Microlog Wins Contract From Redstone Arsenal for Service First(R) Upgrade
June 20 2008 - 8:00AM
Marketwired
GERMANTOWN, MD , a Germantown, Maryland-based technology leader
in Integrated Voice Response (IVR) and Computer Telephony
Integration (CTI) solutions for the Government, Healthcare and
lotteries, has been awarded a contract from the Redstone Arsenal to
upgrade their patient appointment system at Fox Army Health Center.
Based in Huntsville, Alabama, Redstone Arsenal is an element of the
Army Material Command. The contract calls for a system upgrade and
expansion, along with the addition of Microlog's TeleReminder(TM),
a multimedia outbound follow-up, reminder and messaging service,
and the Automated Prescription Refill System�, a prescription
refill service available 24 hours a day, seven days a week on the
web or by phone. Additionally, Microlog will also be adding
Laboratory and Radiology Results capabilities and configurations to
support a number of wellness initiatives.
"This is the second major project that we have completed for
Redstone Arsenal and are delighted to continue to serve this
important customer," stated Richard E. Meccarielli, President and
CEO, Microlog Corporation. "The true test of a customer's
satisfaction with your products and services is to be asked back
for another project."
The Fox Army Health Center delivers health care services to a
population that exceeds 60,000 beneficiaries in the Tennessee
Valley Area. Services include outpatient care in Family Medicine,
Internal Medicine, Pediatrics, Optometry, Physical Therapy,
Behavioral Medicine and Preventive Medicine. They also provide a
robust Pharmacy Service and limited diagnostic services in
Laboratory and Radiology.
About Microlog
Microlog Corporation designs, implements and services patented
software applications that enhance the productivity of the customer
contact center experience, as well as provides consultation on a
variety of system integration options. The company's services
encompass the migration of e-commerce into the traditional call
center environment by Web enablement. Microlog's award winning
products support this Web enablement, as well as supporting all
inbound and outbound media, telephone, e-mail, fax, and Web for
contact centers.
For further information about Microlog's products and solutions,
please contact: Janet Turner VP of Sales and Marketing 301.540.5514
Email Contact
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