Syncron Warranty makes automotive aftersales
more efficient by streamlining operations and increasing customer
satisfaction.
CHICAGO, April 30, 2024 /PRNewswire/ -- Syncron, a leading
provider of AI-based aftermarket and OEM after-sales software,
today announced that Syncron Warranty has been selected by
Bollinger Motors, an American electric commercial truck
manufacturer based in Oak Park,
Michigan.
Bollinger Motors, which will launch the innovative, all-electric
Bollinger B4 in the second half of 2024, identified the need for an
end-to-end warranty lifecycle partner with deep automotive
expertise to help streamline operations while offering
industry-leading standards of customer experience.
Syncron stood out for its user-friendly, intuitive interface
backed by simplified warranty registration, automation and granular
tracking. Compared to other potential partners, Bollinger Motors
noted that Syncron was cost-effective and scalable to their growing
business needs.
Bollinger Motors also noted trust in the Syncron brand, the
Syncron reputation for innovative, robust and flexible OEM
solutions and the team's collaborative approach as factors in its
decision.
"We felt that the completeness of Syncron's warranty solution is
the factor that gave them the edge," said Rob Marcott, commercial aftersales network
manager at Bollinger Motors. "The platform allows us to manage all
aspects of the warranty process and have the ability to scale as
our business and product line grows."
Syncron Warranty connects and enhances the entire warranty
process, enabling businesses to process claims, track returns and
upsell new service plans on one platform while reducing costs and
increasing revenue. With Syncron Warranty, Syncron customers have
seen up to a 23% reduction in total warranty spend, a 30% reduction
in claims processing time and a 58% increase in supplier
recovery.
Syncron Warranty empowers dealers to streamline warranty
management, process claims faster and enhance customer
service—boosting satisfaction and loyalty. For end users, it
ensures peace of mind with quicker issue resolution, improved
service and a superior ownership experience.
Beyond getting an end-to-end warranty management solution,
Bollinger Motors gains a trusted partner for growth. "Syncron
offers more than an innovative, all-encompassing warranty
management solution—it's actually a solution to deliver value in
less than nine months," said Anneliese
Schulz, chief revenue officer at Syncron. "In today's times,
customers look to us to support them in their need to drive down
costs and streamline and digitize their warranty operations,
replacing legacy applications. And aside from the right technology,
time to value and true domain expertise is the winning formula for
enabling customer success."
With Syncron, Bollinger Motors gains a trusted partner with over
25 years of aftermarket industry expertise and over $3 billion in annual value creation across OEMs
and distributors globally. Syncron Warranty is an essential
component of the Syncron Connected Service Experience (CSX) Cloud,
an AI and ML platform that helps manufacturers and service
organizations transform their approach to service lifecycle
management from beginning to end.
To learn more about Syncron Warranty, visit
syncron.com/warranty.
About Syncron
Syncron helps manufacturers and
distributors capitalize on the new service economy by optimizing
aftermarket profitability, increasing customer loyalty and enabling
the transition to servitization. Syncron aligns all aftermarket
services with its Connected Service Experience (CSX) cloud
platform, helping companies differentiate themselves through
exceptional aftermarket experiences while driving significant
revenue growth. The world's top brands trust Syncron, making it the
largest privately-owned global leader in intelligent service
lifecycle management SaaS solutions. For more, visit
syncron.com.
About Bollinger Motors
Founded in 2015 by Robert Bollinger, Bollinger Motors, Inc. is a
U.S.-based company headquartered in Oak
Park, Michigan. Bollinger Motors is developing all-electric
commercial chassis cab trucks in classes 4–6. In September 2022, Bollinger Motors became a
majority-owned company of Mullen Automotive, Inc. Learn more
at bollingermotors.com and mullenusa.com.
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