Magaya today announced the appointment of Dawn Russell to its executive leadership team as
Chief Customer Officer (CCO). Dawn brings more than a decade of
software industry customer success leadership experience to Magaya,
with a strong background in developing customer-focused growth
strategies.
MIAMI, May 6, 2024
/PRNewswire-PRWeb/ -- Magaya, the leading provider of logistics and
supply chain automation software, today announced the appointment
of Dawn Russell to its executive
leadership team as Chief Customer Officer (CCO). Dawn brings more
than a decade of software industry customer success leadership
experience to Magaya, with a strong background in developing
customer-focused growth strategies. As CCO, Dawn will oversee the
entire customer lifecycle, from activation and implementation
through ongoing support, ensuring a seamless experience and high
customer satisfaction across all interactions and software
solutions.
"Customer success is central to everything
we do at Magaya, and I am elated that Dawn has joined us in this
key role," stated Gary Nemmers,
Magaya CEO.
"Customer success is central to everything we do at Magaya, and
I am elated that Dawn has joined us in this key role," stated
Gary Nemmers, Magaya CEO. "Her
proven track record of leadership and scaling customer success,
professional services, and customer support, with extensive
experience in complex industries, makes her uniquely equipped to
bring customer experience to the next level while driving our
vision for world-class service and support forward."
Prior to joining Magaya, Dawn served as CCO at Blue Ridge, a
premier provider of supply chain planning software. Her tenure at
Blue Ridge involved overseeing customer success operations
including integration, product adoption, and technology
enhancements, with a strong emphasis on maximizing customer
satisfaction. Before joining Blue Ridge, she served as Vice
President of Customer Success and Development at Izenda, a
developer of embedded analytics software with 3 million end-users
and 2000+ application integrations worldwide. There, she was
instrumental in guiding customer experience strategies and
development initiatives, playing a crucial role in fostering client
integration and ensuring service excellence.
Dawn is a Six Sigma Black Belt certified professional, a
testament to her skills in statistical analysis, project
management, and problem-solving techniques. "I'm thrilled to join a
team that puts the customer at the heart of the business, and I am
profoundly excited to play a key role in bringing its
customer-centric growth to new heights," stated Dawn.
About Magaya
Magaya is Moving Freight Forward with a Digital Freight Platform
that optimizes the entire origin-to-destination supply chain
through flexible, interoperable, and modular cloud-based software.
Whether used together as an integrated suite or independently,
Magaya solutions enable businesses of all sizes to simplify complex
logistics processes, enhance the customer experience, and grow
revenues alongside profits. At Magaya, we are passionately devoted
to our customers' success and don't hesitate to go the extra mile.
There are no limits to your growth with Magaya. Visit magaya.com to
learn more.
Media Contact
Danya Rielly, Magaya, 7868459150,
drielly@magaya.com, magaya.com
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SOURCE Magaya