Xerox Extends Information Technology Services Contract with EDS
April 17 2008 - 5:05PM
PR Newswire (US)
PLANO, Texas and NORWALK, Conn., April 17 /PRNewswire-FirstCall/ --
EDS and Xerox Corporation announced today a $263 million agreement
whereby EDS will manage and support Xerox's end-user computing
environment, deliver internal Service Desk services, and provide
mainframe services for an additional five years. The extended and
expanded agreement provides the scale and flexibility for Xerox to
stay ahead of technology advances and easily respond to changing
and evolving market needs worldwide. "As long-time business
partners, this next stage modernizes our relationship," said John
McDermott, CIO for Xerox. "EDS mirrors our global reach and has
extensive knowledge of our business, industry and IT in general
that helps reduce our overall IT spend and adds to our commitment
to improving agility, productivity and service with technology."
This new agreement includes governance processes to drive and
support ongoing innovation for both Xerox and EDS and a contract
structure that allows for services and technology to be enhanced or
replaced over the life of the contract as business needs change.
Under the terms of the agreement, EDS will continue to manage the
Xerox employee computing environment, which includes service desk
and support for computing devices and servers. Supporting more than
55,000 users in more than 20 countries, the agreement includes
enterprise directory, e-mail/mobile/collaboration, account
administration, software distribution, asset tracking and security
services. EDS will also support users with a
single-point-of-contact service desk in 21 languages. In addition,
EDS will continue to provide mission-critical and reliable
mainframe services, which include hosting and operations
management. "Today's global economy requires product and services
companies such as Xerox to have near-real time ability to adapt and
change to serve varying and evolving needs worldwide," said Darl
Davidson, vice president, U.S. Manufacturing Industry, EDS. "As
Xerox's business ally, we're beginning the next chapter of our
relationship to help the company launch the next phase in its long
and successful existence." The new delivery model in this agreement
expands the use of EDS' Best Shore(R) capabilities through EDS
Regional Support Centers worldwide with the extension into
Budapest, Hungary, and expansion of EDS' Mumbai, India center. It
is also based on the Information Technology Infrastructure Library
(ITIL(R)), a standard set of best practice approaches and
procedures that improve IT service delivery and helps organizations
such as Xerox improve productivity. EDS Agility Alliance
(http://www.eds.com/insights/alliances/agility/) partner Microsoft
(http://www.eds.com/insights/alliances/microsoft/) will provide
software and operating systems to Xerox as a part of this
agreement. The EDS Agility Alliance is a coalition of companies
globally recognized for their quality, products and value to
clients. Its mission is to innovate, develop and deliver the EDS
Agile Enterprise Platform -- EDS' next-generation global delivery
system. Together, EDS and its Agility Alliance partners collaborate
to design, build and run a market-leading services platform and
develop technology-based services to deliver tangible client
results. EDS Agility Alliance partners include Cisco, EMC,
Microsoft, Oracle, SAP, Sun Microsystems and Xerox. EDS has more
than 30 years of experience in the manufacturing industry
(http://www.eds.com/industries/manufacturing/) with more than
20,000 employees dedicated to serving this sector. With more than
220 manufacturing clients in 40-plus countries, EDS serves 75 of
the top 100 manufacturing companies. About Xerox Corporation Xerox
Corporation is a global technology and services enterprise that
helps businesses deploy smarter document management strategies and
find better ways to work. It offers an array of innovative document
solutions, services and systems -- including color and
black-and-white printers, digital presses, multifunction devices
and digital copiers -- designed for offices and production-printing
environments. It also offers associated supplies, software and
support. About EDS EDS is a leading global technology services
company delivering business solutions to its clients. EDS founded
the information technology outsourcing industry more than 45 years
ago. Today, EDS delivers a broad portfolio of information
technology and business process outsourcing services to clients in
the manufacturing, financial services, healthcare, communications,
energy, transportation, and consumer and retail industries and to
governments around the world. Learn more at eds.com. The statements
in this news release that are not historical statements, including
statements regarding the amount of new contract values, are
forward-looking statements within the meaning of the federal
securities laws. These statements are subject to numerous risks and
uncertainties, many of which are beyond EDS' control, which could
cause actual results to differ materially from such statements. For
information concerning these risks and uncertainties, see EDS' most
recent Form 10-K. EDS disclaims any intention or obligation to
update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise. CONTACT:
Travis Jacobsen Becky Dziedzic EDS Xerox 972 797 8751 585 423 2623
DATASOURCE: Electronic Data Systems Corporation CONTACT: Travis
Jacobsen of EDS, +1-972-797-8751, ; or Becky Dziedzic of Xerox,
+1-585-423-2623, Web site: http://www.eds.com/
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