Ushur brings AI Agents to regulated industries with the launch of its new Experience Operating System
May 21 2024 - 11:00AM
Ushur, the leader in AI-powered Customer Experience Automation™
(CXA), today announced the general availability of its Experience
Operating System (XOS). Developed on top of a family of
industry-specific large language models, XOS enables business users
to build, test and deploy enterprise-class AI Agents with
composable skills such as SMS, chat, voice conversations, document
understanding, customer insights and human decision assist.
With Generative AI at their core, Ushur’s AI Agents are unique
by virtue of their safe design, secure delivery channels and
industry-specific guardrails. These AI Agents employ
domain-specific LLMs to converse empathetically, triage customer
issues, extract and transform document information, analyze
customer behavior and enable better decision-making based on a
dynamic assist engine as opposed to set business rules.
“Despite the
unprecedented rise of generative AI, enterprises in highly
regulated industries remain woefully underserved by this
transformative technology,” said Henry Peter, CTO and co-founder of
Ushur. “Overladen by legacy systems that require their IT
organizations to stitch together multiple point solutions to eke
out minimal efficiencies, these enterprises have seen hardly any
experience improvements for their customers and their internal
users alike. Ushur's Experience OS has been architected to deliver
enterprise-wide and enterprise-ready AI capabilities in a single
platform that frees up IT resources and empowers business users to
craft, test and securely deploy engagements across all channels of
communication, delivering experiences that today's digital-first
customers have come to expect, especially in life’s critical
situations.”
Ushur reports that over 50% of its customer base is Fortune 500
organizations in healthcare, insurance, financial services and
public sector. The launch of XOS with a particular focus on
security and compliance shows that Ushur is doubling down on its
strategy to cater to use cases that are specific to these highly
regulated industries, including:
- Social determinants of health (SDoH) surveys in healthcare
- Medicaid redetermination in the public sector
- Claim filing, processing and updates in insurance
- E-authorizations, paperless sign-ups and know-your-customer
(KYC) in financial services.
These are just some of the vertical use cases where Ushur’s
enterprise customers are already leveraging the conversational AI
capabilities of its experience automation platform. These customers
include Aflac, Unum, Benefitfocus, Equitable, Irish Life and some
of the largest health plans in the United States serving millions
of their members.
The multiskilled nature of Ushur’s AI Agents makes them agnostic
to the conversation form factor. Customers can start a conversation
via chat, text and voice call and even perform complete tasks by
uploading documents, such as refill prescriptions by simply
uploading a picture of the pill bottle — all thanks to the
enterprise-class security inherent in all of Ushur’s AI Agents. It
is these enterprise-ready conversational AI and intelligent
document processing capabilities that set its AI Agents apart from
other generative AI offerings that have proliferated in the
enterprise software market since the launch of ChatGPT in late
2022.
Ushur will be launching its XOS platform in an online live event
on May 21, 2024. To learn more about XOS and schedule a live
demonstration of Ushur’s AI Agents, visit ushur.com/xos/.
About Ushur
Ushur delivers the world’s first AI-powered Customer Experience
Automation™ (CXA) platform and Experience Operating System,
purpose-built from the ground up to intelligently automate entire
customer journeys end to end. Designed to provide delightful,
hyper-personalized customer experiences through rapid issue
resolution and unified, omnichannel engagement, Ushur is the
first-of-its-kind system of enterprise intelligence. It combines
Conversational Automation and Knowledge Work Automation in a
secure, no-code, cloud-native SaaS platform to digitally transform
every step of the complete enterprise customer experience, from
Micro-Engagements™ to entire customer journeys. Backed by leading
investors including Third Point Ventures, 8VC, Aflac Ventures and
Iron Pillar, Ushur’s Customer Experience Automation solutions are
currently in production at some of the leading healthcare and
insurance companies across the globe, including Irish Life, Aflac,
Unum, Aetna and Cigna.
Media ContactChris Ulbrichushur@firebrand.marketing415 848
9175