Forescout Announces Premium, Gold, and Diamond Support Offerings to Accelerate Customer Results
May 21 2024 - 10:01AM
Business Wire
Forescout Technologies Inc., a global cybersecurity leader,
today announced new tiered support offerings to accelerate customer
results: Premium, Gold, and Diamond. The new offerings combine
quick response, reactive support, and forward-looking, proactive
services to help customers continually improve their use of
Forescout’s platform.
“Our new support offerings ensure that all customers have access
to our technical experts’ depth of knowledge and experience to
realize value from our platform as quickly as possible,” said Ellen
Sundra, Chief Customer Officer, Forescout. “Our certified engineers
and architects are the best in the industry, and we’re making sure
every customer can fully benefit from their product knowledge and
experience with industry best practices.”
Premium Support includes:
- Technical assistance 24 hours a day, 7 days a week, 365 days a
year
- Software upgrade planning and support
- Annual health checks and reports
- Configuration and policy troubleshooting assistance
- Proactive support including reviewing current architecture,
device visibility and control policies, and use case planning
- Access to self-guided e-learning
Gold Support includes:
- All the Premium Support services
- Full upgrade services
- Customer success services
Diamond Support includes:
- All Premium and Gold Support services
- Detailed policy assessments
- Hardware refresh services
- Maturity assessments
- Assessment optimization services
- Architectural workshops and operational runbooks
Premium, Gold, and Diamond Support will replace Forescout’s
previous offerings. Customers with active support policies for
Basic or Advanced Support will continue to receive the respective
level of support services until the conclusion of their current
term. They can also choose to upgrade to a new level of support
before the end of their current term.
About Forescout
The Forescout cybersecurity platform provides complete asset
intelligence and control across IT, OT, and IoT environments. For
more than 20 years, Fortune 100 organizations, government agencies,
and large enterprises have trusted Forescout as their foundation to
manage cyber risk, ensure compliance, and mitigate threats. With
seamless context sharing and workflow orchestration across more
than 100 full-featured security and IT product integrations,
Forescout makes every cybersecurity investment more effective.
Forescout Research Vedere Labs is the industry leader in device
intelligence, curating unique and proprietary threat intelligence
that powers Forescout’s platform.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240521749785/en/
James Kenny RH Strategic for Forescout
forescoutPR@rhstrategic.com
Carmen Harris Forescout carmen.harris@forescout.com