TigerDirect.com Ranks in Top 10 for Online Customer Satisfaction
January 04 2010 - 11:04AM
Business Wire
TigerDirect.com, a leading e-tailer for computers,
high-definition TVs and electronics, has scored big in the December
30-released survey by ForeSee Results, industry leaders in online
customer satisfaction measurement. The study details the online
customer satisfaction rankings for the Top 40 e-retailers in the
U.S. during the holiday season, and TigerDirect ranks in the Top 10
for 2009.
“With a score of 80, TigerDirect achieved the highest online
satisfaction score they’ve had in any holiday season since we
started including them in our study in 2005,” said Larry Freed,
ForeSee's President and CEO. “To increase satisfaction four points
and 5% in one year is a remarkable achievement.”
The study covers both multi-channel (stores, online and
catalogue) and pure e-retailers and measures four high level
factors that affect overall customer satisfaction: Functionality,
Price, Merchandise and Content. The research is conducted using the
methodology of the University of Michigan’s American Customer
Satisfaction Index (ACSI) and the list of retailers is based on the
Top 40 by sales volume according to Internet Retailer.
“To be ranked in the Top 10 in customer satisfaction is a great
honor,” said Gilbert Fiorentino, Chief Executive of the Systemax
Technology Products Group, which includes TigerDirect and CompUSA.
“As a leader in e-commerce, we pride ourselves on providing the
best possible experience for our customers, and plan to continue to
increase and improve our level of service.”
Click here to download the complete survey.
About TigerDirect
TigerDirect (http://www.tigerdirect.com) serves the
needs of both personal and business computer users, selling
consumer electronics, computers, digital media technology and
peripherals via retail stores, catalog and Internet channels.
TigerDirect is a subsidiary of Systemax Inc. (NYSE:SYX).
About Systemax Inc.
Systemax Inc. (http://www.systemax.com), a Fortune 1000 company,
sells personal computers, computer supplies, consumer electronics
and industrial products through a system of branded ecommerce web
sites, direct mail catalogs, relationship marketers and retail
stores in North America and Europe. The primary brands are
TigerDirect, CompUSA, Circuit City, Misco, WStore and Global
Industrial.
Systemax (NYSE:SYX)
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