ManageEngine Bolsters Compliance, Audit Controls in Desktop Central
March 15 2012 - 9:15AM
Business Wire
ManageEngine, the real-time IT management company, today
bolstered the compliance and audit controls now available in its
server and desktop management software, Desktop Central.
Specifically, Desktop Central now provides video recording of
remote support sessions to establish a complete, verifiable record
of all activities performed by support personnel. ManageEngine has
further upgraded Desktop Central with MS SQL Server support and
mobile device management features for Apple iOS devices.
As more enterprises deal with more customer data — from
healthcare records to financial statements and beyond — IT
organizations are held accountable to, and must comply with, the
requirements of HIPAA, PCI and other security and privacy
standards. Now, Desktop Central extends audit capabilities to the
remote control tools that IT teams use to access users’ PCs and
file servers. Video recording the entire remote support session
provides transparency and insight into technician actions, letting
companies clearly meet their audit requirements.
“IT is ethically and legally responsible for maintaining user
data in a private, secure manner,” said Mathivanan Venkatachalam,
director of product management at ManageEngine, a division of Zoho
Corp. “The new video recording capabilities in Desktop Central
confirm IT department efforts to maintain that data standard. By
establishing incontrovertible proof of the service that IT
technicians provide to their remote users, companies subject to
government and industry regulations have a fool-proof way to
demonstrate their compliance.”
Desktop Central Enhances Enterprise, Mobile
Capabilities
Beyond its audit and compliance advances, Desktop Central
reinforces its enterprise capabilities with support for Microsoft
SQL Server. Extending support to Microsoft’s widely used,
enterprise-class database promises to improve the performance of
Desktop Central and deliver the following benefits:
- Streamlined manageability – IT
shops can use a single Microsoft SQL Server database for all IT
management applications.
- Built-in services – Extensive
auditing capabilities and backup policies are delivered as standard
features of Microsoft SQL Server.
- Variety of tools – Broad ISV
support of Microsoft SQL Server ensures a wide variety of
commercially available reporting tools to extract customized
reports.
Desktop Central also gains previously announced mobile device
management (MDM) capabilities for iOS devices — the iPhone and iPad
as well as the iPod touch — with support for other mobile device
OSes to come. Tight integration between Desktop Central and
ServiceDesk Plus extends help desk and asset management to mobile
devices. MDM features of Desktop Central include:
- Security management – Lock the
device, erase device data, erase corporate settings, clear
passcodes, and execute other security commands
- Asset management – View
certificates and profiles installed, restriction details, security
information, app inventory, and device information
- Configuration management –
Enable passcodes, impose restrictions, configure email, enable
Exchange ActiveSync and configure VPN and WiFi settings
Pricing and Availability
Desktop Central 8 is available immediately, with prices starting
at $295 annually for its Standard Edition. Mobile support is
available for the Professional and Enterprise Editions and priced
as packs, based on volume of devices supported and starting at $20
per device per year. A free edition suitable for managing up to 25
computers is also available, as is a free, fully functional, 30-day
trial version, which can be found at http://ow.ly/7R4ke.
For more information on Desktop Central, please visit
http://www.manageengine.com/desktop-central/. For more information
on ManageEngine, please visit www.manageengine.com; follow the
company blog at http://blogs.manageengine.com, on Facebook at
http://www.facebook.com/ManageEngine and on Twitter at
@ManageEngine.
Customer Testimonials
Video clips of IT leaders describing their Desktop Central
implementations can be seen on the ManageEngine website at
http://ow.ly/9koaI.
Related ManageEngine News and Resources
- ManageEngine Delivers on Mobile Device
Management Promise; http://ow.ly/9hkqH
- ManageEngine to Launch Mobile Device
Management Services at Mobile World Congress;
http://ow.ly/8UAOK
- ManageEngine and Mobile Device
Management (MDM); www.manageengine.com/mdm
About ManageEngine Desktop Central
ManageEngine Desktop Central is complete desktop management
software that provides software deployment, patch management,
service pack installation, asset management, remote control,
configurations, system tools, user logon reports and Active
Directory reports. It is a network-neutral solution that can be
used to manage desktops in Active Directory, Workgroups, or other
directory services-based networks like Novell® eDirectory. It can
manage computers in multiple domains and can also manage computers
across WAN (branch offices). It comes in two flavors — one for an
in-premise installation for Enterprises and the other for Managed
Service Providers (MSPs) to manage their clients’ desktops. For
more information on ManageEngine Desktop Central, visit
http://www.manageengine.com/desktop-central/.
About ManageEngine
ManageEngine delivers the real-time IT management tools that
empower an IT team to meet an organization’s need for real-time
services and support. Worldwide, more than 55,000 established and
emerging enterprises — including more than 60 percent of the
Fortune 500 — rely on ManageEngine products to ensure the optimal
performance of their critical IT infrastructure, including
networks, servers, applications, desktops and more. ManageEngine is
a division of Zoho Corp. with offices worldwide, including the
United States, United Kingdom, India, Japan and China. For more
information, please visit http://www.manageengine.com/; follow the
company blog at http://blogs.manageengine.com/, on Facebook at
http://www.facebook.com/ManageEngine and on Twitter at
@ManageEngine.
ManageEngine is a trademark of Zoho Corp. All other brand names
and product names are trademarks or registered trademarks of their
respective companies.
Tags: ManageEngine, real-time IT, Zoho, Desktop Central,
ServiceDesk Plus, mobile device management, Apple, iPhone, iPad,
iPod touch, mobile, Microsoft SQL Server, HIPAA, PCI, desktop
management, service desk, help desk, integrated IT management,
cloud monitoring, virtualization, cloud, IT management, business
service management, application performance monitoring, user
experience monitoring, network management, server management