressed interest in expanding with Stream into China
in order to provide native Mandarin and Cantonese voice services to
a growing customer base.”
Stream’s China facility is located within the Suzhou Industrial
Park (SIP) in Jiangsu province, in close proximity to Shanghai.
With a population of 6 million, Suzhou has been rated a “Top 5”
business location in China by Fortune Magazine. SIP was established
in 1994 as a unique joint development project between the Chinese
Central Government and the government of Singapore, and quickly
became one of the most successful and competitive economic
development zones in China. With redundant power and
telecommunications sources, SIP hosts more than 3,800
foreign-invested companies, with over 100 multinational R&D,
logistics and regional headquarters, making Suzhou one of the most
established BPO zones in China.
For more information on Stream’s initiatives in China and its
worldwide presence, please visit http://www.stream.com.
About Stream Global Services, Inc.
Stream Global Services is a premium business process outsource
(BPO) service provider specializing in customer relationship
management including sales, customer care and technical support for
Fortune 1000 companies. Stream is the provider of choice to some of
the world’s leading technology, computing, telecommunications,
retail, entertainment/media, as well as healthcare and financial
services companies. Our service programs are delivered through a
set of standardized best practices and sophisticated technologies
by a highly skilled workforce of approximately 32,000 employees
based out of 50 service centers in 23 countries supporting more
than 35 languages. Stream continues to expand its global presence
and service offerings to increase revenue, improve operational
efficiencies and drive brand loyalty for its clients. To learn more
about the company and its complete service offering, please visit
www.stream.com.
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