MTC-Vodafone Launches Harris Executive Dashboard for Service and Business Monitoring of Entire GSM/3G Network in Kuwait
August 14 2006 - 9:00AM
PR Newswire (US)
Harris NetBoss(R) Provides Real-Time, Graphical Snapshot of Network
Status and Usage MELBOURNE, Fla., Aug. 14 /PRNewswire-FirstCall/ --
Harris Corporation (NYSE:HRS), a leading global supplier of Service
Assurance solutions, today announced the launch of the Harris
NetBoss(R) Executive Dashboard by MTC-Vodafone, Kuwait. The
NetBoss(R) Executive Dashboard provides managers and executives
with a graphical display of network status, usage and Key
Performance Indicators (KPIs) accessible via the web, quickly and
clearly conveying critical service and business information to
ensure optimal network performance and service quality. "The Harris
Executive Dashboard is exactly what we needed to give our
management team concise information showing how our network and
services are performing, and enable them to take preventive or
corrective actions," said Baraak Al-Sabeeh, general manager of
MTC-Vodafone. "This translates into better service for our valued
customers because we can see current summaries of network, service,
and business conditions and make real-time adjustments as needed.
We have also positioned large-screen displays at key locations in
our buildings so our entire staff can continuously remain aware of,
and focused on, quality of service." The Dashboard overlays MTC's
NetBoss(R) Integrated Network Management System (INMS) to provide
summary-level information of the entire network condensed to a few
views. One view displays network status information including
critical and major alarms in each equipment domain. Another view
shows network usage information such as the number of connected
calls, percentage of dropped calls, SMS message attempts and many
other performance indicators. The Executive Dashboard application
includes a Dashboard Builder tool that enables customers to create
additional customized views from any data source, such as the
number of outstanding trouble tickets, the number of new
subscribers activated and network performance measured by Key
Quality Indicators (KQIs). "MTC-Vodafone is a leader in the
implementation of advanced Service Assurance initiatives.
Deployment of the NetBoss(R) Executive Dashboard is another
important step in MTC's commitment to efficient network management
in its ongoing operations," said Rich Pappalardo, director of
international sales for the Harris NetBoss Business Unit. "Its
launch of the NetBoss(R) Executive Dashboard shows a real
commitment to customer service, and extends awareness of network
quality beyond the Network Operations Center, and into the offices
of managers and executives." About MTC Mobile Telecommunications
Company (MTC), the fastest-growing mobile operator in the Middle
East and Africa, pioneered mobile services in the region. In 1983,
MTC started in Kuwait as the region's first mobile operator, and
since the initiation of a "3x3x3" expansion strategy in 2002, it
has expanded rapidly. As a leading mobile and data services
operator in five Middle Eastern and 13 sub-Saharan African
countries with 7,000 employees, MTC provides a comprehensive range
of mobile voice and data services to over 15 million individual and
business customers. MTC operates in Kuwait and Bahrain as
MTC-Vodafone, in Jordan as Fastlink, in Iraq as MTC Atheer, in
Lebanon as MTC Touch, in Sudan as Mobitel and in 13 sub-Saharan
countries in Africa as Celtel: Burkina Faso, Chad, Democratic
Republic of the Congo, Republic of the Congo, Gabon, Kenya, Malawi,
Niger, Sierra Leone, Tanzania, Uganda and Zambia and most recently
Madagascar. Listed on the Kuwait Stock Exchange (Code; Tele), MTC's
market capitalization exceeded US$12 billion as of April 1, 2006.
For more information, visit: http://www.mtctelecom.com/. About
NetBoss(R) NetBoss(R) is a turnkey, end-to-end Service Assurance
solution for broadband, wireless and converged networks. The
innovative approach to network and service management employed by
the NetBoss network management platform provides the lowest total
cost of ownership for network operations and maintenance, and
enables operators to improve quality of service. NetBoss(R)
functions as a scalable "manager-of-managers," enabling users to
proactively manage and maintain their entire network from legacy to
next generation, through a single Web-enabled view. Progressive
companies worldwide rely on NetBoss(R) for the automation and
support they need to optimize network performance. The NetBoss
network management platform is a product of the NetBoss business
unit, an operation of the Harris Microwave Communications Division.
About Harris Corporation Harris is an international communications
and information technology company serving government and
commercial markets in more than 150 countries. With headquarters in
Melbourne, Florida, the company has annual sales of $3.5 billion
and nearly 14,000 employees -- including 5,500 engineers and
scientists -- dedicated to the development of best-in-class assured
communications(TM) products, systems, and services. The company's
operating divisions serve markets for government communications, RF
communications, broadcast communications, and microwave
communications. Additional information about Harris Corporation is
available at http://www.harris.com/. DATASOURCE: Harris Corporation
CONTACT: Jay Nichols of Sterling Communications, +1-415-392-2300, ;
or Jennifer Fitch of NetBoss Business Unit, +1-321-724-3716, ; or
Tonya Loggains of Microwave Communications Division,
+1-919-767-3278, , all for Harris Corporation Web site:
http://www.harris.com/ http://www.mtctelecom.com/
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