Stream Unveils Business Analytics Group

Stream Global Services, Inc. (NYSE AMEX: SGS), a leading, global business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 companies, today announced the formation of the Stream Business Analytics Group. Developed specifically to help clients achieve tangible, data-driven business improvements, Stream’s Business Analytics Group gathers, measures and analyzes data associated with key business processes, and recommends specific improvements based on that analysis.

Understanding that customer loyalty directly impacts a client’s revenue, Stream uses descriptive and predictive analysis to measure and improve the overall customer experience – directly impacting the interactions that customers have with clients’ employees as well as their underlying processes. By combining predictive analysis of the customer experience with customer value calculations, Stream helps its clients invest resources where they will yield the greatest return in customer satisfaction and ultimately, revenue.

In addition to analyzing a client’s business processes, Stream’s Business Analytics Group also deploys a team of survey experts to develop, deliver, and interpret impactful customer satisfaction, employee satisfaction and marketing surveys. Utilizing its proprietary survey tool, Integra, the group follows a systematic approach to collecting and analyzing data that spotlights the behaviors, drivers and process elements that impact customer experience and profitability. Once these processes and behaviors have been identified, Stream helps the client modify processes, as necessary, to improve customer experience.

“Many companies today do not have the resources internally to effectively analyze the enormous volumes of data they are capturing from their customer base, or to generate meaningful insights from that data in a timely manner,” said Andres Phippard, Stream’s Vice President of Business Analytics. “Through the development of this dedicated analytics team, Stream provides clients the ability to rapidly identify the most meaningful drivers of customer loyalty, and build internal processes that verifiably improve the overall customer experience, in a way that positively impacts their bottom line.”

Stream’s Business Analytics Group most recently worked with a leading telecommunications provider to conduct a thorough process review and analysis of its broadband and mobile operations and to develop an ongoing process to measure the drivers of customer loyalty. As a result of Stream’s analysis, the client has launched more than 90 process improvement projects across six categories for its broadband business.

For more information on Stream and its complete suite of service offerings, please visit http://www.stream.com.

About Stream Global Services, Inc.

Stream Global Services is a leading business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting more than 35 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com.

Stream Global Services, (AMEX:SGS)
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