Infobip Partners with Bolt to Deliver Secure Ride-sharing
May 08 2024 - 3:00AM
Business Wire
Adding an omnichannel layer to authentication
with RCS Business Messaging
Leading ride-sharing company Bolt prioritizes security and
innovation for drivers and customers. It was exploring Two Factor
Authentication (2FA) delivery options via rich media channels that
could offer a frictionless, branded experience. It chose RCS
Business Messaging, with SMS as a backup channel for a smooth
omnichannel solution through global communications platform
Infobip.
Infobip’s partnership with Google and Mobile Network Operators
(Telefonica, Vodafone, and Deutsche Telekom) in Germany enabled
Bolt to integrate RCS Business Messaging into their channel mix.
Bolt now provides their drivers and customers an engaging
authentication experience, with the benefit of end-to-end
encryption during:
- Onboarding: When a new driver or customer signs up for
Bolt’s services, an one-time password (OTP) can be sent via RCS
Business Messaging to verify their phone number.
- Password reset: If a driver forgets their password, they
can initiate a reset process. An OTP can be securely delivered via
RCS Business Messaging to their phone for verification before
allowing them to choose a new password.
- Registration updates: For actions requiring additional
security, like linking a new payment method, Bolt can send an OTP
through RCS Business Messaging to confirm the user’s identity
before finalizing the change.
André Ludgero, Product Manager, Bolt, said: “As a
transformative leader in the ride-hailing industry, Bolt has always
provided driver and customer experiences that are innovative and
secure. Authenticating drivers and customers in a seamless manner
is crucial to maintaining brand trust, which is why we decided to
give our drivers and customers an omnichannel authentication
experience with RCS Business Messaging and SMS as a backup channel
for OTPs. Sending OTPs over RCS Business Messages with Infobip
Authenticate adds an extra layer of security due to the verified
profile and ability to add our logo. The omnichannel approach
guarantees OTP delivery, fosters trust and brand love with every
login.”
For more information:
https://www.infobip.com/blog/securing-on-demand-ride-sharing-and-food-delivery
About Infobip
Infobip is a global cloud communications platform that enables
businesses to build connected experiences across all stages of the
customer journey. Accessed through a single platform, Infobip’s
omnichannel engagement, identity, user authentication and contact
centre solutions help businesses and partners overcome the
complexity of consumer communications to grow business and increase
loyalty.
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version on businesswire.com: https://www.businesswire.com/news/home/20240508620688/en/
Marcelo Nahime Infobip Global Public Relations Manager
marcelo.nahime@infobip.com