- Saint John Energy (SJE) to become the first integrated
utility in North America to license Kraken
- The deal advances both companies' shared mission to advance
the adoption of low-carbon technologies
- Partnership will see SJE license both customer and
flexibility platforms from Kraken
Kraken, the fastest-growing utility software-as-a-service
provider, announced a multi-year deal with Canadian municipal
utility Saint John Energy (SJE) to license Kraken’s demand
flexibility solution and end-to-end customer service platform.
As Kraken’s first integrated partner in the North American
energy market, SJE will be able to continue its long history of
industry-leading innovation by using Kraken to offer cutting-edge
solutions that deliver customer value while also supporting a
decentralized, decarbonized grid.
SJE will adopt Kraken’s end-to-end utility operating system,
enabling it to create brand new green energy-focused services,
deliver advanced customer care through relentlessly efficient
processes, and flexibly manage its distribution network.
Kraken, which is part of Octopus Energy Group, will onboard all
of SJE’s residential and business customers onto its all-in-one
customer service, billing, optimization, and asset management
platform.
SJE provides some of the most innovative and forward-looking
energy transition solutions across North America today, with more
than 75 percent of Saint John Energy customers heated by
electricity, more than 70 percent of customers renting water
heaters, and more than 20 percent of residents renting heat
pumps.
In 2019, SJE became the world’s first utility to deploy a Tesla
Megapack to store power, cut greenhouse gas (GHG) emissions, and
reduce grid strain. As the utility continues to employ solutions to
reach net zero, Kraken’s end-to-end management platform will be
critical for meeting the future energy needs of Saint John
residents while alleviating emerging grid constraints as new
renewable generation and consumer low-carbon technologies come
online.
Greg Jackson, Founder of Octopus Energy Group, said:
“Around the globe, Kraken partners with some of the most trusted
energy brands to decentralize, decarbonize, and above all,
modernize the grid.
“Saint John Energy’s track record as an innovative early adopter
makes this partnership a natural fit for us as we look to drive the
energy transition worldwide. As our first utility and distribution
partner in North America, we are excited to support Saint John
Energy in bringing more affordable, reliable solutions to its
customers in Canada.”
This deal follows Kraken’s recent pilot partnership to reduce
grid constraints in Connecticut, its successful U.S. launch of
SmartFlex, and a licensing agreement with a Texas-based energy
asset manager, Tenaska.
Kraken currently looks after 54 million utility customers across
the globe, and manages around 155,000 domestic devices—totaling
over 38 GW of contracted power—it stands as one of the largest
residential virtual power plants in the world.
“We’re proud and excited to partner with Kraken, which not only
has a transformative platform but an international reputation for
best-in-class solutions tailored to the energy industry,” said Ryan
Mitchell, President and CEO of Saint John Energy. “Implementing its
solutions will give our customers more information and control over
their energy needs, and will allow Saint John Energy to pursue more
innovative solutions in clean energy and the transition to net
zero.”
SJE offers a first-in-class customer service experience and some
of the lowest electricity rates to more than 36,000 customers.
Already a leader in cutting-edge grid technology adoption, this
partnership with Kraken will advance SJE’s goal to modernize and
decarbonize the grid while providing exceptional customer
service.
To learn more about how Kraken is advancing the global energy
transition, visit kraken.tech.
About Kraken Kraken Technologies offers a best-in-class
end-to-end platform for energy supply and is operating in the UK,
Japan, US, New Zealand, Australia, and most of mainland Europe.
Kraken’s proprietary platform is contracted to serve 54 million
customer accounts across the globe through licensees. Its first
client was Octopus Energy, where Kraken manages 7.7 million retail
customers globally and over 60,000 business customers (the largest
of which is Arsenal FC).
Based on advanced data and machine learning capabilities, Kraken
automates much of the energy supply chain to allow outstanding
service and efficiency as the world transitions to a decentralized,
decarbonized energy system. Kraken manages more than 38 gigawatts
in utility scale assets. These span a wide range of technologies,
from off-shore wind to grid-scale batteries. Kraken is also a
global leader in the rapidly growing field of domestic flexibility.
The platform already handles 162,000 domestic devices, totalling
over a gigawatt of power.
Kraken Technologies is part of Octopus Energy Group and was
developed to enable select third parties to take advantage of the
technologies developed by Octopus Energy. It has already been
licensed by major global players, including Origin Energy, E.ON and
EDF. https://kraken.tech/
About Saint John Energy Saint John Energy, a trusted
energy provider since 1922, delivers high-quality products and
services to more than 36,000 homes and businesses in Saint John,
New Brunswick, Canada. A top-rated utility renowned for innovation,
reliability and top customer service, it is committed to being a
national utility leader in the transition to net zero. It has
embarked on Zero30 – a roadmap to becoming carbon neutral by 2030.
For more information, visit www.sjenergy.com and www.zero30.ca.
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version on businesswire.com: https://www.businesswire.com/news/home/20240510925654/en/
Kraken Technologies: kraken@berlinrosen.com Jessica DeLong,
Manager of Stakeholder Relations, Saint John Energy:
jessica.delong@sjenergy.com, 506.647.0365