MAI Voice Focused on Growth With Acquisition of Quality Voices, LLC
May 01 2024 - 8:08AM
Business Wire
Deal adds strategic resources and broadens MAI
Voice’s reach into new sectors, including political and
non-profit
MAI, a privately held, Chicago-based 3PL company specializing in
warehousing, fulfillment, and omnichannel contact services, today
announced it has acquired Quality Voices, a privately held call
center operator based in Jonesboro, Arkansas. This acquisition
fortifies MAI Voice’s footprint in the southern United States while
adding political and non-profit expertise to its proven solutions
for e-commerce, home services, retail, government, education,
technical services, roofing, research and surveying, travel, and
healthcare.
“It is not often that you find an organization so closely
aligned with your business values as we have in Quality Voices,”
said Gary Reno, CEO of MAI Voice. “Their comprehensive U.S.-based
contact center services will seamlessly integrate with our
offerings, reinforcing our commitment to deliver high-quality,
innovative services and support for the best customer results.”
As a world-class provider and early adopter of advanced
technology and telephony systems, MAI Voice is dedicated to
adapting to changing client needs. MAI Voice’s expanded service
offerings include live-agent support, chat services, email
management, interactive voice response (IVR), self-help solutions,
appointment scheduling, research assistance, survey management, and
a range of AI-driven options.
Quality Voices’ value-driven, employee-centric approach aligns
perfectly with MAI Voices’ core values. “MAI Voice is a great fit
with our company culture and underscores our commitment to
investing in employees to achieve the highest customer success. We
look forward to working closely with our new colleagues as we
optimize synergies for outstanding service and support,” says Derek
Tutolo, CEO of Quality Voices.
In 2023, MAI Voice acquired WASI, a privately held call center
operator based in Omaha, Nebraska, to enhance its technology
offerings and serve additional industry segments.
For more information, please visit www.maifulfillment.com.
About MAI
Established in 1981, MAI Fulfillment and MAI Voice specialize in
warehousing, fulfillment, and omnichannel contact services. As an
experienced outsourced provider, MAI provides value-added solutions
designed to help companies build and maintain relationships with
their customers. MAI’s mission is to deliver cost-effective
warehouse/fulfillment and contact center solutions built around
proven best practices and tailor them to meet specific client
business objectives.
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