IPSWICH, Mass., Dec. 6 /PRNewswire/ -- In a series of surveys conducted this year examining how corporations treat their online customers, Overnite Transportation, A UPS Company received the highest marks of the more than 2,000 corporate Web sites categorized over a spectrum of industries, according to the independent Customer Respect Group. The Massachusetts-based Customer Respect Group measures and analyzes corporate performance from an online customer's perspective and assigns a Customer Respect Index (CRI) rating to each company. Measured indicators include Simplicity, Responsiveness, Privacy, Attitude, Transparency and Principles. In its own field, Overnite, one of the nation's largest less-than- truckload companies, outpaced all competitors in the Transportation, Distribution and Logistics field with a CRI of 8.7. The industry as a whole had a CRI of 7.0. "Our goal at Overnite always has been to provide an online service that customers can navigate easily and feel confident in knowing that their information is kept in a secure, safe environment," said Carol Miller, Overnite Vice President-Information Services. "The best equipment in the world means nothing unless you treat your customers openly and with the utmost respect, and provide them with quick, responsive answers to their questions. The results of the Customer Respect Group survey proves that Overnite is living up to that promise." Overnite provides a complete menu of regional, interregional and long-haul services and is a wholly owned subsidiary of UPS (NYSE:UPS), which also owns Motor Cargo Industries. Together, Overnite and Motor Cargo form one of the largest less-than-truckload operations in the United States with more than 200 service centers and a fleet of over 6,000 tractors and more than 22,000 trailers, covering all 50 states and providing customers with direct access to more than 45,000 cities in the United States, Canada, Mexico, Puerto Rico, Guam, and the U.S. Virgin Islands. More information is available on the company's Web site, http://www.overnite.com/. DATASOURCE: Overnite Transportation CONTACT: Ira Rosenfeld, Director-Media, +1-804-291-5362, or Web site: http://www.overnite.com/

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